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Best Western Plus Surprise-Phoenix NW

3.5 star property
Hotel with free breakfast, near Surprise Stadium
VIP Access

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Photo gallery for Best Western Plus Surprise-Phoenix NW

Outdoor pool
Premium bedding, pillowtop beds, desk, laptop workspace
Fitness facility
Meeting facility
Lobby

Reviews

8.6 out of 10
Excellent

Popular amenities

  • 24/7 front desk

Explore the area

View in a map
13337 W Grand Avenue, Surprise, AZ, 85374
  • Place, Surprise Stadium
    ‪4 min drive‬
  • Place, Peoria Sports Complex
    ‪12 min drive‬
  • Place, Luke Air Force Base
    ‪13 min drive‬
  • Airport, Phoenix, AZ (PHX-Sky Harbor Intl.)
    ‪40 min drive‬
VIP Access
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  • Expect exceptional service
  • Extra savings and perks for Rewards members
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Room options

View all photos for Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave | Premium bedding, pillowtop beds, desk, laptop workspace

Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave

9.2 out of 10
Wonderful
(7 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | Premium bedding, pillowtop beds, desk, laptop workspace

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

9.6 out of 10
Exceptional
(31 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Queen Bed, Accessible, Bathtub (with Sofabed)

Suite, 1 Queen Bed, Accessible, Bathtub (with Sofabed) | Premium bedding, pillowtop beds, desk, laptop workspace

Suite, 1 Queen Bed, Accessible, Bathtub (with Sofabed)

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 4
  • 1 Queen Bed

View all photos for Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave

Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave | Premium bedding, pillowtop beds, desk, laptop workspace

Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave

8.0 out of 10
Very good
(4 reviews)
  • Sleeps 4
  • 2 King Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed) | Premium bedding, pillowtop beds, desk, laptop workspace

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

9.0 out of 10
Wonderful
(61 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (Larger Room)

Premium bedding, pillowtop beds, desk, laptop workspace

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (Larger Room)

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Bathtub (Larger Room)

Premium bedding, pillowtop beds, desk, laptop workspace

Suite, 1 King Bed, Accessible, Bathtub (Larger Room)

  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Surprise

Located 2.2 mi (3.6 km) from Surprise Stadium, Best Western Plus Surprise-Phoenix NW is within a 15-minute drive of other popular attractions like Peoria Sports Complex. This 86-room, 3.5-star hotel welcomes guests with conveniences like an outdoor pool, free in-room WiFi, and free self parking.

What's nearby

  • Surprise Stadium - 4 min drive - 2.6 miles
  • Peoria Sports Complex - 12 min drive - 7.8 miles
  • Luke Air Force Base - 13 min drive - 8.7 miles
  • Westgate Entertainment District - 17 min drive - 11.9 miles
  • State Farm Stadium - 17 min drive - 12.4 miles

Getting around

  • Phoenix Sky Harbor Intl. Airport (PHX) - 39 min drive

Restaurants

  • ‪Chick-fil-A - ‬8 min walk
  • ‪Dutch Bros Coffee - ‬15 min walk
  • ‪Chili's Grill & Bar - ‬12 min walk
  • ‪Olive Garden - ‬6 min walk
  • ‪Jack in the Box - ‬14 min walk

About this property

Best Western Plus Surprise-Phoenix NW

Hotel with free breakfast, near Surprise Stadium
At Best Western Plus Surprise-Phoenix NW, guests enjoy an outdoor pool, a gym, and free WiFi in public areas. There's free parking and an area shuttle. The front desk has multilingual staff standing by 24 hours a day to assist with securing valuables and dry cleaning/laundry. Additional amenities include a hot tub, a business center, and a meeting room.
Flat-screen TVs come with cable channels, and free WiFi keeps guests connected. Bathrooms offer hair dryers, and pillowtop beds with premium bedding ensure a restful night. Other amenities include refrigerators, microwaves, and coffee makers.
An outdoor pool and a hot tub are on site. Other recreational amenities include a fitness center.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key Global, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Area shuttle (surcharge) up to 35 mi
  • Free self parking on site
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 9:30 AM

