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Best Western Plus Surprise-Phoenix NW

3.5 star property
Hotel with free breakfast, near Surprise Stadium
VIP Access

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Photo gallery for Best Western Plus Surprise-Phoenix NW

Lobby
Fitness facility
Exterior
Suite, 1 Queen Bed, Accessible, Bathtub (with Sofabed) | Premium bedding, pillowtop beds, desk, laptop workspace
Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed) | Premium bedding, pillowtop beds, desk, laptop workspace

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free WiFi

Explore the area

View in a map
13337 W Grand Avenue, Surprise, AZ, 85374
  • Place, Destiny Springs Healthcare
    ‪10 min walk‬
  • Place, Centennial Friendship Park
    ‪1 min drive‬
  • Place, Sun Village Golf Course
    ‪3 min drive‬
  • Airport, Phoenix, AZ (PHX-Sky Harbor Intl.)
    ‪40 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
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Room options

View all photos for Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave | Premium bedding, pillowtop beds, desk, laptop workspace

Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave

9.2 out of 10
Wonderful
(7 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | Premium bedding, pillowtop beds, desk, laptop workspace

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

9.6 out of 10
Exceptional
(31 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Queen Bed, Accessible, Bathtub (with Sofabed)

Suite, 1 Queen Bed, Accessible, Bathtub (with Sofabed) | Premium bedding, pillowtop beds, desk, laptop workspace

Suite, 1 Queen Bed, Accessible, Bathtub (with Sofabed)

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 4
  • 1 Queen Bed

View all photos for Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave

Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave | Premium bedding, pillowtop beds, desk, laptop workspace

Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave

8.0 out of 10
Very good
(4 reviews)
  • Sleeps 4
  • 2 King Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed) | Premium bedding, pillowtop beds, desk, laptop workspace

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

9.0 out of 10
Wonderful
(64 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (Larger Room)

Premium bedding, pillowtop beds, desk, laptop workspace

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (Larger Room)

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Bathtub (Larger Room)

Premium bedding, pillowtop beds, desk, laptop workspace

Suite, 1 King Bed, Accessible, Bathtub (Larger Room)

  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Surprise

Located 2.2 mi (3.6 km) from Surprise Stadium, Best Western Plus Surprise-Phoenix NW is within a 15-minute drive of other popular attractions like Peoria Sports Complex. This 86-room, 3.5-star hotel welcomes guests with conveniences like an outdoor pool, free in-room WiFi, and free self parking.

What's nearby

  • Destiny Springs Healthcare - 10 min walk - 0.6 miles
  • Centennial Friendship Park - 1 min drive - 1.0 mile
  • Sun Village Golf Course - 3 min drive - 1.7 miles
  • Westgate Entertainment District - 16 min drive - 12.4 miles
  • State Farm Stadium - 16 min drive - 12.8 miles

Getting around

  • Phoenix Sky Harbor Intl. Airport (PHX) - 39 min drive

Restaurants

  • ‪Chick-fil-A - ‬8 min walk
  • ‪Chili's Grill & Bar - ‬12 min walk
  • ‪Dutch Bros Coffee - ‬15 min walk
  • ‪Olive Garden - ‬6 min walk
  • ‪IHOP - ‬13 min walk

About this property

Best Western Plus Surprise-Phoenix NW

Hotel with free breakfast, near Surprise Stadium
At Best Western Plus Surprise-Phoenix NW, guests enjoy an outdoor pool, a gym, and free WiFi in public areas. There's free parking and an area shuttle. The front desk has multilingual staff standing by 24 hours a day to assist with dry cleaning/laundry and securing valuables. Additional amenities include a hot tub, a business center, and a meeting room.
Flat-screen TVs come with cable channels, and free WiFi keeps guests connected. Bathrooms offer hair dryers, and pillowtop beds with premium bedding ensure a restful night. Other amenities include refrigerators, microwaves, and coffee makers.
An outdoor pool and a hot tub are on site. Other recreational amenities include a fitness center.

Similar properties

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Comfort Inn & Suites Surprise Near Sun City West
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  • Breakfast included
  • Parking included
  • Free WiFi
8.6 out of 10, Excellent, 1,004 reviews
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Area shuttle (surcharge) up to 35 mi
  • Free self parking on site
  • RV/bus/truck parking on site
  • Limited onsite self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 9:30 AM

Things to do

  • Gym
  • Hot tub
  • Outdoor pool

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business center
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Pool hoist on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 3 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Hair dryer
  • Partially-open bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 40 per pet (varies based on length of stay), plus a deposit of USD 250 per stay
  • 2 total (80 lbs is the maximum weight per pet)
  • Pets may not be left unsupervised
  • Restrictions apply
  • For more information, guests can reach out to the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • Up to 2 kids 18 years old and younger stay free when using existing bedding

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: USD 250.00 per accommodation, per stay

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Pet deposit: USD 250 per stay
  • Pet fee: USD 40 per pet (varies based on length of stay)
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
  • Check-in: 3:00 PM—-anytime
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free self parking, along with RV, bus, and truck parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Comfort Inn Surprise
Comfort Surprise
Comfort Inn & Suites Surprise Hotel Surprise
Comfort Inn And Suites Surprise
Comfort Inn Surprise Peoria
Comfort Surprise Peoria
Best Plus Surprise Phoenix Nw
Comfort Inn Suites Surprise Phoenix NW
Best Western Plus Surprise-Phoenix NW Hotel
Best Western Plus Surprise-Phoenix NW Surprise
Best Western Plus Surprise-Phoenix NW Hotel Surprise

Frequently asked questions

What's there to see near Best Western Plus Surprise-Phoenix NW?

