Super friendly staff, they were really nice! Great location and close to a lot of shops and restaurants. My only complaint is that I wish the area was monitored better at night. I couldn’t leave my room by the time it got dark because I was constantly getting approached and followed by homeless people, creepy men, and people sleeping in the parking lot. Lots of needles and trash I saw left behind as well.
Bed bugs and roachs the staff will not clean ur room while you stay
Quality not the greatest. Room was smelly. TV was not working. Mirror was hidden by TV.
There was clumps of hair on the shower wall. And I got told the only reason we were allowed to stay one night is because of the third party app purchase.
The room was clean. The fan in the bathroom didn't work, but overall it was a great stay. Staff was very friendly and helpful.
Loved the kitchenette and the separation of living area and bedroom.
Hotel was over sold, and would not help us. Spend 2 hours on the phone to try to get another hotel
We walked in the door to our room and it stunk. The a/c did help but the odor was terrible. The room is VERY dated and quite delapidated. The only high spot was the HC shower which was quite accessible but the floor was dirty.
I only liked the location dirty floors trash smelled bad outside room!
Location was great, room was very clean. Staff is very nice and helpful. Newly renovated property. The bed was very hard for my liking. I would have liked dish ware some basic kitchen stuff. But overall, I would stay again.
Place was nice customer service suck..had to wait over 2 hour to get a room n had a wedding to get ready for near by...
Very loud road noise. No ice machine. Decent area.
Fairly nice property located in a great location. The staff was very nice. Check-in process very slow and needs Improvement. I had to wait 15 minutes with only one person ahead of me. And I walked in in the middle of their process. No ice machines. No ice trays.
You could see out around the door. Poor door seal. The floor had dirt around the edges. The bathtub was rusting and had paint peeling from the inside. It did serve it's purpose of a quick overnight stay.
Nice hotel but the bathroom needs work.the shower had rust and leaked.I stayed there for a business trip.
We were approached in the parking lot before we even got out of the car by people staying in the hotel and harassed for money. People were drinking in the doorways and skateboarding in the parking lot. The smell of weed was overwhelming. We left with out checking in and went to a different hotel.
This is the first place I have stayed where I had to provide my own house keeping because there was no staff available to provide house keeping for my family and I! The doors to rooms did not shut properly so bugs kept crawling in through the door! Worst stay ever... never going back!
Located in Dobson Ranch within a mile (2 km) of Mesa Community College, Extended Stay America - Phoenix - Mesa - West is within a few miles (5 km) of Golfland Sunsplash. This 264-room hotel has in-room conveniences like kitchens, refrigerators, and microwaves.
The 264 air-conditioned rooms feature kitchens with refrigerators, microwaves, and stovetops. Guests can expect free WiFi and 32-inch flat-screen TVs with cable channels. Coffee makers, phones, and ironing boards are other standard amenities. Housekeeping is available on request.
Renovated in 2016, Extended Stay America - Phoenix - Mesa - West offers free WiFi in public areas, coffee in a common area, and laundry facilities. If you plan to drive, free parking is available. The 24-hour front desk has staff always at the ready. Additional amenities include a picnic area and barbecue grills.
Super friendly staff, they were really nice! Great location and close to a lot of shops and restaurants. My only complaint is that I wish the area was monitored better at night. I couldn’t leave my room by the time it got dark because I was constantly getting approached and followed by homeless people, creepy men, and people sleeping in the parking lot. Lots of needles and trash I saw left behind as well.
Bed bugs and roachs the staff will not clean ur room while you stay
Thank you for choosing to stay with us and sharing your concern. We are disappointed to read your feedback and apologize for the problem outlined in your review. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our rooms, but the room you occupied will be professionally inspected and treated as a precaution. As your review is anonymous, we would appreciate additional information to identify the room you occupied to professionally inspect and treat as a precaution. We hope you will reconsider giving us another chance to prove we are up to the task of delivering excellent accommodations. Sincerely, Hotel Management
Quality not the greatest. Room was smelly. TV was not working. Mirror was hidden by TV.
Thank you for your review. We apologize your suite did not provide the comforts you desired and for not living up to our commitment to clean, fresh, well-maintained accommodations during your visit. We will share your concerns with the housekeeping and maintenance teams for review and action. We are sorry for the inconvenience and hope you will return so we can make it up to you. Sincerely, Hotel Management
There was clumps of hair on the shower wall. And I got told the only reason we were allowed to stay one night is because of the third party app purchase.
David, thank you for choosing our hotel for an overnight stay. We apologize for the cleanliness issues you encountered in your room. We have shared your feedback with our housekeeping team to be more diligent going forward. We also regret the discourteous behavior of our associates. Rest assured we are following up on your concerns to ensure we are well poised to serve you better during your visit. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management
The room was clean. The fan in the bathroom didn't work, but overall it was a great stay. Staff was very friendly and helpful.
Thank you for your review of Extended Stay America. We are glad you appreciated our well-kept accommodations and friendly service. We have shared your comment about the bathroom fan with our maintenance team to make sure it is fixed. We enjoyed having you as our guest and hope to have the opportunity to welcome you back on a future visit. Sincerely, Hotel Management
Loved the kitchenette and the separation of living area and bedroom.
Danyale, thank you for choosing Extended Stay America. We are happy you enjoyed your stay at our hotel. We are also glad you liked your comfortable room, along with the fully equipped kitchenette in your room. It was our pleasure to serve you, and we hope to have you back with us again in the future. Sincerely, Hotel Management
Hotel was over sold, and would not help us. Spend 2 hours on the phone to try to get another hotel
We appreciate you taking the time to provide feedback, and we are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will provide us another opportunity to make it up to you in the future. Sincerely, Hotel Management
We walked in the door to our room and it stunk. The a/c did help but the odor was terrible. The room is VERY dated and quite delapidated. The only high spot was the HC shower which was quite accessible but the floor was dirty.
Thank you for your review. We apologize for the odor and the cleanliness issues you encountered in your room. We take these concerns seriously and place great emphasis on maintaining a clean and healthy environment for all of our guests. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
Thank you for taking the time to give us your feedback on your recent stay at our hotel. We are glad you liked our friendly staff and our location close to a variety of shopping and restaurants. However, we are sorry for the inconvenience you had with other people on the property. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management