Things to do

  • Gym
  • Hot tub
  • Outdoor pool

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business center
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Pool hoist on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 3 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Hair dryer
  • Partially-open bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 40 per pet (varies based on length of stay), plus a deposit of USD 250 per stay
  • 2 total (80 lbs is the maximum weight per pet)
  • Pets may not be left unsupervised
  • Restrictions apply
  • For more information, guests can reach out to the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • Up to 2 kids 18 years old and younger stay free when using existing bedding

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: USD 250.00 per accommodation, per stay

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Pet deposit: USD 250 per stay
  • Pet fee: USD 40 per pet (varies based on length of stay)
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
  • Check-in: 3:00 PM—-anytime
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free self parking, along with RV, bus, and truck parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Comfort Inn Surprise
Comfort Surprise
Comfort Inn & Suites Surprise Hotel Surprise
Comfort Inn And Suites Surprise
Comfort Inn Surprise Peoria
Comfort Surprise Peoria
Best Plus Surprise Phoenix Nw
Comfort Inn Suites Surprise Phoenix NW
Best Western Plus Surprise-Phoenix NW Hotel
Best Western Plus Surprise-Phoenix NW Surprise
Best Western Plus Surprise-Phoenix NW Hotel Surprise

Frequently asked questions

What's there to see near Best Western Plus Surprise-Phoenix NW?

This hotel is located in Surprise, close to Surprise Stadium, Sun Village Golf Course, and Deer Valley Golf Course. You'll also find Centennial Friendship Park and Surprise Tennis Center within a short drive.

How much does it cost to stay at Best Western Plus Surprise-Phoenix NW?

As of Nov 8, 2025, prices found for a 1-night stay for 2 adults at Best Western Plus Surprise-Phoenix NW on Nov 18, 2025 start from $102.34, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available on site at Best Western Plus Surprise-Phoenix NW?

Yes, self parking is offered for free at the hotel. Accessible parking and RV/bus/truck parking are also available for guests.

Does Best Western Plus Surprise-Phoenix NW feature a casino on the premises?

No, Best Western Plus Surprise-Phoenix NW doesn't have a casino.

Will I find an indoor pool at Best Western Plus Surprise-Phoenix NW?

No, this hotel doesn't have an indoor pool; however, there are an outdoor pool and a hot tub.

What amenities will couples enjoy at Best Western Plus Surprise-Phoenix NW?

Couples staying at this hotel will appreciate amenities like a pillowtop mattress as well as an outdoor pool and free breakfast.

Are there hot tubs at Best Western Plus Surprise-Phoenix NW?

Yes, this hotel has a spa tub.

Does Best Western Plus Surprise-Phoenix NW have a restaurant with a breakfast menu?

Best Western Plus Surprise-Phoenix NW offers free buffet breakfast each morning though there is no restaurant.

Will Best Western Plus Surprise-Phoenix NW allow pets to stay free of charge?

Although they can't stay for free, pets are welcome at Best Western Plus Surprise-Phoenix NW for a fee of USD 40 per pet, per day. A deposit of USD 250 per stay is collected.

Are there connecting rooms at Best Western Plus Surprise-Phoenix NW?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

Where is the closest airport to Best Western Plus Surprise-Phoenix NW?

The closest major airport to Best Western Plus Surprise-Phoenix NW is Phoenix Deer Valley Airport (DVT), which is 21.3 mi away (29 minutes by car). Another top airport is Phoenix Sky Harbor Intl. Airport (PHX), which is located 27 mi away (39-minute drive).

Can I book a room with a balcony at Best Western Plus Surprise-Phoenix NW?

No, you won't find guestrooms with balconies at Best Western Plus Surprise-Phoenix NW.

