Friendly and good service! My only complaint is as the room was chilly and couldn’t control the temperature!
Great stay
Disliked by party of 12. Was not satisfied
Wish there was a small outdoor garden for sitting since there was no patio
Perfect location and friendly staff. Hyatt always has the most helpful employee. Thanks Kelley for all the restaurant recommendations and Karen for early morning attention to all of us getting our breakfast.
One elevator broken entire stay. No maid service at all for 3 nights. Trash piled up in my room. Enougjh of using Covid to not provide maid service. Its BS.
Compliments to all front desk staff. All smiles, super helpful and courteous. Special thanks to Charlie. Very professional. 👍 Morale at this Hyatt property is high and everyone is doing their best at this Hyatt. Thanks everyone. Good job.
The management upon check in was very rude and condescending. My complaint around lack of parking was met very unprofessionally. Will not book again at this location.
The Grand King rm was very spacious. I did not like how dark it was ,esp the walls
Very good value. Will definitely stay here again the next time we visit Scottsdale. Great location for walking, spacious and clean rooms.
Located in South Scottsdale, Hyatt Place Scottsdale/Old Town is adjacent to Old Town and within a mile (2 km) of other popular sights like Scottsdale Fashion Square. This 126-room, 3-star hotel welcomes guests with conveniences like an outdoor pool, a 24-hour gym, and free in-room WiFi.
Start your day off right with a free continental breakfast, served each morning from 6:30 AM to 9:30 AM. Explore the hotel and meet new friends over drinks at the bar/lounge, or enjoy a bite to eat at the onsite restaurant. You can get a quick energy boost at the coffee shop/café.
The 126 accommodations feature sitting areas. 42-inch plasma TVs come with satellite channels and pay movies, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and designer toiletries, and pillowtop beds with premium bedding ensure a restful night. MP3 docks, sofa beds, and refrigerators are also standard.
Guests staying at Hyatt Place Scottsdale/Old Town enjoy an outdoor pool, a 24-hour gym, and free WiFi in public areas. Self parking is available for USD 7.00 per night. The 24-hour front desk has multilingual staff ready to assist with luggage storage, tours or tickets, and dry cleaning/laundry. Additional amenities include conference space, a 24-hour business center, and a computer station.
Friendly and good service! My only complaint is as the room was chilly and couldn’t control the temperature!
Great stay
Thanks, Alan! It's outstanding your time at Hyatt Place was fantastic. We can't wait until your next visit!
Disliked by party of 12. Was not satisfied
We appreciate your feedback. Your experience is not on par with the level of service we're accustomed to sharing with our guests. We do hope for the chance to share a more positive experience with you soon.
Thank you for the amazing rating! We are very pleased to hear about the excellent stay we were able to share with you! It is always our highest priority to provide a satisfying experience for all of our guests. We hope you plan on staying at Hyatt Place Scottsdale/Old Town soon! Thanks again and have a fantastic day!
Thank you for the perfect rating! We are very pleased to hear that you had a wonderful stay at Hyatt Place Scottsdale/Old Town. Providing satisfying and comfortable stays is always what we strive for. We'd love to have you back again soon! Thanks again! Have a great day!
Wish there was a small outdoor garden for sitting since there was no patio
We appreciate the feedback. We're happy you had a pleasant stay with us despite our services not exceeding your expectations. We'll address your concerns with the appropriate members of our team moving forward. We do hope to host you again soon for a more positive experience.
We appreciate you taking the time to share your feedback. We regret that your experience with us was anything less than ideal. We look forward to sharing a more enjoyable experience with you soon.
Perfect location and friendly staff. Hyatt always has the most helpful employee. Thanks Kelley for all the restaurant recommendations and Karen for early morning attention to all of us getting our breakfast.
Thank you for leaving us this fabulous review! We're so glad you had such an enjoyable time with us at Hyatt Place Scottsdale/Old Town! We care deeply about the comfort and satisfaction of our guests so it's wonderful you appreciated our central location. We love seeing our guests take advantage of our proximity to so many excellent attractions. We look forward to hosting you again for yet another unforgettable stay! Have an amazing day!
One elevator broken entire stay. No maid service at all for 3 nights. Trash piled up in my room. Enougjh of using Covid to not provide maid service. Its BS.
We appreciate the feedback. We're disappointed that your stay with us was less than ideal. It's unfortunate you've noticed a decline in the quality of our accommodations. We care about the comfort of our guests so we'll address your concerns with our team moving forward. We hope for the opportunity to host you again soon for a more positive experience.
Compliments to all front desk staff. All smiles, super helpful and courteous. Special thanks to Charlie. Very professional. 👍 Morale at this Hyatt property is high and everyone is doing their best at this Hyatt. Thanks everyone. Good job.
Thank you for sharing this wonderful review with us, Robert! We're thrilled to hear you had such an enjoyable experience at Hyatt Place Scottsdale/Old Town! We also appreciate your kind words regarding our team. We're pleased to know that you felt valued by each member of our top-notch team. We strive to provide our guests with the warmest hospitality and most efficient service, so this is fabulous to hear! Your praise is not only rewarding, but also encouraging. We'd love to share yet another unforgettable visit with you someday! Have a great day!
Thank you for the 4/5 rating, Cynthia! We're happy you had a pleasant stay with us and appreciated our team's friendly service. It's unfortunate you had such challenges with our temperature system. We're disappointed we couldn't accommodate your needs and fix the problem. We hold ourselves to a higher standard. We'll address your concern with our team moving forward. We strive for excellence so we look forward to sharing an even better experience with you soon! Have a lovely day.