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Best Western Premier Bangtao Beach Resort & Spa

4.0 out of 5.0

Recent guest reviews

It's not easy finding a resort to suit 23 people getting together to celebrate a 50th birthday party and family reunion in a country you've never been to before especially when the group comprises of ages ranging from 7 to 82! I decided on the Best Western at Bang Tao Beach in Phuket and was not disappointed. The heat and humidity was a bit of a shock at first but the swimming pool and sea within meters of our room soon cooled us down enough to start taking in our new home for the next 10 days. The staff were amazing and they went out of their way to make our stay as enjoyable as possible. Our room was big, the bed comfortable and bathroom modern. The breakfast spread covered all bases and was a good way to start the day. Apart from the generous full English breakfast there was also loads fresh fruit, breads and, weird at first, Thai specials, not usually enjoyed at this time of day, such as pork in ginger and pepper, fried rice, sweet and sour fish. The beach stretches for miles and has local businesses selling food and offering long tail boat rides, massages and jet skis for rent. The local village is crammed with street food, bars, restaurants and agencies selling tickets for everything imaginable. All in all, a place for all tastes at budget prices. Highly recommended!

We have just returned from our 2 week holiday with Thomson/First Choice at the Best Western Premier Bangtao Beach. This was a our first time in Thailand and we already can't wait to go back! We were on the all inclusive package. The Hotel was about a 40 minute from from Phuket airport and a half an hour drive from the lovely town of Patong. We were checked in by Jonathan who was very friendly and attentive, quickly checked into a room on the 4th floor after a 11 hour flight. Room was very nice modern, was facing a quiet road and the sea. The food at this hotel was very good, we were on the all inclusive package. Excellent choice at breakfast ranging from Thai dishes, pancakes, cereal, fruit, omelette and egg station and full English breakfast available too. We never had lunch in the buffet restaurant, we always ate at the pool bar for lunch where you could order one main course off the menu each. The food here was really good too, would recommend the Thai dishes here! There was a different theme every night in the main buffet restaurant (Thai, Italian, Asian, international, barbecue). We were there for two weeks, and all though they did repeat the theme on some nights, the variety of dishes cooked were always different. This was great as we did not get sick of eating the same thing all the time. With the all inclusive package you can eat the the Al-A-Carte seafood restaurant as many times as you like. Food was excellent, could have a 3 course meal if you wanted and there was plenty of seafood dishes to Choose from. We stayed at this hotel in April which is a busy time for the hotel, but we never struggled to find a sun bed round the pool. We had drinks at the bar every night and we served regularly by Nan. Very friendly staff on the bar and seemed to remember every single guests regular drink order. The hotel did provide evening entertainment which was in the restaurant area. It seemed to start at 8pm and finish at 9pm then the entertainment team would play games. We thought the bar area could do with more seating at night and the entertainment be on a little later instead of when people were eating in the dining room? Only other thing about this hotel was some of the bar staff on the pool bar during the day seemed to avoid people waiting to be served for drinks, or who would serve people who had just walked up to the bar rather than people who had been waiting a while. Sometimes they looked at us and saw us waiting then ignored us and served someone else instead. Be prepared to sign your bill with your room number, after lunch and dinner and after any drink orders too (even if you are all inclusive). Overall we loved this hotel and our first visit to Thailand and we can't wait to go back. So much stuff to see and do in Thailand. If you are thinking about booking, I wouldn't hesitate and get it booked! Thank you for a great holiday.

We have just returned from here, we had a brilliant time. Rooms very clean and tidy, pools again clean and tidy although the pool by reception can get a bit lively. As far as trips go, I would shop around there are two or three shops where you can purchase almost identical trips a lot cheaper.

