The property its self was fine but the way I was treated by the staff was unexpected from such a respected chain. I rented a obe bedroom suite for my husband for father's day so we could have a break, the room wasn't cheap we got there and the ac wasn't worked in the living room only the unit in the room i figured it 2ss either the batteries or needed time to kick on the maintenance came up to look at it and didnt know what the problem was so he offered us a fan ... At that point I was blown away .. you don't rent a suite to use a fan!! Said the next shift would be up to fix and that never happened we stayed the entire weekend with no ac
I didn’t like that the sofa looked dirty and scratched by someone pet.
The property was nice. The pool was small, but nice also.
Room was a bit too small for several days stay. But the room was clean with really friendly staff.
The property states that it is a non smoking property but our room had an overpowering cigarette smell. The carpets in the stairwell were very dirty and look like they have not been vacuumed in a very long time. Our room had a dirty rag on the counter and a brush and garbage under the couch when we got there. We booked for 4 people for 5 nights but only had 1 roll of toilet paper and 4 towels in the room. Had to go back to the front desk for more a couple of times. There were no linens in the room for the pull out bed. We had to go get these from the front desk as well. The toilet paper holder in the bathroom is almost directly next to the toilet so that unless you are a very small person, the toilet paper is resting against your leg. The gym and breakfast are unavailable right now due to COVID which is a little understandable but we have stayed at another place in Scottsdale that has adapted to still be able to provide these amenities during COVID.
Convenience to stores, medical center and restaurants
Clean quiet, and the bed was very comfortable . Staff was very helpful
I love this place. Always clean,spacious,kind,awesome breakfast!!!!
Small rooms but clean - very little furniture and cramped work table. Biggest complaint is the size of the room they serve the free breakfast - really cramped! Pool area is very small and un-attractive. Certainly a good value for the money but not luxury in any way.
From beginning to end the staff was great. I will stay again.
This review is for a 2bd 1ba suite. The suite, a little like a small apartment, was clean and comfortable, but a little 'tired'. The bathroom was small but adequate, with a decent showerhead. The towels were about as thin as I've ever seen. There's a small, but full kitchen that is just adequately equipped. Across Shea is a large Fry's grocery store, which is useful. Don't expect a big lobby; the office is just a small room with a desk and very friendly clerk.
This was a quick weekend family trip to a place we've never been. The hotel was wonderful, quick, friendly, clean and we loved the full kitchen. When we ordered extra pillows, they arrived quickly. Though it was only one night, it was perfect.
Very friendly staff, very clean room but could hear everything that went on in the hallways. Internet LAN connection was very slow and difficult to make connection.
Great stay
Great dining, shopping and entertainment within minutes. The weather is unbeatable!!!!
Very clean and quiet hotel. Service was very good. Staff friendly.
The staff was great! Rooms were OK, could be a bit cleaner and it was noisy, thin walls.
The hotel staff for our check in and out were all that we could ask for. The room was clean and free from smell. We were very comfortable and enjoyed our stay.
Located in Central Scottsdale within 2 miles (3 km) of Mountain View Park, Sonesta Simply Suites Phoenix Scottsdale is within a few miles (5 km) of Starfire Golf Club at Scottsdale Country Club. This 130-room hotel welcomes guests with conveniences like an outdoor pool, a 24-hour gym, and free in-room WiFi.
Guests can expect free WiFi and TVs with cable channels. Beds are dressed in premium bedding and down comforters, and bathrooms offer hair dryers and free toiletries. Kitchens, sitting areas, and refrigerators are other standard amenities. Weekly housekeeping is available.
Guests staying at Sonesta Simply Suites Phoenix Scottsdale enjoy an outdoor pool, a 24-hour gym, and free WiFi in public areas. If you drive, self parking is USD 5 per night, and there's also a free area shuttle. The 24-hour front desk has staff always at the ready. Additional amenities include coffee/tea in a common area, a computer station, and laundry facilities.
The property its self was fine but the way I was treated by the staff was unexpected from such a respected chain. I rented a obe bedroom suite for my husband for father's day so we could have a break, the room wasn't cheap we got there and the ac wasn't worked in the living room only the unit in the room i figured it 2ss either the batteries or needed time to kick on the maintenance came up to look at it and didnt know what the problem was so he offered us a fan ... At that point I was blown away .. you don't rent a suite to use a fan!! Said the next shift would be up to fix and that never happened we stayed the entire weekend with no ac
I didn’t like that the sofa looked dirty and scratched by someone pet.
Thank you for your review. This has been passed along to the appropriate team member. Hopefully we will receive new sofas soon. Thank you
The property was nice. The pool was small, but nice also.
Thank you for your feedback.
Room was a bit too small for several days stay. But the room was clean with really friendly staff.
Thank you
The property states that it is a non smoking property but our room had an overpowering cigarette smell. The carpets in the stairwell were very dirty and look like they have not been vacuumed in a very long time. Our room had a dirty rag on the counter and a brush and garbage under the couch when we got there. We booked for 4 people for 5 nights but only had 1 roll of toilet paper and 4 towels in the room. Had to go back to the front desk for more a couple of times. There were no linens in the room for the pull out bed. We had to go get these from the front desk as well. The toilet paper holder in the bathroom is almost directly next to the toilet so that unless you are a very small person, the toilet paper is resting against your leg. The gym and breakfast are unavailable right now due to COVID which is a little understandable but we have stayed at another place in Scottsdale that has adapted to still be able to provide these amenities during COVID.
Thank you for your feedback. We will address these concerns immediately.
Convenience to stores, medical center and restaurants
Clean quiet, and the bed was very comfortable . Staff was very helpful
I love this place. Always clean,spacious,kind,awesome breakfast!!!!
Small rooms but clean - very little furniture and cramped work table. Biggest complaint is the size of the room they serve the free breakfast - really cramped! Pool area is very small and un-attractive. Certainly a good value for the money but not luxury in any way.
Hello, Thank you for your feedback. Were sorry to hear about the inconvenience during your stay. The front desk was not informed until the day before you left abut the AC otherwise we would have moved your room immediately. Never would we have any guest stay in a room without air conditioning. With that, we have already reached out to address your concerns. Thank you