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Best Western Plus Surprise-Phoenix NW

3.5 star property
VIP Access

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Lobby
Exterior
Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed) | Premium bedding, pillowtop beds, desk, laptop workspace
Suite, 1 Queen Bed, Accessible, Bathtub (with Sofabed) | Premium bedding, pillowtop beds, desk, laptop workspace
Fitness facility

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free WiFi

Explore the area

View in a map
13337 W Grand Avenue, Surprise, AZ, 85374
  • Place, Centennial Friendship Park
    ‪3 min drive‬
  • Place, Sun Village Golf Course
    ‪3 min drive‬
  • Place, State Farm Stadium
    ‪22 min drive‬
  • Airport, Phoenix, AZ (PHX-Sky Harbor Intl.)
    ‪50 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
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Room options

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About the neighborhood

Surprise

Located 2.2 mi (3.6 km) from Surprise Stadium, Best Western Plus Surprise-Phoenix NW is within a 15-minute drive of other popular attractions like Peoria Sports Complex. This 86-room, 3.5-star hotel welcomes guests with conveniences like an outdoor pool, free in-room WiFi, and free self parking.

What's nearby

  • Centennial Friendship Park - 3 min drive - 1.0 mile
  • Sun Village Golf Course - 3 min drive - 1.4 miles
  • State Farm Stadium - 22 min drive - 13.5 miles
  • Desert Diamond Arena - 23 min drive - 13.8 miles
  • Westgate Entertainment District - 23 min drive - 13.3 miles

Getting around

  • Phoenix Sky Harbor Intl. Airport (PHX) - 39 min drive

Restaurants

  • ‪McDonald's - ‬19 min walk
  • ‪Circle K - ‬17 min walk
  • ‪Chick-fil-A - ‬8 min walk
  • ‪Dutch Bros Coffee - ‬15 min walk
  • ‪Chili's Grill & Bar - ‬11 min walk

About this property

Best Western Plus Surprise-Phoenix NW

At Best Western Plus Surprise-Phoenix NW, guests enjoy an outdoor pool, a gym, and free WiFi in public areas. There's free parking and an area shuttle. The front desk has multilingual staff standing by 24 hours a day to assist with securing valuables and dry cleaning/laundry. Additional amenities include a hot tub, a business center, and a meeting room.
Flat-screen TVs come with cable channels, and free WiFi keeps guests connected. Bathrooms offer hair dryers, and pillowtop beds with premium bedding ensure a restful night. Other amenities include refrigerators, microwaves, and coffee makers.
An outdoor pool and a hot tub are on site. Other recreational amenities include a fitness center.

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  • Hot tub
  • Breakfast included
  • Pet friendly
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Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Area shuttle (surcharge) up to 35 mi
  • Free self parking on site
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 9:30 AM

Things to do

  • Gym
  • Hot tub
  • Outdoor pool

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business center
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Pool hoist on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 3 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Hair dryer
  • Partially-open bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 40 per pet (varies based on length of stay), plus a deposit of USD 250 per stay
  • 2 total (80 lbs is the maximum weight per pet)
  • Pets may not be left unsupervised
  • Restrictions apply
  • For more information, guests can reach out to the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • Up to 2 kids 18 years old and younger stay free when using existing bedding

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: USD 250.00 per accommodation, per stay

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Pet deposit: USD 250 per stay
  • Pet fee: USD 40 per pet (varies based on length of stay)
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
  • Check-in: 3:00 PM—-anytime
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free self parking, along with RV, bus, and truck parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Comfort Inn Surprise
Comfort Surprise
Comfort Inn & Suites Surprise Hotel Surprise
Comfort Inn And Suites Surprise
Comfort Inn Surprise Peoria
Comfort Surprise Peoria
Best Plus Surprise Phoenix Nw
Comfort Inn Suites Surprise Phoenix NW
Best Western Plus Surprise-Phoenix NW Hotel
Best Western Plus Surprise-Phoenix NW Surprise
Best Western Plus Surprise-Phoenix NW Hotel Surprise

Frequently asked questions

What's there to see near Best Western Plus Surprise-Phoenix NW?

