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Grand Mercure Phuket Patong

5.0 out of 5.0

Recent guest reviews

Nice and clean in a good location. Friendly staff and good amenities.

I had a deluxe pool access room and it was wonderful. The breakfast was amazing and guests were spoilt for choice. All bar staff were amazing. Checkin and check-out was great and the staff were very nice.

Nice hotel. Staff is helpful. Close to the beach.Not enough closet for your close,have to keep my clothes in my suitcase for one week . Mattress is to hard to sleep.

Rooms are nice, but staff is not great at communicating with guests.

Large hotel just off the main street so it was quiet at night. Within walking distance of restaurants, Patong beach, etc. The hotel facilities and offerings were nicely kept (although a bit pricey for Thailand). Our room was modern and clean. Hotel staff was very responsive and friendly. Would definitely stay here again.

I enjoyed my stay...this is a beautiful property. The hotel has an excellent location, it's close to the beach and happenings around town. The staff is over the top friendly and accommodating. The reason I gave room comfort a 3/5 is because the bed was too firm for my liking, however the room decor was very nice.

Good location, very friendly staff. The room is comfortable and clean.

Great location, near everything. The rooms are quite nice and clean. Found a few spots and hairs on the comforter but no big deal. The staff were very attentive anywhere outside of your room, asking if you needed anything, bringing you water, etc. the assistant manager, Manus, was also a joy to be around and treated us very very well.

We arrived at around 3am and it took about 30-40 minutes just to check us in. It toon almost 20 minutes to check us out. Not sure why the check-in/check-out time is so long. When we arrived in our room, it was clean and nice looking. We found some hairs and dirty spots under the comforter on our bed which was a bit disappointing. The gym and pool were great and clean. No complaints there. The best part of our stay was the assistant manager, Mr. Manus. He upgraded us to a better room after hearing about our disappointing check in experience and dirty bed. Very sweet guy and great to converse with. Overall, good hotel to stay at and maybe just an isolated incident with us. But most important part was the attention of the hotel staff and management to rectify any mistakes or inconveniences to the guest which was very impressive. I would stay here again!

Staff was wonderful and helpful, gave us a late check out and kept our bags while we did some last minute sight-seeing. Location was great and places to eat and shop right outside hotel. Definitely will stay again.

Great restorant, Nice service and good location. We spend there two nights with my baby and the room was very comfortable

Hotel facilities are not 5-star standard. Will not stay next time

Pleasant atmosphere and helpful staff. Hotel charged extra for children over 12 while the Orbitz site includes children as 17 and under.

Surprise upgrade! Friendly staff! Great facility! Convenient location!

Our stay at Grand Mercure Phuket Patong was wonderful. The hotel is centrally located - close to the beach and various dining, shopping and nightlife activities. The hotel staff was very accommodating and friendly. Loved the buffet style breakfast each morning. I would recommend this hotel for couples and families. We enjoyed our time.

We staid in this hotel for six night and had a grate time.

From the onset the hotel exceeded all of our expectations. From friendly staff, to the fantastic rooms overlooking the pool and garden oasis, to the exceptional bars and restaurants. This Hotel's location is close to so much nightlife but peaceful enough to get recharged for taking in the sights and sounds of Phuket. Our 5-night stay could not have been made any better. Huge thanks to Fon, Wat, Sarah and Irene for coordinating our stay and catering to every whim in order to make our wedding anniversary that much more special.

Spacious, luxurious room for a superior. Very beautiful hotel lobby. Great quiet location--short walk to the beach and good/reasonable restaurant and shopping across the street, good massage parlor next door. Beautifully decorated swimming pool area.

Hotel highlights

  • Walking distance to Patong Beach and Jungceylon Shopping Center
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Grand Mercure Phuket Patong places you within a 10-minute stroll of popular attractions such as Patong Beach and Jungceylon Shopping Center. This 314-room, 5-star resort has 3 outdoor pools along with a full-service spa and a restaurant.


Dining

This resort serves as home to a restaurant, which has pool views and specializes in international cuisine, along with a brewpub. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café. Start each morning with buffet breakfast, available for a fee from 6:30 AM to 10:30 AM.


