Superior Room, Pool View
from $88
Grand Mercure Phuket Patong
5.0 out of 5.0
4.6
out of 5
"Excellent!"
See all 18 reviews
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Recent guest reviews
I enjoyed my stay...this is a beautiful property. The hotel has an excellent location, it's close to the beach and happenings around town. The staff is over the top friendly and accommodating. The reason I gave room comfort a 3/5 is because the bed was too firm for my liking, however the room decor was very nice.
Good location, very friendly staff. The room is comfortable and clean.
Great location, near everything. The rooms are quite nice and clean. Found a few spots and hairs on the comforter but no big deal. The staff were very attentive anywhere outside of your room, asking if you needed anything, bringing you water, etc. the assistant manager, Manus, was also a joy to be around and treated us very very well.
We arrived at around 3am and it took about 30-40 minutes just to check us in. It toon almost 20 minutes to check us out. Not sure why the check-in/check-out time is so long. When we arrived in our room, it was clean and nice looking. We found some hairs and dirty spots under the comforter on our bed which was a bit disappointing. The gym and pool were great and clean. No complaints there. The best part of our stay was the assistant manager, Mr. Manus. He upgraded us to a better room after hearing about our disappointing check in experience and dirty bed. Very sweet guy and great to converse with. Overall, good hotel to stay at and maybe just an isolated incident with us. But most important part was the attention of the hotel staff and management to rectify any mistakes or inconveniences to the guest which was very impressive. I would stay here again!
Staff was wonderful and helpful, gave us a late check out and kept our bags while we did some last minute sight-seeing. Location was great and places to eat and shop right outside hotel. Definitely will stay again.
Great restorant, Nice service and good location. We spend there two nights with my baby and the room was very comfortable
Hotel facilities are not 5-star standard. Will not stay next time
Pleasant atmosphere and helpful staff. Hotel charged extra for children over 12 while the Orbitz site includes children as 17 and under.
Surprise upgrade! Friendly staff! Great facility! Convenient location!
Our stay at Grand Mercure Phuket Patong was wonderful. The hotel is centrally located - close to the beach and various dining, shopping and nightlife activities. The hotel staff was very accommodating and friendly. Loved the buffet style breakfast each morning. I would recommend this hotel for couples and families. We enjoyed our time.
We staid in this hotel for six night and had a grate time.
From the onset the hotel exceeded all of our expectations. From friendly staff, to the fantastic rooms overlooking the pool and garden oasis, to the exceptional bars and restaurants. This Hotel's location is close to so much nightlife but peaceful enough to get recharged for taking in the sights and sounds of Phuket. Our 5-night stay could not have been made any better. Huge thanks to Fon, Wat, Sarah and Irene for coordinating our stay and catering to every whim in order to make our wedding anniversary that much more special.
Spacious, luxurious room for a superior. Very beautiful hotel lobby. Great quiet location--short walk to the beach and good/reasonable restaurant and shopping across the street, good massage parlor next door. Beautifully decorated swimming pool area.
The staff is so friendly the hotel is awesome its totally worth the money.every day coming back from the beach we had little surprise in the room...like chocolates, fruits etc....and the room was so fresh and clean(great job housekeepers).
Stuff was superb . We got complementary brekfest which was great perk . Location was very good . Highly recommend.
Could step off room patio into very beautiful pool. Easy location to areas nearby, can walk to beach and town. Service was great, breakfast buffet is outstanding. Loved the whole experience. Would love to do again.
Just got back from 4 nights, and this hotel was the highlight of the three hotels we stayed at in Thailand. The staff is all smiles and service. Would recommend this gem to anyone staying in Patong Beach.
Loved the theme and view of the pool and the walking distanc
Hotel highlights
- Walking distance to Patong Beach and Bangla Road
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
Grand Mercure Phuket Patong places you within a 15-minute stroll of popular sights such as Patong Beach and Bangla Road. This 314-room, 5-star resort has 3 outdoor pools along with a full-service spa and a restaurant. Jungceylon Shopping Center and Banzaan Fresh Market are also a short walk from this Patong resort.
Dining
This resort serves as home to a restaurant, which has pool views and specializes in international cuisine, along with a brewpub. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café. For your convenience, a buffet breakfast is served for a fee each morning from 6:30 AM to 10:30 AM.
