Some of the staff is very helpful. The place needs renovation though.
Check in went smoothly. The grounds were beautiful with orange trees full of oranges and smells of orange blossoms. The courtyard was spectacular with red geraniums planted along all walkways and outside seating for their morning breakfast buffet. The BEST part was the valet, Otto Valdez, who went out of his way to be helpful, his attitude was very commendable, he knew the best places to eat, took us to the CVS for items we needed and referred us to the nearby deli, which was great! This facility was an absolute 10 for my friend, Jacquie and I.
The staff is excellent and the property is beautiful. The only problem is that it is located under a flight path and we could hear airplanes heading to the Phoenix airport all night.
The staff has always been polite, respectful and go above and beyond. The bathroom could be cleaned better, that is the only thing, I found hairs in the tub. Everything else was perfect.
It was amazing that the only restaurant was overly expensive for mediocre food. I found better food at dive bars within blocks from the place. Come on $15 for a breakfast that was runny eggs and burnt bacon. The muffins were dry. I could keep going.
The employees were excellent !!! The charges fot wifi and resort fee were too high.
Great Property, Great Time with so many places around to eat and shop.
The internet prices are falsely advertised at $129/night. The actual out of pocket expense was $170/night. Neatly 30% of the actual cost was lied about. Shame on your tactics!
Stayed for 3 nights while my place was selling, this stay was a nightmare. There was a huge group in the hotel who were drunk and banging doors, yelling and screaming in the hallway, and running back and forth like little children. The noise Friday and Saturday night was ridiculous and it’s disgusting this property let’s them run wild, affecting other guests stays. The final straw was the rude valet who called the room to tell me to come down to get Door Dash because he wasn’t letting the driver come to the return. Will never utilize a Destination property again.
What i didnt care for was i was on the 2nd floor with a balcony where people would smoke right by my window. Im not a smoker and didnt care for the smell.
I loved the location and this property had an incredibly friendly staff! I would certainly stay again! Pool was a bit too warm!
The room was spotless. The citrus smell that welcomes you when you walk into the lobby is incredible and inviting. Staff is always pleasant and helpful. Breakfast buffet is delicious. Courtyard is shaded and surrounded by flowers and trees. It’s always a relaxing and rejuvenating experience at the Tempe Mission Palms.
Excellent facilities and staff. Breakfast is not included.
Nice stay. We stayed few hours it was quiet and clean.
Very pretty grounds and pool area - puts you in a relaxed mood. Friendly staff and nice amenities. Spacious rooms.
What stood out the most was your breakfast. I really i loved it and didnt have to wait too long to get my room service.
Tempe Mission Palms Hotel places you next to Mill Avenue District and a short stroll from other popular sights like Arizona State University. This 3.5-star hotel has 303 guestrooms and offers conveniences like a restaurant, an outdoor pool, and free in-room WiFi.
This hotel is home to a restaurant and a bar/lounge. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café. For your convenience, a buffet breakfast is served for a fee each morning from 6:30 AM to 10 AM.
All 303 soundproofed rooms feature refrigerators, coffee makers, and free weekday newspapers. Guests can expect to find free WiFi and 37-inch LED TVs with cable channels and pay movies. Beds are dressed in premium bedding and bathrooms offer hair dryers and designer toiletries. Video-game consoles, laptop-compatible safes, and phones are other standard amenities.
Guests staying at Tempe Mission Palms Hotel enjoy an outdoor pool, a fitness center, and 2 spa tubs. Free valet and self parking are available—or if you're not driving, take the free airport shuttle during limited hours. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, securing valuables, and tours or tickets. Additional amenities include free WiFi in public areas, conference space, and a business center.
Some of the staff is very helpful. The place needs renovation though.
Check in went smoothly. The grounds were beautiful with orange trees full of oranges and smells of orange blossoms. The courtyard was spectacular with red geraniums planted along all walkways and outside seating for their morning breakfast buffet. The BEST part was the valet, Otto Valdez, who went out of his way to be helpful, his attitude was very commendable, he knew the best places to eat, took us to the CVS for items we needed and referred us to the nearby deli, which was great! This facility was an absolute 10 for my friend, Jacquie and I.
The staff is excellent and the property is beautiful. The only problem is that it is located under a flight path and we could hear airplanes heading to the Phoenix airport all night.
The staff has always been polite, respectful and go above and beyond. The bathroom could be cleaned better, that is the only thing, I found hairs in the tub. Everything else was perfect.
It was amazing that the only restaurant was overly expensive for mediocre food. I found better food at dive bars within blocks from the place. Come on $15 for a breakfast that was runny eggs and burnt bacon. The muffins were dry. I could keep going.
The employees were excellent !!! The charges fot wifi and resort fee were too high.
Dear Valued Guest, Thank you for choosing Tempe Mission Palms. We appreciate your business and look forward to seeing you again the next time you are in Tempe. I had a chance to review the survey that you recently completed. I would like to take this opportunity to apologize that the hospitality fee was not more prevalent when you made your reservation, and upon check-in. Our hospitality fee covers airport transportation,parking, high-speed wireless internet connection, in-room coffee and tea, USA Today newspaper, and other amenities, and is generally an industry standard for hotels. We are currently working on ways to better inform our future guests about this fee. I know this does not change your experience but I hope that you can feel confident that we heard your concern and are definitely doing something about it. I apologize again for the inconvenience, and thank you for taking the time to let me know about it. Without your guest feedback we cannot continue to improve our services. We look forward to your return to the area. Sincerely,
Great Property, Great Time with so many places around to eat and shop.
Dear Lance, Thank you for the 5 star rating, and for recently staying with us at Tempe Mission Palms! We value each guest, as we know that you have a choice when deciding where to stay while here in Tempe, on business or pleasure. We are glad that you had the opportunity to venture out and see the wonderful downtown Tempe area! We appreciate you for taking some time to provide us with feedback about your stay and look forward to your next visit. Warm regards, Eric Sather General Manager
The internet prices are falsely advertised at $129/night. The actual out of pocket expense was $170/night. Neatly 30% of the actual cost was lied about. Shame on your tactics!
Dear Valued Guest, Thank you for choosing Tempe Mission Palms and for the 5 star rating! We appreciate your business and look forward to seeing you again the next time you are in Tempe. I had a chance to review the survey that you recently completed. I was concerned to hear about your experience with our housekeeping department. I would like to take this opportunity to apologize for the bathroom not being cleaned up to expectation, as it is not typical of our hotel. We have discussed these issues with our executive housekeeper. Please be assured that she will be re-training our housekeeping staff on “attention to detail,” and “guest room cleanliness standards.” I know that does not change your experience but I hope that you can feel confident that we heard your concern and are definitely doing something about it. I apologize again for the challenges you encountered, and thank you for taking the time to let me know about it. Without your guest feedback we cannot continue to improve our services. We look forward to your return to the area. Sincerely, Eric Sather General Manager