4/10 Poor
Shanae Marie
Traveled with partner
Apr 21, 2026
Liked: Property conditions & facilities
Disliked: Cleanliness
The kitchen did not have spoons, the refrigerator was turned off which we didn’t discover until the next day after seeing that our food was room temperature the manager stated that the “previous guest must’ve turned it off”. Even if that were true, I would think ensuring all appliances are operational & in working condition prior to the arrival of the next guest would be a basic task. The bathroom was dirty, the door to building B was broken therefore it did not lock and when it was brought to the manager’s attention again his response left a lot to be desired as he did not seem too concerned & just asked if we wanted another room.
We booked a package through a travel site yet we were charged $200+ because the agent who checked us in had difficulty reconciling the booking site with their reservation system. The charges were ‘pending’ and were supposed to fall off yet they’re coming through one by one. The only saving grace is that the air conditioner worked, it’s close to everything and in a safe neighborhood. When I visit Scottsdale again I will NOT consider this hotel. I only picked it because it’s a hotel we’ve stayed in often in WA. I do not hold this visit against the Sonesta company as a whole but I will never stay in a Sonesta property in Arizona. I will be following up with customer service because we should not be accumulating $200+ in charges since the room was paid for.
Shanae Marie
Stayed 3 nights in Apr 2026
