The Pavilions Phuket5.0 out of 5.0
Recent guest reviews
we booked this resort based on the description on their website. I have to say it was quite disappointing for several reasons. First, the goood things, villas are spacious, well appointed and the view from the ocean pool villas is really great. Now the bad, staff is not really well trained, they tend to forget a lot of orders (both at restaurant and in villa dining), the choice of food in the menu is quite limited and quality is just average. The resort mentions a no child policy on their website but actually they do not apply it and there are kids everywhere, which is not a problem but just do not mention it on your website if it is not true. There was a function organized at the hotel while we were staying there and it seemed that the resort was not able to cope with the function and the regular service of the guests. As an exemple, we wanted to arrange an in villa BBQ for sunday evening and tried to book on saturday afternoon but we were told "sorry we cannot do it because all BBQ are booked for our event". No alternative was offered and I am pretty sure you can find a BBQ and a cook in Phuket with more than 24 hours notice.