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Best Western Queens Hotel

3.0 out of 5.0

Recent guest reviews

We just spent the Easter weekend Friday till Monday only 2 things to falt this hotel It's self is needing a up grade & room 410 the room we where in the mattress was so hard, apart from that everything was good the swimming pool was good ect good breakfast as well, Would come back again.

This hotel is perfect for city centre pubs and restaurants, the room was clean and spacious, beds spotless and all at a good price. Do not be put off by some people who have posted bad reviews, this hotel is probably one of the best Perth has to offer, the liesure complex was very nice, small pool, jacuzzi and steam room, it seemsd they limit the amount of persons in that makes it more enjoyable. Breakfast was great, as much as you want, help yourself to cereals, coissants and fruit etc, full scottish fry or smoked fish, nothing was a problem. I would recomend this hotel to any of our friends, staff were friendly and good value for a night in Perth. Will go again

Having stayed in the other local Best Western I had positive hopes for this stay for several nights. However, it failed in numerous ways. The staff were friendly up in my arrival and were helpful to several questions I had about the hotel and local area. Whilst I as in a single occupancy room I was still surprised at the cramped feeling. I would've thought it would have been more appropriate as a store cupboard! The room whilst was clean, needs an update and looks knackered. I was disappointed that there was no bath and a 'power' shower...with little power. You could sit on the toilet to do your business if the radiator was on as this was directly next to it and you would therefore burn yourself. A deal had been placed in front of the radiator in the room so if you wanted to turn the heating on you had to guess how much you had turned the dial as the desk blocks you from seeing this. There was also a lamp above the bed but no power switch. Very odd. Breakfast on the first morning was pleasant- what I expected. However dinner that evening was incredibly poor. Service as extremely slow and with a number of hotel residents the two staff who appeared to be run of their feet couldn't keep up. The next morning breakfast was rather disappointing- again slow service and they failed to take my correct breakfast order. My biggest gripe was being awake at 1am by continual movement in the downstairs of the hotel by what I assume was someone moving furniture or unloading something. This started at 8pm the previous evening and carried on throughout the evening. I did manage to fall asleep but was awake by the noise. I called reception and was told this noise would stop immediately- but it didn't. It went on for a further 2 HOURS! All in all a shocking stay, I hardly slept whilst there and even the basics of hotel etiquette wasn't found. I travel on business frequently and will not be staying here again and book elsewhere in the local area.

Arrived early evening and receptionist was pleasant whilst booking in. Grabbed a mediocre pint from the bar. Checked in to room which could do with an update. Not somewhere id particulary come to with the wife for a dirty weekend but fairly clean and staff pleasant.

This was a truly awful stay, please see my previous reviews this is very much the worst place I've written about. The hotel is well located for the station and when I arrived I was in some discomfort having put my back out the morning of travel so the lady on reception directed me to the local tesco's and offered to store my bag behind reception until I returned. So far so good, unfortunately that was the last positive. I returned to the hotel to find reception abandoned and my case on display for anyone walking in to see. I waited a full 5 minutes including checking the bar area for a member of staff but no one was there. In the end I went behind reception and retrieved my case before finding a cleaner to let them know what I'd done. When I got to my room I discovered the over bath shower was running cold, I told reception (who apologised for leaving my bag) and asks for it to be looked at the following day. The maintains nice man came the following morning as I was heading to my meeting, I was told later that day the issue was fixed so I was surprised to find the water still running cold. When I told reception the problem still existed I was moved to another room that had the same shower only this time with hot water. My meetings finished early and I enquired about cancelling my final night at lunchtime only to be advised this would not be possible as it wasn't my first night (which had a 4pm cancellation) - despite having several rooms, conference facilities,the hotel leaving my bag to be taken by any passer by and giving me a room with a broken shower. Really disappointing service. When I came to check out the maintenance man was in reception and accosted me for daring to advise the problem had not been resolved. He advised, quite aggressively, he fixed the problem and hot water was running when he left the room. I tried to clarify, when reporting the ongoing issue I asked for someone to come and show me where I was going wrong as I I had spent 10 mins trying to get hot water without success and reception had suggested a room move. I stay in hotels every week all around Europe and this is without doubt the worst I've been treat by staff.

I went for mothers day dinner today. We had the roast chicken and was seriously disappointed. The chicken was hard and dry. The children couldn't cut the chicken. The veg was burnt. We did complain and we got a dinner off of the bill. My friend is getting married there soon and i hope the food is better for that.

Stayed here recently and have done several times in the past . got two rooms at a very good rate the hotel is tired and could do with a refurb but I knew that before I went so no problem there ! our rooms were lovely and warm a big plus on a cold February day again a big plus there !!! My only issue was the pool attendant he was like a cross between a traffic warden and and police officer ordering everyone around like sheep no need for it and put me off going down for my morning swim like I always do at this hotel .

Used to be a member at queens hotel gym cancelled due to the changing rooms not very clean. I watched the cleaner come in spray the sink and quick wipe and left! I addressed this to staff to where i was rudely told buy the owner if that is the way i feel then don’t bother coming back and walked away from me to then shout and buy the way i am the manager.. wow what a way to speak to customers!!! Very rude woman.

Room spacious and warm (needed it cos was so cold outside); Bath and shower; tea/coffee making facilities; comfy bed; Not far from centre of town with the shops; food was lovely - had our dinner in the restaurant at night and couldn't fault it; staff were all nice and friendly; husband tried out the pool in the morning and had a good swim; bar and food prices were reasonable; just a stones throw from railway station and next to the bus station.

my wife booked this for a valentines. very nice hotel very central. it is an old building great architecture, staff very friendly and helpful, we got a room with a bath and shower over bath, however i have limited mobility and cant climb over the bath, one quick call to reception we were moved, thank you. breakfast was great

Leonard Street Perth Scotland

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Indoor pool

Best Western Queens Hotel places you within a leisurely stroll of Fergusson Gallery and St. John's Kirk. This 51-room, 3-star hotel has a restaurant along with conveniences like an indoor pool and free in-room WiFi. It's in central Perth and also a short walk from St. Ninian's Cathedral and Perth Concert Hall.


Dining

In addition to a meal at the onsite restaurant, you can also enjoy a drink at the bar/lounge. Satisfy your hunger from the comfort of your room with room service. Start each morning with continental breakfast, available for a fee from 7 AM to 9:30 AM.


Rooms

Best Western Queens Hotel's 51 rooms provide coffee makers, phones, and ironing boards. Guests can enjoy TVs and stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Rooms also include desks.


Property features

At Best Western Queens Hotel, guests enjoy an indoor pool, a fitness center, and a spa tub. Free parking is included with your stay. Helpful staff is there to provide a safe deposit box at the front desk, as well as offer insight about the area. Additional amenities include a steam room, free WiFi in public areas, and a porter/bellhop.

Reviews from Trip Advisor

Trip Advisor aggregated rating

54.0% of guests recommend this hotel

Total of 620 reviews