Room was dirty, animal food from a previous guest was still in the bathroom, hair was in the tub. The lounge chair in the room had not been cleaned as a layer of dust on the chair was visible. If you wanted clean towels you had to take them to the front desk they would count them and then you get new ones. If you needed anything for the room like a blow dryer or eating utensils you had to call. Nothing was already supplied in the room.
We checked in later in the evening and the gentleman at the front was on the phone upset with whomever he was speaking to. He hung up and asked me for my info, once that was provided he made a comment about how he hated the hotel.com site because they were already over booked for the night. I wasn't sure what that meant, because that wasn't the site I used to book the room, but finished check-in and went about my night. The rooms are furnished with a refrigerator, stove top and microwave. Very dated and the hotel itself has an old, dim, scary movie feel. Given we just needed it the room to sleep 8 hours it wasn't a huge deal, but I wouldn't choose to stay there in the future.
Well first of all I booked the night before then I talked to employee the morning of check in and confirmed I was go to continue my stay and would be in later then someone came to room saying that they didn't know if anyone was in the room and accused use of smoking in the room
We waited in the front to check in with the door locked for 20 minutes. The elevator was also broken and we were on the 3rd floor
Elevator was out of service for the entire stay. Terrible smell in the hallways. TV picture was misaligned to the point thst it was almost unwatchable. Minimal TV channel list. Minimal breakfast offered.
This hotel may not be the fanciest but it served its purpose to keep us comfortable while waiting to get into our house. We appreciated having the kitchen so we didn’t have to eat out every meal.
Our room had a plastic bag covering the smoke detector and smelled like smoke. We asked to be moved and the staff readily gave us another room. Elevator smelled of cigarette smoke too. Won’t be staying here again.
Hotel is clean, associates are helpful. I can recommend for the price.
I liked that it was convenient and clean. The staff was friendly and courteous. Please let me know if there are anymore deals on this app
Worst hotel I have ever stayed. They advertised breakfast - turned out to be a joke. All they had was honey bars and crap coffee They advertised free internet - scammed there too Got charged - all in all - horrible and dirty hotel
Hotel smelled awful and was grimy. Increased my room rate when we added a 3rd persi
morning I went to get breakfast around 8:30 variety of oatmeal was the only thing display and coffe ...i picked 4 of the little oatmeal packages ....the lady behind the counter shout at me "there is 2 packages limit per person " really??????? Free continental breakfast is on the website...most of my stays continental breakfast consisted of juices, milk,cereal, donuts,fruits some had waffles, toast even boiled eggs. The continental breakfast should be change to " Two 1.51oz oatmeal packages and coffee" on the website and at the hotel to display a sign " limit 2" ( just in case somebody didn't read the fine prints).... was embarrassing in front of 3 other guests presents in the lobby Like in this case some stuff need to learn some professional matters....other then this bump this morning my stay so far was pretty gooood
I would never stay there again. Had to ask for every thing, exchange every thing your self, the elevator was so slow and old. Very disappointed in this Extended Stay ....
Extended Stay America Phoenix - Peoria places you within a leisurely stroll of Arrowhead Towne Center and Arizona Broadway Theatre. This 101-room hotel welcomes guests with in-room amenities like kitchens, refrigerators, and microwaves.
The 101 rooms feature kitchens with refrigerators, microwaves, and stovetops. Guests can expect free WiFi and 32-inch flat-screen TVs with cable channels. Coffee makers, safes, and phones are also standard. Housekeeping is available on request.
Guests of Extended Stay America Phoenix - Peoria enjoy free WiFi in public areas, coffee in a common area, and laundry facilities. You can put free parking to good use if you drive. The 24-hour front desk has staff standing by to help with luggage storage and securing valuables.
Room was dirty, animal food from a previous guest was still in the bathroom, hair was in the tub. The lounge chair in the room had not been cleaned as a layer of dust on the chair was visible. If you wanted clean towels you had to take them to the front desk they would count them and then you get new ones. If you needed anything for the room like a blow dryer or eating utensils you had to call. Nothing was already supplied in the room.
Carrie, thank you for being our guest. We are sorry for the cleanliness issues you encountered. The condition you describe in your room is unacceptable, and we are working with our housekeeping staff to make sure all procedures are being followed so this does not repeat. We also regret the inconvenience caused due to the in-room amenities and kitchenware policy. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
We checked in later in the evening and the gentleman at the front was on the phone upset with whomever he was speaking to. He hung up and asked me for my info, once that was provided he made a comment about how he hated the hotel.com site because they were already over booked for the night. I wasn't sure what that meant, because that wasn't the site I used to book the room, but finished check-in and went about my night. The rooms are furnished with a refrigerator, stove top and microwave. Very dated and the hotel itself has an old, dim, scary movie feel. Given we just needed it the room to sleep 8 hours it wasn't a huge deal, but I wouldn't choose to stay there in the future.
We are sorry for the problem you encountered at the time of check-in. We are also sorry your suite fell short of expectations. We have taken note of your comments as we are always looking for ways to improve our future guest experience. Thank you for sharing your review. We hope to have a chance to provide you with the stay you deserve on your next visit to the area. Sincerely, Hotel Management
Well first of all I booked the night before then I talked to employee the morning of check in and confirmed I was go to continue my stay and would be in later then someone came to room saying that they didn't know if anyone was in the room and accused use of smoking in the room
We are sorry for the confusion regarding your reservation and apologize for the unpleasant experience you had with our front desk staff. We are reviewing this incident with our front desk team to ensure this is not repeated going forward. We hope you will consider giving us the opportunity to make it up to you on a future visit to our area. Sincerely, Hotel Management
We waited in the front to check in with the door locked for 20 minutes. The elevator was also broken and we were on the 3rd floor
Thank you for your review. We are sorry you were disappointed with your visit due to your front desk experience. We truly take pride in our guest service, and the feedback we receive, good or bad, helps us to improve our services going forward. Also, your concerns regarding the elevator will be shared with our maintenance team for review and action. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Elevator was out of service for the entire stay. Terrible smell in the hallways. TV picture was misaligned to the point thst it was almost unwatchable. Minimal TV channel list. Minimal breakfast offered.
Thank you for taking the time to evaluate our hotel. We regret your disappointment with the television channels and breakfast offerings. We will share your valuable comments regarding our grab-and-go breakfast with our Brand Leaders. Please accept our apologies for the elevator not working and the inconvenience this caused you. We certainly understand how frustrating it can be when maintenance issues arise. Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
This hotel may not be the fanciest but it served its purpose to keep us comfortable while waiting to get into our house. We appreciated having the kitchen so we didn’t have to eat out every meal.
Thank you for choosing to stay at Extended Stay America. We are glad to know you liked our well-equipped kitchen and had a pleasant visit. We appreciate your business and look forward to your next visit. Sincerely, Hotel Management
We are disappointed to learn that we did not meet your expectations. Please accept our apologies for failing to provide you with the stay you deserve. We hope you will consider returning so we can show you the hospitality for which we are known. Sincerely, Hotel Management