This hotel is located in Surprise, close to Surprise Stadium, Surprise Tennis Center, and Uptown Alley. You'll also find Bell Recreation Center and Centennial Friendship Park within a short drive.

How much does it cost to stay at Best Western Plus Surprise-Phoenix NW?

As of May 10, 2026, prices found for a 1-night stay for 2 adults at Best Western Plus Surprise-Phoenix NW on May 26, 2026 start from $105, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there parking available at Best Western Plus Surprise-Phoenix NW?

Yes, self parking is offered for free at the hotel. Wheelchair-accessible van parking and RV/bus/truck parking are also available for guests.

Does Best Western Plus Surprise-Phoenix NW feature a casino on the premises?

No, Best Western Plus Surprise-Phoenix NW doesn't have a casino.

Will I find an indoor pool at Best Western Plus Surprise-Phoenix NW?

No, this hotel doesn't have an indoor pool; however, there are an outdoor pool and a hot tub.

Is Best Western Plus Surprise-Phoenix NW a good place to stay for couples?

Couples staying at this hotel will appreciate amenities like premium bedding as well as an outdoor pool and a hot tub.

Are there hot tubs at Best Western Plus Surprise-Phoenix NW?

No, there isn't a spa tub at this hotel.

Does Best Western Plus Surprise-Phoenix NW have a restaurant with a breakfast menu?

Best Western Plus Surprise-Phoenix NW offers free buffet breakfast each morning though there is no restaurant.

Will Best Western Plus Surprise-Phoenix NW allow pets to stay free of charge?

Although they can't stay for free, pets are welcome at Best Western Plus Surprise-Phoenix NW for a fee of USD 40 per pet, per day. A deposit of USD 250 per stay is collected.

Are there connecting rooms at Best Western Plus Surprise-Phoenix NW?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

Where is the closest airport to Best Western Plus Surprise-Phoenix NW?

The closest major airport to Best Western Plus Surprise-Phoenix NW is Phoenix Deer Valley Airport (DVT), which is 21.3 mi away (29 minutes by car). Another top airport is Phoenix Sky Harbor Intl. Airport (PHX), which is located 27 mi away (39-minute drive).

Are there rooms with balconies at Best Western Plus Surprise-Phoenix NW?

No, you won't find guestrooms with balconies at Best Western Plus Surprise-Phoenix NW.

Best Western Plus Surprise-Phoenix NW Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 568 out of 1009 reviews
Rating 8 - Good. 264 out of 1009 reviews
Rating 6 - Okay. 87 out of 1009 reviews
Rating 4 - Poor. 45 out of 1009 reviews
Rating 2 - Terrible. 45 out of 1009 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

Reviews

6/10 Okay

RACHEL, Centennial

Business traveler, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Front desk checkin not very friendly. $25 fee to check in an hour early and then she said the $100 deposit is actually $250. She told us it was a big fee if we made any noise after 10pm. Also hotel is hard to get to since you cannot get to it from Bell Road onto Grand, but Google maps kept telling us to go that way and then we would have to turn around on Grand which is not easy, so adds 10 minutes. Hotel is basically in the parking lot of Lowes, so that is not great either. Hotel room was good and breakfast very good with a cool cappuccino machine. Just the check in person not having good customer skills started the stay badly and stuck with me. How you say it is often more important than what you say!
Stayed 1 night in Jan 2026

10/10 Excellent

Wesley

Liked: Cleanliness, amenities, property conditions & facilities
When checking in I needed a walk in shower for ADA reasons and no option was available on Expedia so the person at the hotel was able to upgrade me at no extra cost to meet my needs. 👍
Stayed 1 night in Feb 2026

