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Renaissance Phoenix Glendale Hotel & Spa

4.0 out of 5.0

Recent guest reviews

Awesome - nice room - I will be back and I will tell friends

Very disappointed in the customer service I received after leaving the hotel. We called to ask if we could ask them to check their list and found. We were told they were to busy to check and I would have to leave a voicemail. Which we did and never received a phone call back. My son lost his wallet he received for Christmas that can’t be replaced as it was from his grandmother. For the staff to act like this when informed of what we were looking for I’m rather embarrassed for them

Fiesta Bowl week. Everything was great except for the towels that felt like sandpaper.

Booked a king suite (606) and hockey tickets as a Christmas present. Hotel is very close to the arena, and it was easy and convenient to walk there and back. The suite itself was next to the elevators, and the noise from the elevators was loud and constant-all night long. The loud screeching noise from the upstairs plumbing was even louder than the elevators, and impossible to sleep through. The front desk staff were courteous about the noise, but said they could not adjust the room cost because it had been booked through orbitz. Overall this ranks in the top five worst hotels I’ve stayed at.

Was really pleased with the hotel location, cleanliness and amenities.

Room service is always excellent. Spa services are excellent but a little pricey comparably.

very nice overall stay, convenient to stadium. watch out for car service recommended by front desk staff. Very misleading. not a car service at all but a work type van, rough ride, not nice at all and very expensive. Front desk staff said cost would be split among all passengers but it was per couple and overpriced. Get Uber instead.

Nice stay. Close to Hockey Game. Only negative is we were charged $15.00 for Parking and then saw a sign advertising Parking for $10.00 about 15 minutes later. Breakfast Buffet was excellent. I

Best location for a Cards game, restaurants/bars and shopping

We choose this hotel because of its proximity to the Gila River Arena where the Minnesota Wild were going to be playing the Arizona Coyotes hockey team. It was clean, had friendly staff, a nice pool area and options for eating and drinking on site and nearby in Westgate. The prices were reasonable. We stayed at this hotel as a family of four with my wife and I as well as our 10 and 12-year old daughters. The bathroom counter and sink area was a little small but that might only be because of the three females in my room! Our family would recommend this hotel.

From the moment I entered the hotel lobby, I immediately relaxed. The place really smelled wonderful-- like I was entering a first class spa. The staff was on the spot, the room was beautiful, and I loved the bathroom items-- my favorite brand! Not only were the bed and pillows super comfortable, but the place was really quiet and I had no trouble sleeping. I was shocked that a live person actually called me for my wake up call! I actually kind of loved that. In addition, the location was outstanding, with loads of shops and restaurants in easy walking distance. You simply couldn't drive and get a better parking spot. Will absolutely return to this hotel!

Everything was great. Except one thing. We had bad experience with one staff at the front desk. Very bad attitude the lady at the front.

Great hotel to stay on the west side of town and enjoy spring training. The hotel was very nice, clean, and comfortable. A little high in price but the convienance made it worth it. West gate is a bit of a let-down as a party area but dinner at Yardhouse was fantastic.

Live in South Carolina and stopped in Phoenix on my way back from Maui, to watch my favorite lifetime team. AZ Cardinals. Arrived about 8:30 AM and was able to get a room. Walk to the stadium was only about 5 minutes. Room and view of the stadium was awesome. Breakfast buffet was great and for a 4 star hotel, priced reasonably.($16). Will return next year for a game.

This hotel was first class all the way. Very nice rooms and facilities.

Great views, comfortable bed ,good coffee and food.

very nice place for the money. location was perfect for the game, and shopping. i will def be staying there any time we go for another football game.

We wanted to stay somewhere close to the Cardinals Stadium, and this one is the closest one. We were able to walk to the stadium and later went to the bars in the area and walked to the room. It's great to be able to not have to worry about driving, or look for parking. In turn, the rooms are great, and the bar staff are very friendly and fun. They had a dj playing in the lobby when we were checking in and they were providing free tacos to the guests as they arrived. It was a very inviting and warm welcome to accompany the fame that night. The front desk staff could be a little more friendly. Or maybe just the lady that we got? But over all we would stay here again. The bed was fabulous!

it was very clean and friendly staff could of used more ammenities when you have three people they give enough for one. did not like we had to pay ten dollars for parking did not expect that and felt stuck

Love to stay here after a show, it's right by the venue and all the bars and restaurants. Plus the parking alone is worth it, it,s right by the arena Staff is friendly, the rooms are nice. The only thing I miss is late night room service, which would be great for after going out. All said, I really enjoy staying here.

9495 W Coyotes Blvd Glendale AZ

Hotel highlights

  • Walking distance to Gila River Arena and University of Phoenix Stadium
  • Onsite dining
  • Spa
  • Outdoor pool and indoor pool

Renaissance Phoenix Glendale Hotel & Spa places you next to Gila River Arena and within a 10-minute stroll of other popular attractions like University of Phoenix Stadium. This 320-room, 4-star hotel welcomes guests with a restaurant, a full-service spa, and an outdoor pool. Also close to this Glendale hotel are Westgate Entertainment District and Desert Diamond Casino - West Valley.