This hotel is located in Surprise, close to Surprise Stadium, Sun Village Golf Course, and Uptown Alley. You'll also find Bell Recreation Center and Centennial Friendship Park within a short drive.

Is there parking available at Best Western Plus Surprise-Phoenix NW?

Yes, self parking is offered for free at the hotel. Accessible parking and RV/bus/truck parking are also available for guests.

Does Best Western Plus Surprise-Phoenix NW feature a casino on the premises?

No, Best Western Plus Surprise-Phoenix NW doesn't have a casino.

Will I find an indoor pool at Best Western Plus Surprise-Phoenix NW?

No, this hotel doesn't have an indoor pool; however, there are an outdoor pool and a hot tub.

What do couples enjoy most about Best Western Plus Surprise-Phoenix NW?

Couples staying at this hotel will appreciate amenities like a pillowtop mattress as well as an outdoor pool and free breakfast.

Are there hot tubs at Best Western Plus Surprise-Phoenix NW?

Yes, this hotel has a spa tub.

Does Best Western Plus Surprise-Phoenix NW have a restaurant with a breakfast menu?

Best Western Plus Surprise-Phoenix NW offers free buffet breakfast each morning though there is no restaurant.

Will Best Western Plus Surprise-Phoenix NW allow pets to stay free of charge?

Although they can't stay for free, pets are welcome at Best Western Plus Surprise-Phoenix NW for a fee of USD 40 per pet, per day. A deposit of USD 250 per stay is collected.

Does Best Western Plus Surprise-Phoenix NW have connecting rooms?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

Where is the closest airport to Best Western Plus Surprise-Phoenix NW?

The closest major airport to Best Western Plus Surprise-Phoenix NW is Phoenix Deer Valley Airport (DVT), which is 21.3 mi away (29 minutes by car). Another top airport is Phoenix Sky Harbor Intl. Airport (PHX), which is located 27 mi away (39-minute drive).

Are there rooms with balconies that I can book at Best Western Plus Surprise-Phoenix NW?

No, there aren't any guestrooms with balconies at Best Western Plus Surprise-Phoenix NW.

Best Western Plus Surprise-Phoenix NW Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 543 out of 1002 reviews
Rating 8 - Good. 275 out of 1002 reviews
Rating 6 - Okay. 90 out of 1002 reviews
Rating 4 - Poor. 49 out of 1002 reviews
Rating 2 - Terrible. 45 out of 1002 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Nahom

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it’s a nice and place to stay. It feels safe.
Stayed 1 night in Nov 2025

8/10 Good

Frans

Stayed 3 nights in Nov 2025

10/10 Excellent

Carla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean, bed was very, very comfortable and shower was great with lots of hot water. Didn't use pool or gym this trip but I definitely will stay here again.
Stayed 4 nights in Oct 2025

10/10 Excellent

Brandon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

8/10 Good

John

Stayed 1 night in Sep 2025

10/10 Excellent

Brandy

Stayed 3 nights in Sep 2025

10/10 Excellent

Kinzal

Stayed 2 nights in Sep 2025

10/10 Excellent

Erique

Stayed 1 night in Aug 2025

10/10 Excellent

mike

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 3 nights in Sep 2025

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great
Stayed 1 night in Sep 2025

10/10 Excellent

Rabecca

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly. Beds are comfortable Enjoyed the hot tub after driving
Stayed 3 nights in Aug 2025

6/10 Okay

geoffrey

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Hans

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Stayed 3 nights in Jul 2025

10/10 Excellent

Shirley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Aug 2025

8/10 Good

michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Rhonda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

10/10 Excellent

Sean

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The peaceful atmosphere combined with the clear sense of safety made this one of the most relaxing stays I've had.
Stayed 5 nights in Aug 2025

10/10 Excellent

Frank

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You should send other Best Western staff here for training on hospitality! My recent stay at the Best Western in Surprise, AZ, was absolutely wonderful. The team, especially Kristi, Nicole (blonde..sorry I am bad with names), and Priscilla, went above and beyond. They were incredibly accommodating, ensuring every detail of my stay was perfect. Their hospitality was truly top-notch, and the team in the dining area was unbelievable—it's rare to find service like this anymore! They were also a fantastic resource, helping me plan sightseeing around Arizona and answering all of my random, and out of town questions about local points of interest. This level of service made my first trip to Arizona truly memorable and not my last. I can't recommend this hotel highly enough and look forward to staying here again.
Stayed 7 nights in Aug 2025

10/10 Excellent

Jennifer L

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Most comfortable hotel we have stayed in over the past week on a road trip with a different hotel every night. I was especially impressed with how the morning staff on 8/15/25 treated each other in addition to being polite and welcoming to us. Top tier team!
Stayed 1 night in Aug 2025

10/10 Excellent

Lindsay

Stayed 1 night in Jul 2025

2/10 Terrible

Susan

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Staff was rude. Grounds/property were filthy Checked out 2 days early to move to different hotel.
Stayed 4 nights in Aug 2025

10/10 Excellent

Linda

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The only thing that bothered us was the elevator broke down and it was a hassle to carry things up and down the stairs etc
Stayed 1 night in Jul 2025

10/10 Excellent

Marcus

Business traveler, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Nice
Stayed 4 nights in Aug 2025

2/10 Terrible

Mohsen

Traveled with family
Disliked: Cleanliness
Stayed 1 night in May 2025

10/10 Excellent

Jessica

Stayed 5 nights in Jul 2025

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