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Recent guest reviews

Overall the the property is very well kept, clean and modern. Service staff were friendly and professional. Room for improvement in seating policy at Breakfast. At times had to wait to be seated in am for breakfast. Also would benefit from having drink/ snacks served to guest at the beach and pool loungers. Not a very diverse guest population

Beautiful nothing else, everything was amazing Love it the place

This hotel is a great beach resort designed to allow you to relax. In contrast to other areas in Phuket, the Laguna area does not have the mess of bars, restaurants, and shops that defines Patong and other more touristy areas. However, at this family friendly resort all of your needs are taken care of. There is beach access from the property, a large swimming pool with a water slide, fitness center, tennis courts, etc. It's all designed so that you literally don't need to ever leave the resort. The service here is incredible and definitely the highlight of the stay; staff members greet you warmly whenever you walk through the lobby and truly make you feel welcome.

The unit we stayed in just got no wind at all, while it was too much wind at the beach that the beach has red flag everyday we were there ( 5days) N the next building was cool with nice :-) Great hotel though!

The hotel was beautiful, the staff was kind and friendly. The buffet breakfast was delicious and impressive. The only negative aspect would be the prices at the various restaurants and shops, too expensive.

Excellent hotel, beautiful beach. Wish could spend there more time.

This being our first trip it was nice to find that this Outrigger was not a disappointment. The staff was warm, friendly, and went out of their way to meet every need. Pool and beach were well maintained. The restaurants were a bit high priced compared to downtown.

As stated in my subject, only negative is the location it is a bit far from centre of the city. Overall hotel is recommended for family and couples

We stayed here for 4 nights and it was a decent place with pretty good amenities. This hotel is located in an area outside of the main tourist places and is more upper scale meaning higher prices will come with eating, drinking, etc. Not to worry though, if you take the free shuttle to the exit of the compound you'll be able to enjoy numerous restaurants, bars, shopping and massages all at very reasonable prices. Lastly, I'll just say this hotel would've gotten higher ratings from me but many of the staff members have a forced way of providing customer service. In some cases you can see right through the smile and get the impression that you are being a bother with questions. The bellmen/greeters seem to be more genuine and it goes down hill from there.

Laguna Phuket, 323 Moo 2 Choeng Thale Phuket

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free valet and self parking
  • Onsite dining
  • Outdoor pool

Laguna Phuket Golf Club is within 2 miles (3 km) of SAii Laguna Phuket while other popular attractions such as Bang Tao Beach are within 3 miles (5 km). This 5-star hotel has 255 guestrooms and offers conveniences like 3 restaurants, an outdoor pool, and free in-room WiFi.


Dining

Have a drink at the bar or enjoy dining at one of 3 onsite restaurants like Locavore Restaurant, which specializes in Asian cuisine and serves breakfast, lunch, and dinner. Order from 24-hour room service to satisfy your hunger without leaving your room. Buffet breakfast is offered for a fee each morning from 6:30 AM to 10:30 AM.


Rooms

All 255 air-conditioned rooms provide iPod docks, minibars, and coffee makers. Guests can expect free WiFi and 40-inch LED TVs with satellite channels. Beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Safes, phones, and ironing boards are other standard amenities.


Property features

SAii Laguna Phuket features an outdoor pool, a children's pool, and a fitness center. Free valet and self parking are available, or if you're not driving, take the airport shuttle (available 24 hours) for THB 1100 per vehicle one-way. The 24-hour front desk has multilingual staff ready to assist with luggage storage, concierge services, and dry cleaning/laundry. Other amenities at this beach hotel include outdoor tennis courts, an indoor tennis court, and free WiFi in public areas.

Room options

Suite, 1 Bedroom, Beachfront

1 King Bed | Sleeps 4

Suite, 1 Bedroom, Lagoon View

1 King Bed | Sleeps 4

Room, 2 Twin Beds, Lagoon View

2 Twin Beds | Sleeps 4

Room, 2 Twin Beds, Terrace, Beachfront

2 Twin Beds | Sleeps 4

Guest reviews for SAii Laguna Phuket

Everyone (6) Family (3)
4
Family

Overall the the property is very well kept, clean and modern. Service staff were friendly and professional. Room for improvement in seating policy at Breakfast. At times had to wait to be seated in am for breakfast. Also would benefit from having drink/ snacks served to guest at the beach and pool loungers. Not a very diverse guest population

By on Feb 2, 2020

Review comment responded on Feb 11, 2020

Thank you for choosing to spend your Phuket vacation with us at Outrigger Laguna Phuket Beach Resort. We are delighted to have hosted you in our tropical paradise. Your time in reviewing and providing valuable feedback regarding your recent stay is sincerely appreciated. We do hope to welcome you once again to Laguna, Phuket. Kindest Regards Leah Matters

5
Family

Beautiful nothing else, everything was amazing Love it the place

By on Jul 10, 2019

Review comment responded on Jul 11, 2019

The team and I sincerely thank you for your time in reviewing your recent stay. We are delighted to read that your entire experience was amazing and you fell in love with our piece of paradise here in Phuket. We do hope to welcome you again soon to Outrigger Laguna Phuket Beach Resort. Until then, Sawasdee. Kindest Regards Leah Matters

5
Family

This hotel is a great beach resort designed to allow you to relax. In contrast to other areas in Phuket, the Laguna area does not have the mess of bars, restaurants, and shops that defines Patong and other more touristy areas. However, at this family friendly resort all of your needs are taken care of. There is beach access from the property, a large swimming pool with a water slide, fitness center, tennis courts, etc. It's all designed so that you literally don't need to ever leave the resort. The service here is incredible and definitely the highlight of the stay; staff members greet you warmly whenever you walk through the lobby and truly make you feel welcome.

