Best Western Plus Surprise-Phoenix NW in Phoenix

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Eco-certified hotel with free breakfast and a fitness center

VIP Access

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Where to?

Dates

June 2025

July 2025

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed) | Premium bedding, pillowtop beds, desk, laptop workspace

Premium bedding, pillowtop beds, desk, laptop workspace

Overview
Rooms
Location
Policies

Very good

Popular amenities

24/7 front desk
Housekeeping
Laundry

Explore the area

13337 W Grand Avenue, Surprise, AZ, 85374

Surprise Stadium
‪4 min drive‬
Peoria Sports Complex
‪12 min drive‬
Luke Air Force Base
‪14 min drive‬
Phoenix, AZ (PHX-Sky Harbor Intl.)
‪44 min drive‬

Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.

Expect exceptional service
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Room options

Suite, 1 King Bed, Accessible, Bathtub (Larger Room)

Sleeps 2
1 King Bed

Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave

Sleeps 4
2 Queen Beds

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Sleeps 4
1 King Bed

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (Larger Room)

Sleeps 2
1 King Bed

Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave

Sleeps 4
2 King Beds

Suite, 1 Queen Bed, Accessible, Bathtub (with Sofabed)

Sleeps 4
1 Queen Bed

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Sleeps 4
2 Queen Beds

About the neighborhood

Surprise

Located 2.2 mi (3.6 km) from Surprise Stadium, Best Western Plus Surprise-Phoenix NW is within a 15-minute drive of other popular attractions like Peoria Sports Complex. This 86-room, 3.5-star hotel welcomes guests with conveniences like an outdoor pool, free in-room WiFi, and free self parking.

What's nearby

Surprise Stadium - 4 min drive - 2.6 miles
Peoria Sports Complex - 12 min drive - 7.8 miles
Luke Air Force Base - 14 min drive - 9.3 miles
Westgate Entertainment District - 17 min drive - 11.9 miles
State Farm Stadium - 17 min drive - 12.4 miles

Getting around

Phoenix Sky Harbor Intl. Airport (PHX) - 39 min drive

Restaurants

‪McDonald's - ‬18 min walk
‪Chick-fil-A - ‬8 min walk
‪Chili's Grill & Bar - ‬11 min walk
‪Olive Garden - ‬6 min walk
‪Chipotle Mexican Grill - ‬16 min walk

About this property

Best Western Plus Surprise-Phoenix NW

Eco-certified hotel with free breakfast and a fitness center

At Best Western Plus Surprise-Phoenix NW, guests enjoy an outdoor pool, a gym, and free WiFi in public areas. There's free parking and an area shuttle. The front desk has multilingual staff standing by 24 hours a day to assist with securing valuables and dry cleaning/laundry. Additional amenities include a hot tub, a business center, and a meeting room.

Flat-screen TVs come with cable channels, and free WiFi keeps guests connected. Bathrooms offer hair dryers, and pillowtop beds with premium bedding ensure a restful night. Other amenities include refrigerators, microwaves, and coffee makers.

An outdoor pool and a hot tub are on site. Other recreational amenities include a fitness center.

Awards and affiliations

Eco-Certified Property

This property participates in Green Key Global, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Similar properties

Outdoor pool, pool umbrellas, sun loungers

Pool
Hot Tub
Breakfast included
Pet friendly

$88 nightly

Jun 4 - Jun 5

Total includes taxes and fees

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi and wired internet

Parking and transportation

Area shuttle (surcharge) up to 35 mi
Free self parking on site
RV/bus/truck parking on site
Wheelchair-accessible parking and van parking available

Food and drink

Free buffet breakfast available daily 6:30 AM to 9:30 AM

Things to do

Gym
Hot tub
Outdoor pool

Family friendly

In-room microwave
In-room refrigerator
Laundry facilities
Outdoor pool

Conveniences

24-hour front desk
Free newspapers in lobby
Laundry facilities
Safe at front desk

Guest services

Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff

Business services

Business center
Meeting room

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Assistive listening devices
Braille/raised signage
Elevator
Handrails in stairways
Pool hoist on site
Stair-free path to entrance
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible path to elevator
Wheelchair-accessible pool
Wheelchair-accessible public washroom
Wheelchair-accessible registration desk
Wheelchair-accessible spa
Wheelchair-accessible van parking

