6/10 Okay
Peter
Apr 2, 2025
Liked: Staff & service
Disliked: Property conditions & facilities
Our 2nd stay here, the 1st was April 2024 when the property was first taken over from The Village, Coconut Island to Barcelo, Coconut Island. We loved our stay last year hence why we chose to return this year. Unfortunately many of the “cracks” showed. The whole grounds/area where the Villas, Suites etc are situated is in desperate need of repair, the roadways/pathways are cracked. We were in room 4059 and on first entering it looked nice but as the days went by we could see that it needed a deep clean, the walls needed freshening up by either a good wash or a fresh coat of paint. It was a pretty room that just needed refreshing but is not 5*. At the bar/restaurant area the wooden decking flooring is atrocious, it was bad last year but is definitely now is an accident waiting to happen. I am surprised that no one has fallen and really hurt themselves, they have put wet/slippery signs in various areas to make people aware of the dangers but there isn’t one area on this decking area where the wooden boards are flat, there are screw heads raised in some area which could easily rip someone’s foot especially when there are children running around barefoot. Last year one of the executive managers (Milan) could be seen walking around meeting/greeting guests, unfortunately Milan has since moved on and I can honestly say that in our 10 day holiday I would not know who his replacement is because I never saw him. Food is only now average, Alacarte menu replaced by a buffet 3 x per week.
Peter
Stayed 10 nights in Mar 2025