2/10 Terrible
Dmitry
Traveled with partner
Jan 31, 2025
Disliked: Cleanliness, staff & service, property conditions & facilities
Actually this is the first review I ever did tbh, but you guys need to hear this before booking at Banyan Tree. Ritz was fully booked so I had to choose between Banyan and Anantara. Went with Banyan because the chain is very luxury and thought it will keep its level in Phuket. Was wrong. Awful hotel, really worn down and tired. Staff doesn’t care about you, breakfast is very bad, they don’t have their own beach. Buggies are work out completely. Gym is awful. I had better machines in 1996 in my high school. You have to take a self made tuk tuk truck (it’s literally falling apart and looks like my grandfather’s cattle transportation vehicle in the 70s, they call it a shuttle here) to a near by beach club where you pay 12$ for a corona and unfriendly staff. My friend told me that in 2012 this hotel was amazing. Well, in 13 years they haven’t done anything to renovate etc. Now we are at Anantara at a slightly more expensive rate, but omg the difference is a football field. Banyan just sucks big time. If you are looking for luxury just spend a tiny more and book at Ritz or Anantara. This is not worth it I swear.