B-Lay Tong Phuket4.5 out of 5.0
Recent guest reviews
Very nice staff beautiful hotel filled with unique art and designs. the pool is awsome especially the deluxe room with the private pool its awsome to have your own pool access from your room. The room is packed with everything you need huge bed. The breakfast is awsome fresh made eggs the way you like and the best bacon i ever ate in thailand. I really recommend this hotel we had a blast! The only bad thing i got to say is the wifi... the wifi is bad.
I recently stayed at B Lay tong jacuzzi suit for 2 nights,and that was more than enough. The hotel building itself is quite rundown and though maintained shows it's age. We made check-in at 2pm and had to wait 30min till our Room was ready. No apologies where made and no drinks offered during waiting. The Room itself is small and not so clean. Wifi didn't work and after a few complaints they brought up a router which also didn't work. We where promised that the following day it will be fixed. Filling up the jacuzzi on the balcony, our next surprise. There was no hot water! Calling housekeeping they came and checked the water but said that's the warmest we can get. After calling the manager they managed to fix the wifi. Than our safe had an error and we had to call maintenance to open it. After asking for the manager we got upgraded and at 10pm we had to move to a different room. Housekeeping, don't even bother to call them. We ordered 2 cans of coke and 2 towels. The coke arrived after 20minutes and the cans where not even chilled. They said we should just put the warm coke in the minibar to cool down for a few minutes. The 2 towels never got to our room. I don't know how to call the daily room cleaning because it was far from clean. They only made our bed (left 2 pillows on the floor) and hang up our dirty and used towels back on the hanger. Dirty cups where just left in the room for 2 days and minibar wasn't stocked up. The hotel stuff are slow and very friendly. Besides a guy named Nut which was very friendly and tried the best to help us. The Hotel is far away from being a 5 star hotel. We didn't feel comfortable at all and with so much bad experience there, we where happy leaving.
To keep it short and simple... Pros: Nice room, with Jacuzzi on the balcony Right next to the beach (1 minute walk) Offered two complimentary "Sunset Cocktails" (we didn't go though) Cool artwork Cons: Our room allocation was very far from the reception (4 minute walk to get there). Swimming pool had algae and broken tiles - went for a swim once and didn't go back . Checking in was an average experience and checking out was slow. The hotel lobby is up the stairs (which is strange as you would expect to see the reception desk as soon as you enter the hotel). Hotel is very run down and needs immediate renovation (which then I think the hotel would look amazing because there is high potential). Everything needs painting and replacing and general cleaning. WI-FI is extremely inconsistent - keeps logging you off and you would have to keep logging back in every 20 minutes. Our AIR-CON didn't work since the second day until we left after 4 days. The engineer came to fix it - weren't the friendliest bunch as we do not expect this from generally nice Thai people. After fixing it - the air-con broke again and only blew hot air. (advice: if your air-con stops working - don't bother asking to fix it - just relocate rooms right away as we regret not doing this in the beginning. Our room was never serviced by house keeping even when we put the "cleaning sign" outside the door. Everytime we came back on a day excursion trip - the room would never be done or the lady would still be there cleaning it (even at 4pm). Housekeeping rolled her eyes when she asked how long we were going to be in the room so she could service it and we told her 2 minutes and we will leave. They do not sweep the floor so it is very sandy when you come back from the beach. Only thing housekeeping does it make the bed and replace towels (but doesn't take old towels). Our toilet leaked water. Was fixed in the end. Every time we had a shower, water would come out from the shower and wet the floor so we had to cover it with towels. You cannot avoid this. Very noisy with banging from above. After we ordered room service (DO NOT ORDER FOOD FROM HERE - NOTHING SPECIAL), they left our finished tray outside our door for 24 hours even after they cleaned our room!!! Staff are not friendly - they would hang up the phone after you request something. They do not use guest name at all! Just say "hello?" - not how staff should treat guests at a "five star" hotel. There is NO toothbrush. you have to call and ask and the toothpaste that comes with it is barely squeezable. To be honest, there is A LOT more that happened but I cannot be bothered to type it. In the end we complained to the hotel manager "Daow" in a nice way (as you never know what they could do to react) and he gave us a free transfer to the airport. Hope this helps.