Rooms

Guests can expect to find free WiFi and 40-inch an LED TV with digital channels. Along with relaxing touches like a rainfall showerhead and a soaking tub, the bathroom offers hair dryers and free toiletries. Other standard amenities include a refrigerator, free minibar items, and a coffee maker.


Property features

Guests of Grand Mercure Phuket Patong have access to a full-service spa, 3 outdoor pools, and a children's pool. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for THB 2000 per vehicle one-way. Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, tours or tickets, and securing valuables. Other amenities at this luxury resort include a fitness center, a steam room, and a rooftop terrace.

Room options

Superior Suite

King 1 | Sleeps 3

Superior Room

King 1 | Sleeps 3

Deluxe Room, Pool Access

Twin 2 | Sleeps 2

Villa, 1 Bedroom, Private Pool (Pool Villa)

Full 1 | Sleeps 3

Guest reviews for Grand Mercure Phuket Patong

Everyone (21) Couples (1) Friends (2)
5
Friends

Nice and clean in a good location. Friendly staff and good amenities.

By on Mar 18, 2019

Review comment responded on Mar 19, 2019

Dear valued guest, we are appreciated with your wonderful comment.

5
Everyone

By on Feb 25, 2019

Review comment responded on Apr 2, 2019

Dear valued guest, thank you very much for high score.

5
Everyone

I had a deluxe pool access room and it was wonderful. The breakfast was amazing and guests were spoilt for choice. All bar staff were amazing. Checkin and check-out was great and the staff were very nice.

By , from Perth on Feb 11, 2019

Review comment responded on Feb 15, 2019

Dear JB, thank you very much for your great review and score! We hope to have the chance welcoming you back here soon!

4
Everyone

Nice hotel. Staff is helpful. Close to the beach.Not enough closet for your close,have to keep my clothes in my suitcase for one week . Mattress is to hard to sleep.

By on Jan 30, 2019

Review comment responded on Feb 7, 2019

Dear S, thank you for your comments. Should you visit us again, please feel free to let us know your preferences ahead, we could have easily made your stay a more comfortable one. We are looking forward to your return!

4
Everyone

Rooms are nice, but staff is not great at communicating with guests.

By on Jan 28, 2019

Review comment responded on Jan 29, 2019

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

5
Everyone

Large hotel just off the main street so it was quiet at night. Within walking distance of restaurants, Patong beach, etc. The hotel facilities and offerings were nicely kept (although a bit pricey for Thailand). Our room was modern and clean. Hotel staff was very responsive and friendly. Would definitely stay here again.

By on Nov 29, 2018

Review comment responded on Dec 12, 2018

Dear s, thank you so much for sharing your feedback with us! We are pleased to hear you had a great stay with us and we look forward welcoming you back in the future! Should you need any assistance, please feel free to contact us!

5
Everyone

By on Nov 1, 2018

Review comment responded on Nov 1, 2018

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

5

beautiful hotel

Everyone

I enjoyed my stay...this is a beautiful property. The hotel has an excellent location, it's close to the beach and happenings around town. The staff is over the top friendly and accommodating. The reason I gave room comfort a 3/5 is because the bed was too firm for my liking, however the room decor was very nice.

By , from California on Apr 19, 2018

Review comment responded on Apr 20, 2018

Dear Sarah, It makes us smile to learn that you had a great time with us. We are happy to know that you enjoyed many aspects of the hotel. We look forward to having the opportunity to be able to host you again in the near future!

4
Everyone

Good location, very friendly staff. The room is comfortable and clean.

By , from California on Jan 10, 2018

Review comment responded on Jan 15, 2018

Dear Joe, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

4

great location, just fancy enough

Everyone

Great location, near everything. The rooms are quite nice and clean. Found a few spots and hairs on the comforter but no big deal. The staff were very attentive anywhere outside of your room, asking if you needed anything, bringing you water, etc. the assistant manager, Manus, was also a joy to be around and treated us very very well.

By on Nov 14, 2017

Review comment responded on Nov 22, 2017

Dear Guest, It makes us smile to learn that you had a great time with us. We are happy to know that you enjoyed many aspects of the hotel. We look forward to having the opportunity to be able to host you again in the near future!