The first desk service was professionals and pleasant. Cleanliness, disappointing and needs to improve. Walls were dirty, love set/sofa bed needs to be replaced (looked like it had it's fair share of physical activities), microwave rack was dirty and hair from previous guess on the bathroom floor.
The family of mice in my room I was accuse of smoking and I don’t SMOKE my sheets where not change on the bed had to call to get them changed and gave me Attitude when I asked to have them change and even referred to it as popping the sheets I would never do that stay in the hotel ever again
Computer down and tired front desk staff (she was on for 14 hours). Arrived at 11pm And left at 11:30pm because the computer was locked out and I could not get a key and my prepaid room. Poor communication and service.
Bed bug bites!!!! Did get a refund though after showing a caught bug. Praying not bringing bugs or eggs back home.
The front desk associate named “Ramon” was very unfriendly and had an attitude. We asked for an extra towel and wash cloth and he didn’t give us anything. The tv didn’t have any channels it said it was going to have. I’m very disappointed by this stay.
I like the grab and go breakfast they offered at the hotel. I didn’t like the house keeping. The hotel location was terrible. Nobody picked up the phone when we got lost and couldn’t find the hotel property.
I like their grab and go breakfast in the morning. I didn’t like the staff becoming my room was dirty and I don’t care to do room service. They grab my tips but didn’t clean the room. When asked they apologise and make excuses but the room was still dirty. House maid was kind of lazy.
Walls are thin and could hear all the construction on the hotel outside my window. Door to the room does not open smoothly and must use force to get it open - fire hizard
Property was clean and ready for us at 3PM, but we had requested and hoped for early check-in due to our tough schedule. The staff was not able have a room ready for us for early check-in
BO AIR CONDITIONING in ROOM 332 SEE ABOVE SEE ABOVE
Staff was great . Location under construction and people wondering around outside of building not so desirable. At times didnt feel safe
Bad neighborhood. Poor hygiene. Stains on sheets. Bath dinghy.
The hotel was dirty.lobby had papers and crumbs on carpet... our room at first glance was ok until we went to sit on the sofa that is a bed .. the arms were worn and wriped stained cushions and flat cushions. .went in bathroom and a dead roach on its back near the door slash counter of sink... there was no way i was having my daughter sleep on that sofa bed and the thoughts of roaches crawling on us at night.. sorry we got our luggage and told the man at deak ronan the condition .. and showed him the pitures of furniture and the dead roach.. i can show you also .. we want our money back .. we spent an hour in our car looking for another place to stay .. we are at the residents inn near airport which is beautiful and clean .. price point 145.oo a night .. it also has kitchen ... i want my money back or i will dispute the bill with wells fargo .... i hope you send someone to inspect this room 250 that sofa need it hit the curb for trash pick up .. thank you mrs lim
Within a short walk of Widener University, Best Western Plus Philadelphia Airport S. At Widener Univ. is within a mile (2 km) of Chester City Hall. This 60-room hotel has free breakfast along with conveniences like a 24-hour fitness center and free in-room WiFi.
Free buffet breakfast is included with your stay. Savor a meal from the comfort of your room with room service.
All 60 rooms provide MP3 docks, microwaves, and refrigerators. Guests can expect 43-inch LED TVs with cable channels, along with free WiFi and wired Internet. Bathrooms offer hair dryers and designer toiletries, and pillowtop beds with premium bedding ensure a restful night. Coffee makers, free local calls, and laptop-compatible safes are other standard amenities.
Guests of Best Western Plus Philadelphia Airport S. At Widener Univ. enjoy a 24-hour fitness center, free WiFi in public areas, and conference space. There's free parking, as well as a free airport shuttle (available 24 hours). The 24-hour front desk has staff standing by to help with luggage storage and dry cleaning/laundry. Additional amenities include a 24-hour business center, coffee/tea in a common area, and express check-in.
The first desk service was professionals and pleasant. Cleanliness, disappointing and needs to improve. Walls were dirty, love set/sofa bed needs to be replaced (looked like it had it's fair share of physical activities), microwave rack was dirty and hair from previous guess on the bathroom floor.
We love hearing that we were able to provide you with such a wonderful experience. Our goal is to provide every guest with an exceptional stay. We look forward to your next stay!
We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.
The family of mice in my room I was accuse of smoking and I don’t SMOKE my sheets where not change on the bed had to call to get them changed and gave me Attitude when I asked to have them change and even referred to it as popping the sheets I would never do that stay in the hotel ever again
I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. I do want you to know that we take guest comments very seriously and that all the issues you've brought to our attention are being promptly addressed. Please feel free to contact us if this situation has not been resolved to your satisfaction. Our guest satisfaction is vital to our success and your feedback will promote needed changes. I hope that you will consider staying with us again so that we can have a chance to provide you with a superior experience and change your perception of our hotel and services.
It was our pleasure to provide you with such a wonderful experience. Please do come see us again very soon!
Computer down and tired front desk staff (she was on for 14 hours). Arrived at 11pm And left at 11:30pm because the computer was locked out and I could not get a key and my prepaid room. Poor communication and service.
I want to ensure that you know how much we appreciate guest feedback, it is through insights we are able to better serve our guests. Thank you for sharing regarding your experience with our staff as well as our service. Every guest experience is extremely important to us. We value your feedback and thank you for your business.
Bed bug bites!!!! Did get a refund though after showing a caught bug. Praying not bringing bugs or eggs back home.
We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. For that reason, we are so sorry that we missed the mark during your recent stay. This feedback has been forwarded to management and we can only ask that you consider us again so that you can see the continuous improvements we make.
The front desk associate named “Ramon” was very unfriendly and had an attitude. We asked for an extra towel and wash cloth and he didn’t give us anything. The tv didn’t have any channels it said it was going to have. I’m very disappointed by this stay.
Thank you for taking the time to share. We appreciate your feedback regarding our front desk and also our tv. Please consider staying with us again so that we can have the opportunity to provide you with an even superior experience.
I like the grab and go breakfast they offered at the hotel. I didn’t like the house keeping. The hotel location was terrible. Nobody picked up the phone when we got lost and couldn’t find the hotel property.
Your feedback is very welcome as it helps us to continuously grow and evolve. Thank you for sharing your honest comments pertaining to our location and breakfast. We appreciate you for sharing your feedback as we continue to improve conveniences of our hotel for all of our guests.
I like their grab and go breakfast in the morning. I didn’t like the staff becoming my room was dirty and I don’t care to do room service. They grab my tips but didn’t clean the room. When asked they apologise and make excuses but the room was still dirty. House maid was kind of lazy.
We are so sorry to learn about this incident during your recent stay. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with an enjoyable experience is of extreme importance to us and for that reason we are incredibly sorry that we missed the mark. We hope to earn your business on future travels so that you can see our continuous improvement.
Please accept our sincerest apologies for the housekeeping issues that you encountered during your stay in our hotel. Our housekeeping staff is held to a very high standard and we appreciate that you've informed us of a need to address housekeeping policies and procedures. We hope to someday see you again and completely transform your view of our service and hospitality.