We stayed four nights during 1st week June 2019. Having read some unfavorable review, we are prepared for less than perfect stay there. To our surprise, our stay turned out to be enjoyable and relaxing. Our Superior Suite was bright, cozy & comfortable with panoramic ocean & pool view. Bed was top notch. Check in & check out were quick thanks to the efficient front desk staff Trinh. Our three years old son enjoyed the Kid Room with variety of kids play. Main & Ocean pools are where we spent our evening time. Menus from Food Exchange & Seafood restaurants have varieties to suit one’s taste and prices are quite reasonable. Lastly our special thanks to hotel staff Anh who have tirelessly managed to find our son’s missing soft toy, thru cctv inspection, etc. We couldn’t hide our gratitude & big relief when the missing toy was brought to our room. Bravo to staff like Anh whom will surely help Novotel to be different from others. 👍👍👍

Full points from me with regard to Novotel PQ's overall setup, facilities, activities, staff members and even the meals! We ate in one evening due to the heavy rain and we were pleasantly surprised at the high quality (and quantity) of the food! My wife and I could not finish our meal and we had to take away some of it. Also special mention to Nhi, our Guest Relations Officer, who was very helpful. She went the extra mile to making us comfortable and was ever-willing to see to our various needs. The little local gift that she got for us as we were just about to head to the airport was the cherry on top of the cake for us.

Hotel offered free airport pick up and transfer which is a plus mark. Filipino band is amazing. room is clean and cozy. breakfast was awesome as well, dont forget to use hotel private beach and pool, we strongly recommend Novotel for Phu Quoc Trip.

Had a wonderful stay in the Novotel and couldn’t ask for more. There is shuttle bus from the airport to the resort and vice versa. The check in was smooth and all the staff extremely friendly. There are 2 beautiful pools back of the lobby and front of the beach, the rain wouldn’t bother much. I would suggest you get bungalow rooms, there are garden view and private pool This is the best weekend ever and can’t wait to go back

First time staying in a Novotel hotel. The resort has beautiful landscape and nice beautiful beach with clear water. Pls don’t expect the beach to be super clean but it’s considered clean enough if one compare with other beaches around the island. Could see their staff making effort to clean the beach. The swimming pool next to beach has many missing tiles, exposing many sharp edges. Quite dirty as there are sand and green mold. While I was swimming at the pool near the lobby, one of the pool boys was scrubbing using a big brush in the pool water. Y can’t the cleaning be done when the pool is closed? All the dirt would be in the water although eventually it wld be filtered. But there are swimmers nearby. So unhygienic. My checking in was a breeze but I noticed a bit lack of a proper system. There were abt 4-5 counters for check in. If all are occupied, the rest would hang around waiting for their turn. Should assign a staff to go around to allocate numbers to the next waiting customer. Some customer would just cut queue. The morning breakfast doesn’t have a wide spread. After staying a few days, it’s the same old dishes and they are not tasty. Staff needs proper training for hygiene. We were still having our meal around 10am and staff were seen sweeping the floor here and there. Why can’t sweeping be done after the breakfast season has ended? They even came to my next table and behind where my friend was seated to sweep!! Housekeeping was rather bad. I was in the room when they came cleaning. They come in pairs and finish in less than 15mins. My room was the superior suite (bedroom with hall and additional toilet). Staff doesn’t do a good job mopping. They just simply move the mop around but doesn’t mop many parts of the room. The picture on top of the bed is about to fall off and might injure anyone.

We stayed in the hotel between 14 april to 26 april. Me and my friend usually don´t share rooms so we booked (as usual) 2 seperate rooms: 1 Deluxe Bungalow and 1 Superior room. As we are booth Gold members in Accor, we was given the opportunity to stay togheter in a huge 3 bedroom Villa with a private pool. And it was so amazing. Very spacious villa and a lovely pool. Everything was so perfect: From when we arrived to Phu Quoc airport: the guy in the Novotel desk outside the terminal put us in a taxi (free of charge insted of taking the hotel bus) to a flaweless check-in at the hotel/villa, and also the car transfer back to the airport when the holiday was over, The hotel and the villa area are huge and clean, and it has very good and friendly staff, several poolareas: 2 in the Villaarea and 2 in the resort. The food was very good as we ate there almost every day. We bought the all-inclusive package, and it was worth it. Me and my friend want to send a great "Thank You" to the best and most friendly staff we ever have met in a hotel: Le Tran Ngoc Tuyen! She was so great and was so helpful when we needed some assistance or just had some questions. She was alwys there for us! I can really recommend Novotel i Phu Quoc and we´ll be back!

We stayed in a four bedroom villa! Great villa for a group of 8 , very spacious... a home away from home but: The kitchen supposed to be fully equipped but wasn’t enough for 8 people. We asked the housekeeping for extra bowls and plates, they said they would charged a fees... It was rainy days, we asked if we could borrowed a deck of cards or some board games to play: not available.

Amazing Resort . I have travelled to Phu Quoc numerous time, Novotel Phu Quoc never fails to disappoint me. The whole staff were brilliant and always smiling. The fact that they are always helpful and recognized me from last year really make me feels special. It was like a home away from home. The room we had was brilliant added to this; the hotel amenities was fantastic. My family and I had a wonderful stay at the Novotel Phuc Quoc thanks to Krzys the manager and his team who took care of us. I think we’ve found our go to holidays destination. 😊

You can’t believe? But it really exists and I stayed! of course nothing happened. (very comfortable) —— anyway —— So beautiful resort. It’s enough quality to relax. Compared with Phuket's Novotel, this hotel is much bigger and more luxury.(I like Novotel, so I stay Novotel all over the world) I think this hotel is most biggest and luxury hotel of Novotel, so everything is more expensive compared with other hotels Unfortunately they don't have kids menu and kids room is small. (according to website they must have but.. ) but still it’s good deal. There are little local food, but you can enjoy outside restaurants near the hotel with affordable price.