2/10 Terrible
NicoleR, Anderson, SC
Jul 9, 2025
Host didn't send access code
I have stayed in the same neighborhood multiple times but this was the first time booking with this host. I've never worried about receiving my access code because it's never been a problem. We drove hrs to Pigeon Forge only for the host to not send us the access code. I messaged and called the host with no reply or answer. I finally called Vrbo and they tried to contact the host. They were unsucessful also and Vrbo had no choice but to give us a refund. It wasn't Vrbo's fault and they did offer a solution for us to find another place to stay and they would pay up to the amt of what we paid if the cost was more. It was July 4th so of course we couldn't find a place to stay so we had to drive hours back home. The host didn't reply to the message or call me back with an apology. I will never book with this host again.
NicoleR
Stayed 2 nights in Jul 2025