10/10 Excellent

DERRICK

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
My wife and I stayed in the BW Plus Surprise-Phoenix AZ for five nights and enjoyed our stay very much. We had a late check in at no extra cost, the staff was very friendly and helpful for the most part and room was spacious and clean. Loads of parking, allowing for easy access from the parking lot to the rooms, and the lodging is centrally located adjacent to several shopping complexes and restaurants which made it extremely convenient to walk or drive to shop and eat. Breakfast was served every morning and was a nice way to start of the day. All-in-all we had such a great stay that we will be booking at the BW Plus whenever we visit Surprise, AZ! Thank you to Expedia for the great room rates and detailed property description that was instrumental in helping us decide where to stay in Surprise.
Stayed 5 nights in Jan 2026

10/10 Excellent

Donald

Traveled with pets, Traveled with family
Liked: Property conditions & facilities
Room was great, staff exceptional
Stayed 3 nights in Jan 2026

8/10 Good

john

Liked: Cleanliness, property conditions & facilities
Staff was friendly
Stayed 3 nights in Jan 2026

2/10 Terrible

Vincent

Disliked: Cleanliness, staff & service, amenities
I was never greeted upon arrival The lady at the front desk was actually arguing with another client which was really rude. I stayed a week and my room was never properly cleaned. All they did was make my bed but my bathroom was never cleaned I was never even giving more toilet paper. I won’t stay here ever again,
Stayed 4 nights in Jan 2026

8/10 Good

Rong

Traveled with family
Liked: Cleanliness, staff & service, amenities
Clean room, comfortable beds
Stayed 1 night in Jan 2026

10/10 Excellent

Sergio

Stayed 3 nights in Jan 2026

6/10 Okay

Tona

Traveled with group, Business traveler
Disliked: Amenities, property conditions & facilities
Tv didn’t work. No one came to fix it. They also didn’t clean our room
Stayed 2 nights in Jan 2026

10/10 Excellent

Cathleen

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent service, friendly staff great breakfast
Stayed 1 night in Nov 2025

10/10 Excellent

Thomas, Fairbanks

Liked: Cleanliness, amenities, property conditions & facilities
The room was spotless. Good price and the staff were professional and friendly.
Stayed 1 night in Jan 2026

10/10 Excellent

Crystal

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Loved this place!!! It was clean, the staff was friendly and the amending are always superb!
Stayed 2 nights in Jan 2026

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was very clean. My suggestion since I'm 76 that the toilets should be upgraded to chair hight. I know that a minor thing but it sure would help out us old guys. That won't stop me from using you again in the future
Stayed 1 night in Jan 2026

8/10 Good

Glenn

Stayed 2 nights in Jan 2026

10/10 Excellent

Tonya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parking is easy, friendly staff
Stayed 1 night in Jan 2026

10/10 Excellent

Donald

Stayed 2 nights in Dec 2025

10/10 Excellent

Megan

Stayed 2 nights in Jan 2026

10/10 Excellent

Becky, RAPID CITY

Liked: Cleanliness, amenities, property conditions & facilities
Staff was wonderful and room was very clean
Stayed 4 nights in Jan 2026

10/10 Excellent

Amber

Stayed 1 night in Jan 2026

8/10 Good

David

Traveled with group
Liked: Cleanliness, staff & service, amenities
I had a very spacious room for a great price here. The hotel was well maintained, had helpful staff, a nice pool and hot tub area and a good breakfast. Well worth the stay!
Stayed 1 night in Dec 2025

10/10 Excellent

Glenda

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent breakfast. Skimpy bedding.
Stayed 1 night in Dec 2025

10/10 Excellent

Jill Dee

Liked: Cleanliness, staff & service, amenities
The staff person on duty when we checked in was excellent and went above and beyond to make sure we were taken care of.
Stayed 2 nights in Dec 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff and the breakfast has hot food vs a continental breakfast. Definitely worth the rating
Stayed 4 nights in Dec 2025

8/10 Good

Kurt

Traveled with family
Liked: Cleanliness, staff & service
Clean
Stayed 1 night in Dec 2025

6/10 Okay

Robyn

Stayed 1 night in Dec 2025

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