3 floors
Smoke-free property

Room amenities

Bedroom

Pillowtop mattress
Premium bedding

Bathroom

Hair dryer
Partially-open bathroom
Shower
Towels provided

Entertainment

Flat-screen TV with premium cable channels

Food and drink

Coffee/tea maker
Microwave
Refrigerator

Air conditioning (climate-controlled)
Connecting rooms available
Desk
Free local calls
Iron/ironing board
Laptop workspace
Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:30 AM

Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

This property welcomes pets for USD 40 per pet (varies based on length of stay), plus a deposit of USD 250 per stay
2 total (80 lbs is the maximum weight per pet)
Pets may not be left unsupervised
Restrictions apply
For more information, guests can reach out to the property at the number on the booking confirmation
Service animals exempt from fees

Children and extra beds

Up to 2 kids 18 years old and younger stay free when using existing bedding

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

Deposit: USD 250.00 per accommodation, per stay

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

Pet deposit: USD 250 per stay
Pet fee: USD 40 per pet (varies based on length of stay)
Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

Check-in: 3:00 PM—-5:30 AM
Check-out: 11:00 AM
Minimum check-in age: 21

The front desk is open 24 hours a day. Driving? This property offers free self parking, along with RV, bus, and truck parking.

We should mention

Details about charges, deposits, or other important information:

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Charges for extra guests may apply and vary depending on the property's policy.
A credit card for incidental charges and a government-issued photo ID may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
This property accepts credit cards. Cash is not accepted.
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

Additional information about polices, regulations, and more:

Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
No cribs or infant beds are available.
No rollaway or extra beds are available.

Property is also known as

Comfort Inn Surprise

Comfort Surprise

Comfort Inn & Suites Surprise Hotel Surprise

Comfort Inn And Suites Surprise

Comfort Inn Surprise Peoria

Comfort Surprise Peoria

Best Plus Surprise Phoenix Nw

Comfort Inn Suites Surprise Phoenix NW

Best Western Plus Surprise-Phoenix NW Hotel

Best Western Plus Surprise-Phoenix NW Surprise

Best Western Plus Surprise-Phoenix NW Hotel Surprise

Frequently asked questions

What's there to see near Best Western Plus Surprise-Phoenix NW?

This hotel is located in Surprise, close to Surprise Stadium, Sun Village Golf Course, and Uptown Alley. You'll also find Granite Falls Golf Course and Bell Recreation Center within a short drive.

How much does it cost to stay at Best Western Plus Surprise-Phoenix NW?

As of May 31, 2025, prices found for a 1-night stay for 2 adults at Best Western Plus Surprise-Phoenix NW on Jun 2, 2025 start from $89.38, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there parking available at Best Western Plus Surprise-Phoenix NW?

Yes, self parking is offered for free at the hotel. Accessible parking and RV/bus/truck parking are also available for guests.

Does Best Western Plus Surprise-Phoenix NW feature a casino on the premises?

No, Best Western Plus Surprise-Phoenix NW doesn't have a casino.

Will I find an indoor pool at Best Western Plus Surprise-Phoenix NW?

No, this hotel doesn't have an indoor pool; however, there are an outdoor pool and a hot tub.

What will couples enjoy most about a stay at Best Western Plus Surprise-Phoenix NW?

Couples staying at this hotel will appreciate amenities like a pillowtop mattress as well as an outdoor pool and free breakfast.

Does Best Western Plus Surprise-Phoenix NW have a hot tub?

Yes, this hotel has a spa tub.

Does Best Western Plus Surprise-Phoenix NW have a restaurant with a breakfast menu?

Best Western Plus Surprise-Phoenix NW offers free buffet breakfast each morning though there is no restaurant.

Will Best Western Plus Surprise-Phoenix NW allow pets to stay free of charge?

Although they can't stay for free, pets are welcome at Best Western Plus Surprise-Phoenix NW for a fee of USD 40 per pet, per day. A deposit of USD 250 per stay is collected.

Are there connecting rooms at Best Western Plus Surprise-Phoenix NW?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

Where is the closest airport to Best Western Plus Surprise-Phoenix NW?

The closest major airport to Best Western Plus Surprise-Phoenix NW is Phoenix Deer Valley Airport (DVT), which is 21.3 mi away (29 minutes by car). Another top airport is Phoenix Sky Harbor Intl. Airport (PHX), which is located 27 mi away (39-minute drive).

Are there rooms with balconies that I can book at Best Western Plus Surprise-Phoenix NW?

No, there aren't any guestrooms with balconies at Best Western Plus Surprise-Phoenix NW.