Myself and my husband stayed here from 5th - 9th April 2016. I had let the hotel know in advance that it was my husband's birthday while we were in Thailand. They decorated the bed saying "Happy Birthday" in flowers and we had flowers and fruit in our room as a gift. We were going to use the public transport to get to the hotel from the airport but as we found out on arrival there are no public buses that take you to Bangtao Beach. We ended up having to get a taxi - cost 700 Baht one way - which for Thailand is quite steep. The hotel can book this for you too but it does cost the same. It is a shame that they don't provide a free shuttle service as the hotel is out of the way. On arrival we were greeted with a welcome drink - very nice touch. We were taken to our room on the 2nd floor (although I had requested a higher floor I was glad that it wasn't on the top floor (4th floor) as we wouldn't have been able to see the pool or sea due to the height of the palm trees - our view was beautiful. There are no lifts in the hotel - so the 2nd floor was high enough. We also had a large balcony with seats and a table. There was also a handy clothes drier to hang clothes outside. The room was very spacious and well equipped. The bed was huge. There were robes and slippers for us to use and lots of free toiletries (toilet rolls, shower gel, shampoo, conditioner, toothbrushes, toothpaste, cotton buds, shower cap, body lotion, razors, etc ...) these were topped up on a daily basis. The bathroom was lovely - huge walk in shower with rain shower. Plenty of space at the sink for your own toiletries, etc. Free Wi-Fi in the room and all public areas of the hotel. The TV has a few English Channels too. There is a hairdryer in the room too. Lots of free tea & coffee available. We also found a mosquito killer that we used - seemed to help keep them away. We were given 2 free bottles of water everyday. There was a minibar in the room with drinks and snacks but these were chargeable - we just kept the water in there. When we were there it was the Easter Holidays - just before Songkran (Thai New Year) - the hotel even though it was 95% full never felt that busy. We always found a sun lounger with a parasol at the beach or pool at any time of the day. The hotel has a policy that sun loungers cannot be reserved before 9:30am. We stayed on a Bed & Breakfast basis although a lot of the guests were from the UK, France & Russia that seemed to have booked All Inclusive. The breakfast was extremely adequate. So much choice and always plenty available. They catered for every taste and diet. No complaints from us - always left stuffed. The restaurant that they have breakfast in is in a lovely setting just by the beach. Beautiful views all day. The hotel can book trips / return shuttles to various destinations but it isn't cheap from Bangtao Beach. We wanted to see the big Buddha which is near to Patong but this would have cost us around 1100 Baht each way. Although the hotel does have shuttle service to Patong for around 300 Baht return twice a day they. We also checked with the taxi people who were just outside the hotel but they charged the same prices. If we had known about these high costs before we booked to stay here we may have chosen to stay elsewhere. This put a slight dampener on our stay as it would have taken quite a considerable amount of our budget just to get to and from places. We decided in the end just to have a relaxing stay and stay around the hotel for the 4 days. There is a village next to the hotel. This has adequate restaurants, shops, tour operators, bike & car hire, laundry services, 7/11, etc. We used a laundry service not too far from the hotel that charged 50 Baht per kilo - we dropped it off and collected it the same day. The 7/11 was quite handy for buying water (from 7 Baht) and snacks. There was also a street vendor right outside the hotel that made amazing banana pancakes - you must try these - very yummy. The restaurants we found to be quite expensive - same cost as the hotel. We ventured 10 minutes away and found a small roadside vendor where we ate every night - each dish was around 40 Baht - 80 Baht and beautifully cooked. The hotel had a Happy Hour every day from 4pm - 6pm where drinks were half price. This was worth having a couple of drinks for the same price as one. A nice treat. You don't pay by cash - you charge drinks, snacks, food, etc to your room - although remember that they add VAT on top (7%). We booked our stay through Booking.Com - No problems using this company - very efficient and no deposit / upfront costs before our stay. All in all a fab hotel - I would highly recommend staying there.

The hotel appears nice and clean but we didn't feel very comfortable there. Honestly, there isn't much management could do to improve it, we were just a bit annoyed with the loud all-inclusive guests and the very crowded pools. The maids were quite noisy early in the morning when we were still trying to sleep and having lunch at the pool bar, we were yelled at by the staff for inquiring about our sandwich after a 25-minute wait. It is a nice place and I'm sure many people like it, but it just wasn't for us.

A most relaxing and enjoyable stay. The concierge staff were very welcoming, and any of the staff I met around the resort were very happy and friendly. I was upgraded to a Junior suite which was a nice room to be upgraded to. The room had a little lounge area off the bedroom, a curtain divided the area. Also off the lounge was a balcony. The room has tea and coffee facilities and you are provided with complimentary water. The bar fridge is very large. There is also a universal power socket, so I could plug in my Australian power adapter without need for a travel adapter. The view from my second floor room was of the pool (of which there are two pools at the resort) and also I could see the sea. As my building (no. 4) was not near the reception, bar & restaurant it was very quiet at night. If you have kids or are older with bad knees I would highly recommend requesting for the ground (1st floor) or even the 2nd floor. There are no lifts at the resort. The breakfast had a great selection of food. Egg station made excellent omelettes. I commend the pool & beach staff for patrolling the outdoor chairs to ensure people did not leave towels there before 9:30am. The sea water was warm & calm. and beach well maintained. The hotel is close to restaurants, bars and massage and convenience stores. My only one criticism was the selection of alcohol at the bar, there was no top shelf options and sometimes bar staff were very stingy and not put a full nip (it would definitely be under) in a cocktail. What could be improved is putting up shade cover over parts of the two pools. Amenities and services that is helpful is that there is a taxi service outside of the hotel where you can negotiate prices for tours & shopping/ day trips. Hotel also has shuttles to Patong & Phuket. All in all, I would recommend this hotel to families, couples and friends. Would stay here again.