Dining

This hotel is home to a restaurant and a bar/lounge. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café. Start your day off with buffet breakfast, available for a fee.


Rooms

The 320 rooms are air-conditioned and have an array of amenities, including iPod docks, microwaves, and refrigerators. Smart TVs come with satellite channels and Netflix, and guests can stay connected with WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries. Other amenities include coffee makers, free newspapers, and free local calls.


Property features

Renaissance Phoenix Glendale Hotel & Spa features a full-service spa, an indoor pool, and an outdoor pool. Parking is USD 15 per day (USD 15 per day for valet parking)—but if you prefer not to drive, catch a ride in the airport shuttle (available on request) for USD 20.00 per vehicle one way. The 24-hour front desk has staff standing by to help secure valuables, and answer any questions about the accommodations. Other amenities at this spa hotel include a fitness center, a spa tub, and a sauna.

Guest reviews for Renaissance Phoenix Glendale Hotel & Spa

Everyone (8) Couples (17) Business (2) Family (7) Friends (9)
5
Everyone

Awesome - nice room - I will be back and I will tell friends

By on Apr 16, 2018

Review comment responded on Apr 16, 2018

We appreciate the ranking and can't wait until you come back! Safe Travels!

2

staff after stay

Everyone

Very disappointed in the customer service I received after leaving the hotel. We called to ask if we could ask them to check their list and found. We were told they were to busy to check and I would have to leave a voicemail. Which we did and never received a phone call back. My son lost his wallet he received for Christmas that can’t be replaced as it was from his grandmother. For the staff to act like this when informed of what we were looking for I’m rather embarrassed for them

By , from glendale on Jan 6, 2018

Review comment responded on Jan 10, 2018

Thank you for the feedback on your most recent stay. I have forwarded your message to our staff in hopes that we can recover your sons wallet. We will be sure to contact you if anything comes up... Safe Travels!

5

fiesta bowl weekend

Everyone

Fiesta Bowl week. Everything was great except for the towels that felt like sandpaper.

By , from PA on Jan 3, 2018

Review comment responded on Jan 3, 2018

Bill, Thanks for the feedback on your stay. We will share your comments with our team to see how we can improve the towel situation at the hotel. Safe Travels!

2

too noisy to sleep.

Everyone

Booked a king suite (606) and hockey tickets as a Christmas present. Hotel is very close to the arena, and it was easy and convenient to walk there and back. The suite itself was next to the elevators, and the noise from the elevators was loud and constant-all night long. The loud screeching noise from the upstairs plumbing was even louder than the elevators, and impossible to sleep through. The front desk staff were courteous about the noise, but said they could not adjust the room cost because it had been booked through orbitz. Overall this ranks in the top five worst hotels I’ve stayed at.

By on Dec 25, 2017

Review comment responded on Jan 2, 2018

We do apologize for the challenges you had with the noise from the elevator. We will share this with our staff and hope that you will give us another chance and stay with us again... Safe Travels

5

really convenient to gila river arena & westgate

Everyone

Was really pleased with the hotel location, cleanliness and amenities.

By , from Vancouver WA on Dec 18, 2017

Review comment responded on Jan 2, 2018

Emmy, Thanks for the great feedback. We hope to see you again soon... Safe Travels!

5
Everyone

Room service is always excellent. Spa services are excellent but a little pricey comparably.

By on Jul 2, 2017

Review comment responded on Jul 20, 2017

Thank you for the feedback. We hope you will come back and see us again! Safe Travels!

4

stadium hotel

Everyone

very nice overall stay, convenient to stadium. watch out for car service recommended by front desk staff. Very misleading. not a car service at all but a work type van, rough ride, not nice at all and very expensive. Front desk staff said cost would be split among all passengers but it was per couple and overpriced. Get Uber instead.

By on Apr 5, 2017

Review comment responded on Apr 9, 2017

Lib Thank you for your feedback. We will be sharing with our staff to improve our services to the guests. We hope that you will stay with us again... Safe Travels!

4
Everyone

Nice stay. Close to Hockey Game. Only negative is we were charged $15.00 for Parking and then saw a sign advertising Parking for $10.00 about 15 minutes later. Breakfast Buffet was excellent. I

By , from Phoenix AZ on Nov 22, 2016

Review comment responded on Dec 7, 2016

Thank you for your review on the hotel. I will share your information with our hotel as this only makes us better to serve you the customer. We hope that you will stay with us again. Safe Travels!

5

cardinals football

Couples

Best location for a Cards game, restaurants/bars and shopping

By on Dec 1, 2015

5

go wild in glendale!

Families

We choose this hotel because of its proximity to the Gila River Arena where the Minnesota Wild were going to be playing the Arizona Coyotes hockey team. It was clean, had friendly staff, a nice pool area and options for eating and drinking on site and nearby in Westgate. The prices were reasonable. We stayed at this hotel as a family of four with my wife and I as well as our 10 and 12-year old daughters. The bathroom counter and sink area was a little small but that might only be because of the three females in my room! Our family would recommend this hotel.

By on Oct 18, 2015