Rooms
All 314 air-conditioned rooms provide refrigerators, free minibar items, and coffee makers. Guests can expect free WiFi and 40-inch LED TVs with digital channels. Along with relaxing touches like rainfall showers and deep soaking tubs, bathrooms offer hair dryers and free toiletries. Other amenities include free bottled water, safes, and phones.
Property features
Guests of Grand Mercure Phuket Patong have access to a full-service spa, 3 outdoor pools, and a children's pool. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for THB 2000 per vehicle one-way. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury resort include a fitness center, a steam room, and a rooftop terrace.
Guest reviews for Grand Mercure Phuket Patong
beautiful hotel
Everyone
I enjoyed my stay...this is a beautiful property. The hotel has an excellent location, it's close to the beach and happenings around town. The staff is over the top friendly and accommodating. The reason I gave room comfort a 3/5 is because the bed was too firm for my liking, however the room decor was very nice.
Everyone
Good location, very friendly staff. The room is comfortable and clean.
Review comment
niwet responded on Jan 15, 2018
Dear Joe, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,
great location, just fancy enough
Everyone
Great location, near everything. The rooms are quite nice and clean. Found a few spots and hairs on the comforter but no big deal. The staff were very attentive anywhere outside of your room, asking if you needed anything, bringing you water, etc. the assistant manager, Manus, was also a joy to be around and treated us very very well.
Review comment
niwet responded on Nov 22, 2017
Dear Guest, It makes us smile to learn that you had a great time with us. We are happy to know that you enjoyed many aspects of the hotel. We look forward to having the opportunity to be able to host you again in the near future!
great location, nice stay
Everyone
We arrived at around 3am and it took about 30-40 minutes just to check us in. It toon almost 20 minutes to check us out. Not sure why the check-in/check-out time is so long. When we arrived in our room, it was clean and nice looking. We found some hairs and dirty spots under the comforter on our bed which was a bit disappointing. The gym and pool were great and clean. No complaints there. The best part of our stay was the assistant manager, Mr. Manus. He upgraded us to a better room after hearing about our disappointing check in experience and dirty bed. Very sweet guy and great to converse with. Overall, good hotel to stay at and maybe just an isolated incident with us. But most important part was the attention of the hotel staff and management to rectify any mistakes or inconveniences to the guest which was very impressive. I would stay here again!
Review comment
niwet responded on Nov 14, 2017
Dear Hamilton, Thank you for choosing to stay at the Grand Mercure Phuket Patong ! We are pleased to know that you were satisfied with your experience at our resort. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
excellent stay
Everyone
Staff was wonderful and helpful, gave us a late check out and kept our bags while we did some last minute sight-seeing. Location was great and places to eat and shop right outside hotel. Definitely will stay again.
Review comment
niwet responded on Nov 8, 2017
Dear Shadé, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
great place
Everyone
Great restorant, Nice service and good location. We spend there two nights with my baby and the room was very comfortable
Review comment
niwet responded on Sep 6, 2017
Dear Guest, Thank you for choosing to stay at the Grand Mercure Phuket Patong ! We are pleased to know that you were satisfied with your experience at our resort. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Everyone
Hotel facilities are not 5-star standard. Will not stay next time
Review comment
niwet responded on Sep 6, 2017
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,
nice hotel with close to beach, shopping, & food.
Everyone
Pleasant atmosphere and helpful staff. Hotel charged extra for children over 12 while the Orbitz site includes children as 17 and under.
Review comment
niwet responded on May 4, 2017
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,
surprise upgrade
Everyone
Surprise upgrade! Friendly staff! Great facility! Convenient location!
Review comment
niwet responded on Apr 3, 2017
Dear kels, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
central location
Couples
Our stay at Grand Mercure Phuket Patong was wonderful. The hotel is centrally located - close to the beach and various dining, shopping and nightlife activities. The hotel staff was very accommodating and friendly. Loved the buffet style breakfast each morning. I would recommend this hotel for couples and families. We enjoyed our time.
Review comment
niwet responded on Apr 3, 2017
Dear SDW, It makes us smile to learn that you had a great time with us. We are happy to know that you enjoyed many aspects of the hotel. We look forward to having the opportunity to be able to host you again in the near future!
Dear Sarah, It makes us smile to learn that you had a great time with us. We are happy to know that you enjoyed many aspects of the hotel. We look forward to having the opportunity to be able to host you again in the near future!