We stayed at this hotel after a friends recommend it to us and everything was perfect rooms, location, food and drinks would like to thank staff for making it special nan and edmond where perfect barstaff of an evening and jake and june of a daytime but the restaurant staff let it down well mainly 1 in particular she hovered over you waiting for you to finish on a fair few occasions I caught her just glaring at me and my partner she was very rude and seemed to bend over backwards if you was french but ignore the english she let down the restaurant staff who where all wonderfull and friendly I was informed her name was Nareetat this made having are meals uncomfortable

Had a fantastic holiday at the Best Western Premier Bangtao Beach, fantastic value for money and a real please to stay Hotel was spotlessly clean and the rooms were very comfortable and kept clean and tidy Fantastic beach front resort and a lovely large swimming pool Food in the hotel was great with lots of choice and the service provided by Harvey and Teako was second to none

Great beach front resort. If you are looking for quiet near the ocean this is a great place. Not much around the resort however so you mostly just stay there. Awesome breakfast and good beach. Beds are pretty hard but rooms are clean and modern

My boyfriend and I have just returned from a 14 night stay at the Best Western Premier Bangtao Beach which was our first time in Thailand. We stayed all inclusive and overall were very happy with this hotel which is located on one of the more quite but very beautiful beaches in Phuket. Our room was upgraded for free on check-in and was located above the main reception/restaurant which could be a little noisy in the evening from the entertainment but had a lovely sea view. Air conditioning worked well, free WiFi available which had very good signal even at the beach and pools. Bed was massive and comfortable. Free use of safe in the room, hairdryer and bathroom products all provided too which was a nice touch. This hotel is located right on the beach although you had to be down very early to get a sun lounger facing the beach (due to law there are no lounger allowed on the sand), however we never had a problem getting somewhere to sit around either of the 2 pools. Beach towels are provided free by the hotel. There are two bars which serve drinks from an all inclusive menu from 10:00-23:00 (12pm for alcoholic) which had a fair selection of cocktails and very good shakes which you must try! Sometimes the service could be a little slow, particularly in the evening as only one bar is open, although I cannot fault the staff as they were all very friendly, helpful and professional. Also even though all inclusive guests wore a bracelet you still have to sign a receipt after ordering every drink and also when leaving the restaurant which is a little annoying. Likewise there is very limited places to sit and relax in the evening after dinner so most nights we just ended up going back to our room so never saw any of the entertainment. There are 2 restaurants to choose from; the buffet which is open for all meals and the a la carte seaside restaurant for lunch and dinner. I found breakfast to be very good with lots of choice and decent tea and coffee, however as a vegetarian I found the selection very poor at lunch and dinner. Even though there was a different theme every night (Thai/International/European/BBQ) almost every dish contained seafood, chicken or pork, which all looked nice (my boyfriend enjoyed it) but no good if you don't eat meat! However, there are plenty of different restaurants outside the hotel which were very cheap offering different types of cuisines and if you don't fancy going to the buffet at lunchtime you can order from a snack menu at the lobby bar which seemed to have a better choice than the buffet! Location wise the hotel is about 40 minute transfer from the airport and it's about the same time to Phuket old town and to Patong Beach which the hotel runs a shuttle bus for a set price of 750 TBH return per couple. As I stated previously bangtao appears to be a more relaxed resort and not too busy so you definitely need to venture out to avoid getting bored. I would recommend going to Nok & Jo's restaurant which is a few minutes walk down the road which has a free cabaret show on Wednesday night (nothing spectacular but better than the hotels entertainment) and also the Canoeing in Khao Sok trip is very good (organised by Thomson). Also there is a night market on the weekends about 10 minute tuk tuk ride away if you want to get cheap clothes and souvenirs. Overall a very nice hotel if you're looking for a relaxing chill out holiday, I would definitely consider staying again if we return to Phuket in the future.

124/29 Moo 3 Choeng Thale Phuket

Surin Beach is within 2 miles (3 km) of Best Western Premier Bangtao Beach Resort & Spa while other popular attractions such as Laem Singh Beach are within 3 miles (5 km). This 235-room, 4-star resort welcomes business and leisure travelers with 3 outdoor pools, a full-service spa, and 2 restaurants. It's on the beach and also close to Phuket Fantasea and Pansea Beach.


Enjoy dining at The Beach Restaurant, one of 2 onsite restaurants. Order from room service to satisfy your hunger without leaving your room, or make new friends over drinks at the bar/lounge. For your convenience, breakfast is available for a fee.


The 235 individually furnished accommodations feature balconies or patios and afford space to spread out with sitting areas. Guests can expect free WiFi and 32-inch LCD TVs with satellite channels. Bathrooms offer deep soaking tubs, hair dryers, and free toiletries. Refrigerators, coffee makers, and free bottled water are also standard.

Property features

Guests of Best Western Premier Bangtao Beach Resort & Spa have access to a full-service spa, 3 outdoor pools, and a children's pool. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for THB 700 per vehicle one way. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this beach resort include a fitness center, a sauna, and free WiFi in public areas.

Room options

Deluxe Room, 1 King Bed, Non Smoking, Pool View

King 1 | Sleeps 3

Deluxe Room, 1 King Bed, Balcony, Sea Facing

King 1 | Sleeps 3

Deluxe Room, 2 Single Beds, Balcony, Sea Facing

Twin 2 | Sleeps 3

Deluxe Room, 1 King Bed, Non Smoking, Terrace

King 1 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

79% of guests recommend this hotel

Total of 928 reviews