Suuuuuuper sloooooow customer service, you could camp out while waiting. They are strict about meals. I prepaid half board meals for 4 people but arrived a bit too late for dinner, they were already closed. I requested a refund for the meals but the hotel rejected it. They offered to pack cold lunch if I was willing to wait again at a different line but no refund, not even a partial refund. Very bad management and customer service. What a shame, such a nice place though. They don’t have a concierge so if you have a problem or just a question you have to line up with those who are also checking in. Good luck there!
Ensana Thermia Palace places you within a 5-minute walk of Kolonadovy Most and Mestsky Park. This 111-room, 5-star hotel has 2 outdoor pools along with a full-service spa and free breakfast.
Free buffet breakfast is served each morning from 6:30 AM to 10 AM. This hotel is home to a restaurant and a bar/lounge. Satisfy your hunger from the comfort of your room with room service.
35-cm plasma TVs come with satellite channels and pay movies, and guests can stay connected with free WiFi. Beds are dressed in premium bedding and bathrooms offer hair dryers and free toiletries. Minibars, coffee makers, and safes are also standard.
A local mainstay since 1912, Ensana Thermia Palace offers a full-service spa, 2 outdoor pools, and an indoor pool. If you drive, self parking is EUR 4 per night, and there's also an airport shuttle for a fee. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and securing valuables. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this luxury hotel include a gym, a sauna, and free WiFi in public areas.
Suuuuuuper sloooooow customer service, you could camp out while waiting. They are strict about meals. I prepaid half board meals for 4 people but arrived a bit too late for dinner, they were already closed. I requested a refund for the meals but the hotel rejected it. They offered to pack cold lunch if I was willing to wait again at a different line but no refund, not even a partial refund. Very bad management and customer service. What a shame, such a nice place though. They don’t have a concierge so if you have a problem or just a question you have to line up with those who are also checking in. Good luck there!
Dear our Customer, Thank you for your visit in Ensana Health Spa Hotel Thermia Palace. We appreciate your willingness to send us feedback. We are very sorry that you were not satisfied with our services and we apologize for not meeting your expectations. In case of further comments which are very valuable for us, please do not hesitate to contact us directly, as the satisfaction of our guests is our top priority. It is a shame that you did not contact our manager on duty who would have solved your problems directly on spot. The key managers of the hotel are working on the issues and they have already organized trainings for our team. We do have concierge services as well, so far available only on weekdays. We hope to be able to ensure for you services that will guarantee your maximum satisfaction. Yours sincerely, Henrieta Butková Guest Relations Manager