Best Western Plus Surprise-Phoenix NW Reviews

8.4

Very Good

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

10/10 Excellent

Douglas

Traveled with family

Mar 2, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Feb 2025

10/10 Excellent

alyssa

Mar 1, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Feb 2025

4/10 Poor

Susan

Feb 28, 2025

Disliked: Staff & service

7 day stay

The hotel was very busy over weekend. Had to wait for our room to be cleaned before we could check in. They didn’t have time to service our room. We had to remove our trash and dirty towels and request clean towels from front desk 3 days in a row until crowd left. Room next to us was noisy. They kept telling us they were short handed for room service employees. The last 3 days was better service. Staff was polite, just not enough on duty.

Stayed 7 nights in Feb 2025

8/10 Good

ELIZABETH

Feb 26, 2025

Stayed 3 nights in Feb 2025

10/10 Excellent

Cynthia

Traveled with family

Feb 26, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great accommodation

Great hotel and great location. Clean and comfortable.

Stayed 1 night in Feb 2025

10/10 Excellent

LUIS

Feb 24, 2025

Stayed 2 nights in Feb 2025

6/10 Okay

Edward, Canyon Country

Business traveler

Feb 20, 2025

Liked: Cleanliness, staff & service

It’s what you’d expect. I was traveling for business, no frills and quite pricey but was pretty quiet and beds are good.

Stayed 1 night in Feb 2025

6/10 Okay

miriam

Feb 19, 2025

Liked: Staff & service

Stayed 1 night in Feb 2025

8/10 Good

Scott

Traveled with family

Feb 18, 2025

Liked: Cleanliness, staff & service, amenities

Hotel is situated next to a Lowe’s. Train runs through regularly and toots its horn. They were refinishing the concrete entrances so we had to walk around the building to get in. Breakfast was plentiful. Staff was friendly.

Stayed 3 nights in Feb 2025

10/10 Excellent

Verified traveler

Traveled with family

Feb 17, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 3 nights in Dec 2024

10/10 Excellent

Shawna

Feb 17, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I do not have any complaints what so ever. Easy navigation, close to restaurants, close to venue I needed to be at. Hotel room was nice, beds were nice, shower pressure was nice and ac was nice.

Stayed 4 nights in Feb 2025

10/10 Excellent

Bob

Feb 16, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

I appreciated the friendly staff, clean environment and quiet location

Stayed 2 nights in Feb 2025

8/10 Good

Isphara

Traveled with partner

Feb 15, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Good stay. Nice free Nescafé machine

Stayed 2 nights in Feb 2025

8/10 Good

Barbara

Traveled with partner

Feb 15, 2025

Liked: Staff & service, amenities, property conditions & facilities

Very good, inside of bathroom door had a streak of lotion on it that I cleaned up. Carpet near one of beds had N obvious white spot of a gooey something that had apparently been vacuumed but was not removed.

Stayed 1 night in Feb 2025

10/10 Excellent

Rachel

Traveled with partner

Feb 8, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Free breakfast

Stayed 1 night in Feb 2025

10/10 Excellent

David

Traveled with family

Feb 8, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Jan 2025

4/10 Poor

Hemyar

Feb 7, 2025

Stayed 3 nights in Feb 2025

2/10 Terrible

Ashley

Traveled with family and small children, Traveled with family

Feb 6, 2025

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

The room was dirty and there was even old food in tupperware left in the fridge. There was no hot water for the 2 days i stayed and when bringing this to the attention of staff they just blew me off. Was also harassed by staff about me parking in a hanicap parking when im disabled and have a handicap plaquer hanging from the rear view mirror in my car. Front desk staff was rude and disrespectful. I will never stay at the hotel again and i would never recommend that anyone else stay there.

Stayed 2 nights in Jan 2025

8/10 Good

Kenny

Traveled with group

Feb 3, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 4 nights in Jan 2025

10/10 Excellent

Frank

Jan 30, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Great time

Stayed 3 nights in Jan 2025

10/10 Excellent

Avigale

Jan 24, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Dec 2024

8/10 Good

Isphara

Traveled with partner

Jan 20, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Pleasant stay. Courteous staff.Coffee maker gave up on second day. Nice free hot drinks in lobby area.

Stayed 2 nights in Jan 2025

10/10 Excellent

Josh

Business traveler

Jan 18, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very nice, quiet location. Staff was very friendly and helpful

Stayed 6 nights in Jan 2025

8/10 Good

Deborah

Traveled with family

Jan 18, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Front desk people were friendly and helpful. Restaurants close by. Unable to take advantage of the free breakfast as had to check into a surgical center that morning.

Stayed 1 night in Jan 2025