Rooms were clean and hotel staffs were friendly. WiFi was pretty bad. Signal would randomly drop every couple minutes. This made it a struggle to book tours and hotel in my next destination. The hotel restaurant was clean, staff were friendly and helpful. The food wasn't as good as Street food.
We booked a 4 night stay recently in June and were quite looking forward to the pool access room we booked. While the room amenities and access to the pool were great, the main door was such a struggle to open everytime we came back to our room! The wifi didn't work either so the reception staff provided us with a wifi pod which worked out fine. While the service was great with good attention to detail and helpful staff, the hotel is located quite a distance away from main eateries and bars. It is on the beachfront but you still need to walk quite a distance to get to the safer part of the beach where you can actually swim without getting dragged out to sea by the waves so all in all, a quaint property with great service staff but poor location.
I recently stayed at B Lay tong on a short staycation in phuket for 4 nights. On arrival I was very excited to check in as I had booked a corner with a beautiful ocean view. I was disappointed when the room given was not matching the one depicted on their website. After 3 moved and an upgrade I finally arrived in my room the one that had the view shown on the web. The hotel building itself is quite rundown and though maintained shows it's age. The movie TV channels were not working, one night there was a power failure in my room only which took an hour to fix, wifi stopped working after 2 nights and after complaining I received a "pocket wifi" alternative device (3G) which provided very limited bandwidth. The main swimming pool. I could see from my balcony was green with algae in patches. The staff and in particular the night staff were not very helpful with the exception one gentlemen called Nut who was really trying his best. On the last morning after my check out I asked if the car booked to the airport was ready and was told that the bellboy was late, he finally showed up 30 min later and this closed my experience in this hotel. I thank the management for the apology letter, the upgrade and the fruit-bowl but to be honest compensation did not fix up my supposedly relaxing getaway.
The hotel is i a bit artsy which i liked better than the common range of hotels that cater to luxury. I had a room with pool access: this is really great! I loved the room it would have been great to stay all day to avoid the noise of the crowded areas with bars, food places, sex, shops, etc... (read the end of the review). Some complain this hotel is away from the center. I thought this was an asset. Patong itself is just too crowed: selling everyone and anyone it has on offer.... It is completely hyped. Even when there are rooms next door and on top, it still feels very private with the bushes and plants on the other side of the pool. Don't expect a regular pool but it is a long/rectangular water basin to hang in and cool from the heat. When I stayed there, there weren't many other guests ... so no neighbors swimming by. Breakfast is ok. Staff is really friendly. A downside what the expensive cab they booked: 1200 baht, whereas the drive from the airport was 800 Baht. One big annoyance though was: next door are construction works going on. Even on Sunday ALL DAY works were going on. I taped it, but is a pitty I can add video with sound here. Management should really notify people booking what is happening. This was NOT fun when one wants to hang out all day. One expects a nice tranquil surrounding to relax by your private pool on your private deck. Too bad... But the layout and design of the room, if it were in a quite place. I would love having such a room again.
Good painting arts on walls. Hotel located on the north of Patong beach quite quiet but good for someone who don't need traffic and busy town. It's easy to go traveling around by taxi or tuck tuck on the beach road.
This is a hotel located across the Road from Patong Beach. It is not a convenient location for those who want to be within easy Walking distance of Jungceylon and Bangla Road. You need a taxi to most places unless you want a long walk which adds to the costs. Not much at all around the hotel itself. The best thing about the hotel is some of its artwork. The service was very poor in the hotel. Food was average at best. When I stayed there was a planned power outage which you only found out about after you arrived in your room. This should have been advised at check in. Housekeeping didn't appear until mid afternoon. There is no do not disturb signs so when I went to have an afternoon nap I was woken up twice by Housekeeping. The bellman was very unhelpful, and I will be writing to Management about him separately. Wifi inconsistent. I would not stay at this hotel again.
Friendly staff (nothing too much trouble) and for being in such a great position across from patong beach, was super quiet. Breakfast is next door and its not 5 star but great value and would return one day.
Reviews from Trip Advisor
83% of guests recommend this hotelTotal of 1024 reviews