Reviews

Best Western Plus Surprise-Phoenix NW Reviews

8.6

Excellent

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness
Rating 10 - Excellent. 533 out of 1003 reviews
Rating 8 - Good. 283 out of 1003 reviews
Rating 6 - Okay. 96 out of 1003 reviews
Rating 4 - Poor. 49 out of 1003 reviews
Rating 2 - Terrible. 42 out of 1003 reviews

Reviews

10/10 Excellent

Carla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean, bed was very, very comfortable and shower was great with lots of hot water. Didn't use pool or gym this trip but I definitely will stay here again.
Stayed 4 nights in Oct 2025

10/10 Excellent

Marcus

Business traveler, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Nice
Stayed 4 nights in Aug 2025

2/10 Terrible

Mohsen

Traveled with family
Disliked: Cleanliness
Stayed 1 night in May 2025

10/10 Excellent

Jessica

Stayed 5 nights in Jul 2025

8/10 Good

Paul

M
Stayed 1 night in Jul 2025

10/10 Excellent

Jason

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a great place to stay and the breakfast is really good!
Stayed 2 nights in Jul 2025

4/10 Poor

Dale

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort

Older and run down, problem with tv and shower.

I was not happy with the condition of the room. The pillows were so small I wouldn’t consider it a normal pillow, the tv didn’t get any sports channels, and our shower was not in normal working condition. The handles were stripped and just kept spinning. It was already late and we were tired so they had to come to our room the next day to fix the shower. I would never stay here again.
Stayed 5 nights in Jul 2025

10/10 Excellent

GESELLE

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast is the same EVERYDAY! The whole 3 days I was there anyways. Otherwise, that’s the only negative I can think of.
Stayed 3 nights in Jul 2025

10/10 Excellent

Reilly

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Probably the best, Best Western I’ve ever stayed at. The rooms are huge, comfy beds, and a very nice breakfast and breakfast area. The front desk staff was so kind and speedy!
Stayed 1 night in Jul 2025

8/10 Good

Jodi

Liked: Staff & service
Stayed 1 night in Jul 2025

4/10 Poor

Jason

Stayed 1 night in Jul 2025

10/10 Excellent

Horacio

Stayed 1 night in Jul 2025

8/10 Good

Roberto

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Breakfast was great! Room was clean and beds comfortable!
Stayed 1 night in Jul 2025

6/10 Okay

Sarah

Liked: Cleanliness
Disliked: Amenities
The property was ok but my rooms AC was extremely loud and weird sounding and leaking water. I let them know in the morning and came back at night only to find out no one had even shared my concern or addressed it. I switched rooms and that was way better. I will say the cleaning staff do an amazing job and should be applauded.
Stayed 2 nights in Jul 2025

10/10 Excellent

Natalie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2025

10/10 Excellent

Nick

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

6/10 Okay

Melissa

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The elevator was out of order, so we stayed on the first floor. They put us right next to the housekeeping area. The area wasn't quiet housekeepers yelling down the hallway at one another.
Stayed 1 night in Jul 2025

8/10 Good

Adriana

Traveled with partner, Traveled with family
Liked: Staff & service, property conditions & facilities
Wasn’t really what I was expecting
Stayed 2 nights in Jul 2025

10/10 Excellent

Irma

Stayed 1 night in Jul 2025

10/10 Excellent

Jazmin

Traveled with family
Stayed 1 night in Jul 2025

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is attractive and the staff is very friendly and helpful.
Stayed 4 nights in Jul 2025

10/10 Excellent

Karen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel Stay

I stayed there with my two little grand daighters we felt safe and comfortable. Everyone was helpful and extremely professional and nice.
Stayed 4 nights in Jul 2025

10/10 Excellent

Cheyenne

Stayed 1 night in Jul 2025

6/10 Okay

Verified traveler

Traveled with family
Disliked: Cleanliness
Stayed 1 night in Jul 2025

10/10 Excellent

Irma

Stayed 4 nights in Jul 2025

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