Skip to main content
Beginning of main content

Recent guest reviews

The property has potential, but it needs a face-lift and lots of work.

Didn't like the out of date room. No room service

Clean room and quiet

Do not EVER sray here! Staff is very rude to the point that i checked out in the middle of my stay because of the awful staff and unclean rooms.

I love this hotel all the people who working at the front test are so nice. On 8/13/21 at 3:30pm I check in the guy was no nice I asked for the room I want and he gave me room #133 but before I book my room I SAW LOT PEOPLE wrote bad things about this place but I have no choice since this is the only place was cheap and I can AFFORD FOR MY TRIP. The room was clean and WE LOVE THE BED. The only problem I didn’t know there no room service (cleaning) every day have to request 24hrs ahead. But I just asked the cleaning lady to have me the clean sheets and the pillows cases n I change it on my own. No big deal n I just sweep the floor on my own. I love the location. All teh people who working there are so nice but I forget there name lol. My next visit I take this. Hotel and I will asked for this room again. I hope so lol. Room #133

Terrible

The rooms hava a bit of a humid smell and some of the rooms are not completely clean. However they will clean if asked and some of the staff is very friendly.

Bad

It's a cheap place to stay in all respects.

No internet check in. Second front desk visiting for 2 hour-no internet. Full lobby customers not check in.

Remote control in rooms dont work and dirty restroom .said breakfeast included no breakfeast

It was dirty, had boogers and what appeared to be poop smeared on the wall in the one bathroom. The place wreaked of cigarettes. Staff told me it used to be a smoking hotel. Pretty sure it still is and I have no clue why it isn't treated with ozone generators. The mirror was carved "crank" and we smelled what we thought was crack being smoked next door at 2am, then weed at 7am. Three out of four lamps were burnt out, and there was mold throughout the bathrooms. It was absolutely disgusting. We couldn't get out fast enough. The decor was The Shining-esque. God help you if you aren't a crackhead, and I'm pretty sure it's being used as a halfway house.

Complimentry Breakfast ends @ 9am. Ice machine on ground floor was broken. Had to use the one on 3rd floor. Hotel was getting new exterior paint.

I had dirty towels, a bath tub with a stuck closed drainage plug with the sound of dripping water from the leaking shower head and a bed with a mattress that must have been 100 years old. When I climbed into bed I almost sank to the floor. The staff for the most part were nice and pleasant but I never received my wake up call. The only thing good about the place was the cheap price and the feeling of camping during my stay.

Plantation Rd Pensacola FL

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free uncovered self parking
  • Business center
  • Laundry facilities

Sweet Dream Inn University Park places you within a short walk of University Town Plaza and within a mile (2 km) of West Florida Hospital. The 108 rooms at this hotel include refrigerators, microwaves, and TVs.


Rooms

50-inch TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Other standard amenities include refrigerators, microwaves, and free local calls.


Property features

Guests of Sweet Dream Inn University Park enjoy access to free WiFi in public areas, a business center, and coffee in a common area. A stay here includes free parking. The 24-hour front desk has staff always at the ready. Additional amenities include express check-out, laundry facilities, and an ATM.

Room options

Standard Double Room

2 Double Beds | Sleeps 4

Standard Double Room - Accessible

2 Double Beds | Sleeps 4

Standard King Room - Accessible

1 King Bed | Sleeps 3

Extended Stay King

1 King Bed | Sleeps 3

Guest reviews for Sweet Dream Inn University Park

Everyone (23) Couples (5) Family (8)
2
Everyone

The property has potential, but it needs a face-lift and lots of work.

By on Jun 18, 2022

Review comment responded on Jun 22, 2022

Hello, I would like to apologize for the inconvenience this may have caused during your visit with us! Truly hate that you didn't get to experience the hospitality with us at Sweet Dream Inn University. We have spoken to our maintenance and housekeeping team to fix all the issues that you have brought to our attention.

3
Family

Didn't like the out of date room. No room service

By on Mar 10, 2022

Review comment responded on Mar 10, 2022

Thank you for staying with us. We are sorry to hear that you experienced issues while staying here. We will continue to implement changes so that our guest are completely satisfied. Thank you for letting us know!

4
Everyone

Clean room and quiet

By on Jan 23, 2022

Review comment responded on Jan 25, 2022

Dear guest, Thank you for choosing to stay with us and rating your experience as positive. We are glad that you found the room clean and quiet, and we hope your stay was comfortable and you had easy access to everything you needed. Please do let us know if there is anything that we can do to make the next experience even more enjoyable for you. We look forward to having you back soon for another pleasant stay during your next trip to the area. Best Regards, Guest Experience Team Sweet Dream Inn

1
Business Business

Do not EVER sray here! Staff is very rude to the point that i checked out in the middle of my stay because of the awful staff and unclean rooms.

By on Dec 26, 2021

Review comment responded on Dec 28, 2021

Dear guest, We are very sorry to hear that you did not complete your stay with us recently. We generally receive numerous compliments for our professional, friendly, and helpful staff, and we are disappointed to read your comments in relation to your experience. This is not the usual feedback that we get, and we will endeavor to find out what specifically arose and see to it that we provide better customer service moving forward. Furthermore, we will have your comments additionally reviewed by our housekeeping team to ensure our standards of cleanliness are maintained at all times. It is disappointing if a guest leaves with less than first-rate experience - this is very unlike us. We know we can do better, and it would be an honor to have another chance to change your perception and restore your faith in our facility and hospitality. Best Regards, Guest Experience Team Sweet Dream Inn

5
Everyone

I love this hotel all the people who working at the front test are so nice. On 8/13/21 at 3:30pm I check in the guy was no nice I asked for the room I want and he gave me room #133 but before I book my room I SAW LOT PEOPLE wrote bad things about this place but I have no choice since this is the only place was cheap and I can AFFORD FOR MY TRIP. The room was clean and WE LOVE THE BED. The only problem I didn’t know there no room service (cleaning) every day have to request 24hrs ahead. But I just asked the cleaning lady to have me the clean sheets and the pillows cases n I change it on my own. No big deal n I just sweep the floor on my own. I love the location. All teh people who working there are so nice but I forget there name lol. My next visit I take this. Hotel and I will asked for this room again. I hope so lol. