The staff are what make this place over the top special, the pool is great, the restaurant is excellent, the on site spa is great. But the people are so friendly they are what will make me return again and again.
We lived our stay there definitely will be staying there for our return. Service was great. We had a problem with an alarm going off in our room . The staff tried to fix it to no avail. The manager gave us a new room and upgraded our room ! Thank you
I stayed for 2 weeks in April 2019. I loved the hotel and the area only 5-10 mins from Patong Beach. I will definitely be staying at Grande Mercure Phuket again.
Nice and clean in a good location. Friendly staff and good amenities.
I had a deluxe pool access room and it was wonderful. The breakfast was amazing and guests were spoilt for choice. All bar staff were amazing. Checkin and check-out was great and the staff were very nice.
Nice hotel. Staff is helpful. Close to the beach.Not enough closet for your close,have to keep my clothes in my suitcase for one week . Mattress is to hard to sleep.
Rooms are nice, but staff is not great at communicating with guests.
Large hotel just off the main street so it was quiet at night. Within walking distance of restaurants, Patong beach, etc. The hotel facilities and offerings were nicely kept (although a bit pricey for Thailand). Our room was modern and clean. Hotel staff was very responsive and friendly. Would definitely stay here again.
I enjoyed my stay...this is a beautiful property. The hotel has an excellent location, it's close to the beach and happenings around town. The staff is over the top friendly and accommodating. The reason I gave room comfort a 3/5 is because the bed was too firm for my liking, however the room decor was very nice.
Good location, very friendly staff. The room is comfortable and clean.
Great location, near everything. The rooms are quite nice and clean. Found a few spots and hairs on the comforter but no big deal. The staff were very attentive anywhere outside of your room, asking if you needed anything, bringing you water, etc. the assistant manager, Manus, was also a joy to be around and treated us very very well.
We arrived at around 3am and it took about 30-40 minutes just to check us in. It toon almost 20 minutes to check us out. Not sure why the check-in/check-out time is so long. When we arrived in our room, it was clean and nice looking. We found some hairs and dirty spots under the comforter on our bed which was a bit disappointing. The gym and pool were great and clean. No complaints there. The best part of our stay was the assistant manager, Mr. Manus. He upgraded us to a better room after hearing about our disappointing check in experience and dirty bed. Very sweet guy and great to converse with. Overall, good hotel to stay at and maybe just an isolated incident with us. But most important part was the attention of the hotel staff and management to rectify any mistakes or inconveniences to the guest which was very impressive. I would stay here again!
Staff was wonderful and helpful, gave us a late check out and kept our bags while we did some last minute sight-seeing. Location was great and places to eat and shop right outside hotel. Definitely will stay again.
Great restorant, Nice service and good location. We spend there two nights with my baby and the room was very comfortable
Hotel facilities are not 5-star standard. Will not stay next time
Pleasant atmosphere and helpful staff. Hotel charged extra for children over 12 while the Orbitz site includes children as 17 and under.
Surprise upgrade! Friendly staff! Great facility! Convenient location!
Our stay at Grand Mercure Phuket Patong was wonderful. The hotel is centrally located - close to the beach and various dining, shopping and nightlife activities. The hotel staff was very accommodating and friendly. Loved the buffet style breakfast each morning. I would recommend this hotel for couples and families. We enjoyed our time.
Grand Mercure Phuket Patong places you within a 15-minute stroll of popular sights such as Patong Beach and Bangla Road. This 314-room, 5-star resort welcomes business and leisure travelers with 3 outdoor pools, a full-service spa, and a restaurant.
This resort serves as home to a restaurant, which has pool views and specializes in international cuisine, along with a brewpub. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. Start each morning with buffet breakfast, available for a fee from 6:30 AM to 10:30 AM.
Grand Mercure Phuket Patong's 314 rooms are soundproofed and provide refrigerators, free minibar items, and coffee makers. Guests can expect free WiFi and 40-inch LED TVs with digital channels. Along with relaxing touches like rainfall showers and deep soaking tubs, bathrooms offer hair dryers and free toiletries. Safes, phones, and desks are also available.
Guests of Grand Mercure Phuket Patong have access to a full-service spa, 3 outdoor pools, and a children's pool. You can take advantage of limited parking, along with an airport shuttle (available 24 hours) for THB 2000 per vehicle one-way. Multilingual staff at the 24-hour front desk can assist with tours or tickets, luggage storage, and securing valuables. Other amenities at this luxury resort include a fitness center, a steam room, and a rooftop terrace.
The staff are what make this place over the top special, the pool is great, the restaurant is excellent, the on site spa is great. But the people are so friendly they are what will make me return again and again.
We lived our stay there definitely will be staying there for our return. Service was great. We had a problem with an alarm going off in our room . The staff tried to fix it to no avail. The manager gave us a new room and upgraded our room ! Thank you
Dear TheFinegolds, thank you very much for taking the time to let us know about your memorable experience following your recent stay at our property! We hope to have the chance welcoming you back in a near future!
I stayed for 2 weeks in April 2019. I loved the hotel and the area only 5-10 mins from Patong Beach. I will definitely be staying at Grande Mercure Phuket again.
Dear W.Kirtz, thank you very much for your positive feedback. Hope you will visit us again soon.
Nice and clean in a good location. Friendly staff and good amenities.
Dear valued guest, we are appreciated with your wonderful comment.
Dear valued guest, thank you very much for high score.
I had a deluxe pool access room and it was wonderful. The breakfast was amazing and guests were spoilt for choice. All bar staff were amazing. Checkin and check-out was great and the staff were very nice.
Dear JB, thank you very much for your great review and score! We hope to have the chance welcoming you back here soon!
Nice hotel. Staff is helpful. Close to the beach.Not enough closet for your close,have to keep my clothes in my suitcase for one week . Mattress is to hard to sleep.
Dear S, thank you for your comments. Should you visit us again, please feel free to let us know your preferences ahead, we could have easily made your stay a more comfortable one. We are looking forward to your return!
Rooms are nice, but staff is not great at communicating with guests.
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
Large hotel just off the main street so it was quiet at night. Within walking distance of restaurants, Patong beach, etc. The hotel facilities and offerings were nicely kept (although a bit pricey for Thailand). Our room was modern and clean. Hotel staff was very responsive and friendly. Would definitely stay here again.
Dear s, thank you so much for sharing your feedback with us! We are pleased to hear you had a great stay with us and we look forward welcoming you back in the future! Should you need any assistance, please feel free to contact us!
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
Dear valued guest, thousand thanks for this amazing review of your recent stay with us!