Hill View Suite
from $179
The Pavilions Phuket
5.0 out of 5.0
2.0
out of 5
Average Guest Review
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Recent guest reviews
we booked this resort based on the description on their website. I have to say it was quite disappointing for several reasons. First, the goood things, villas are spacious, well appointed and the view from the ocean pool villas is really great. Now the bad, staff is not really well trained, they tend to forget a lot of orders (both at restaurant and in villa dining), the choice of food in the menu is quite limited and quality is just average. The resort mentions a no child policy on their website but actually they do not apply it and there are kids everywhere, which is not a problem but just do not mention it on your website if it is not true. There was a function organized at the hotel while we were staying there and it seemed that the resort was not able to cope with the function and the regular service of the guests. As an exemple, we wanted to arrange an in villa BBQ for sunday evening and tried to book on saturday afternoon but we were told "sorry we cannot do it because all BBQ are booked for our event". No alternative was offered and I am pretty sure you can find a BBQ and a cook in Phuket with more than 24 hours notice.
Hotel highlights
- Free WiFi in rooms and public areas
- Onsite dining
- Spa
- Outdoor pool
Located within 2 miles (3 km) of Layan Beach, The Pavilions Phuket places you within a few miles (5 km) of Laguna Phuket Golf Club. This 5-star villa has 93 guestrooms and offers conveniences like 3 restaurants, a full-service spa, and an outdoor pool. It's also near Wat Pra Thong and Nai Thon Beach.
Dining
There are ample dining options with 3 onsite restaurants, including The Plantation Restaurant, which has ocean views. Order from room service to satisfy your hunger without leaving your room, or make new friends over drinks at the bar/lounge. For your convenience, breakfast is available for a fee.
Rooms
The 93 air-conditioned villas afford space to spread out with separate bedrooms, living rooms, and dining areas. Guests can expect free WiFi and LCD TVs with satellite channels and DVD players. Beds are dressed in premium bedding and bathrooms offer deep soaking tubs, rainfall showers, hair dryers, and designer toiletries. Other standard amenities include sofa beds, minibars, and coffee makers.
Property features
At The Pavilions Phuket, guests enjoy a full-service spa, an outdoor pool, and a fitness center. Transportation is made easy with a free beach shuttle. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry and concierge services. Other amenities at this luxury villa include free WiFi in public areas, a computer station, and a library.
Guest reviews for The Pavilions Phuket
disappointing
Couples
we booked this resort based on the description on their website. I have to say it was quite disappointing for several reasons. First, the goood things, villas are spacious, well appointed and the view from the ocean pool villas is really great. Now the bad, staff is not really well trained, they tend to forget a lot of orders (both at restaurant and in villa dining), the choice of food in the menu is quite limited and quality is just average. The resort mentions a no child policy on their website but actually they do not apply it and there are kids everywhere, which is not a problem but just do not mention it on your website if it is not true. There was a function organized at the hotel while we were staying there and it seemed that the resort was not able to cope with the function and the regular service of the guests. As an exemple, we wanted to arrange an in villa BBQ for sunday evening and tried to book on saturday afternoon but we were told "sorry we cannot do it because all BBQ are booked for our event". No alternative was offered and I am pretty sure you can find a BBQ and a cook in Phuket with more than 24 hours notice.