By on Jun 21, 2019

Review comment responded on Jun 28, 2019

We thank you for choosing to spend your holiday with us at Outrigger Laguna Phuket Beach Resort. The team and I are delighted with the 5 star review and pleased to learn that you found our beach, resort facilities, our warm and genuine Outrigger hospitality from the Outrigger hosts to be the highlights of your stay. I am excited to share your positive feedback with the team who are truly the heart and soul of the resort. We are very much looking forward to welcoming you once again to our piece of paradise. Kind Regards Leah Matters

5
Everyone

The unit we stayed in just got no wind at all, while it was too much wind at the beach that the beach has red flag everyday we were there ( 5days) N the next building was cool with nice :-) Great hotel though!

By on Aug 3, 2018

Review comment responded on Aug 8, 2018

Sawasdee, thank you for your time in reviewing and rating your recent holiday with us at Outrigger Laguna Phuket Beach Resort. Unfortunately during monsoon season of June to November, we experience times of high wind, rain and strong currents in the Ocean. The team and I are very appreciative of the five star rating and do hope to welcome you again very soon. Kind Regards Leah Matters

5
Everyone

The hotel was beautiful, the staff was kind and friendly. The buffet breakfast was delicious and impressive. The only negative aspect would be the prices at the various restaurants and shops, too expensive.

By on Jul 2, 2018

Review comment responded on Jul 6, 2018

Thank you for sharing your glowing and positive feedback regarding your recent stay with us at Outrigger Laguna Phuket Beach Resort. I am pleased to read that you found our buffet breakfast to be delicious and impressive. I am excited to share your feedback with our Executive Chef and the kitchen team. I am so proud of the Outrigger staff who bring joy and delight along with great service everyday. I look forward to sharing your feedback directly with everyone. We do hope to welcome you again in the near future. Kindest Regards Leah Matters

5
Everyone

Excellent hotel, beautiful beach. Wish could spend there more time.

By on Feb 3, 2018

Review comment responded on Feb 10, 2018

Thank you for taking the time to share your 5 star feedback regarding your recent stay with us at Outrigger Laguna Phuket Beach Resort. We are delighted to read that your stay was "excellent" and we hope to welcome you for a longer stay next time. Until then, safe travels. Kindest Regards Leah Matters

4

first time in phuket

Everyone

This being our first trip it was nice to find that this Outrigger was not a disappointment. The staff was warm, friendly, and went out of their way to meet every need. Pool and beach were well maintained. The restaurants were a bit high priced compared to downtown.

By , from Ellensburg, WA on Nov 26, 2017

Review comment responded on Dec 4, 2017

Debbie, we are delighted to read that your first holiday in Phuket met with your expectations. I am very proud of our Outrigger hosts who go above and beyond to provide amazing and genuine service to all of our valued guests. We hope to have the pleasure of welcoming you again to Outrigger Laguna Phuket Beach Resort. Kind Regards Leah Matters

4

clean, comfortable and private beach was nice

Everyone

As stated in my subject, only negative is the location it is a bit far from centre of the city. Overall hotel is recommended for family and couples

By , from qatar on Sep 1, 2017

Review comment responded on Sep 3, 2017

We thank you Ahmed for choosing to spend your holiday in Thailand at our resort. Your recommendation is appreciated and we hope to welcome you to our piece of paradise here at The Outrigger Laguna Phuket Beach Resort soon. Kindest Regards Leah Matters

4

worth the stay.

Everyone

We stayed here for 4 nights and it was a decent place with pretty good amenities. This hotel is located in an area outside of the main tourist places and is more upper scale meaning higher prices will come with eating, drinking, etc. Not to worry though, if you take the free shuttle to the exit of the compound you'll be able to enjoy numerous restaurants, bars, shopping and massages all at very reasonable prices. Lastly, I'll just say this hotel would've gotten higher ratings from me but many of the staff members have a forced way of providing customer service. In some cases you can see right through the smile and get the impression that you are being a bother with questions. The bellmen/greeters seem to be more genuine and it goes down hill from there.

By , from S on Dec 24, 2016

Review comment responded on Jan 26, 2017

Thank you for taking the time to write and share your valuable feedback regarding your recent stay with us at Outrigger Laguna Phuket Beach Resort. We, management and staff, have worked hard to develop and instill the correct culture based on our Outrigger Values within the resort. We use negative feedback as a management tool to reflect, address and remedy as part of our ongoing efforts to provide our guests distinctive service. Above all, as hosts, we strive to welcome and entertain our guests and friends with warmth and generosity. We hope to welcome you again in the near future. Kind Regards Leah Matters

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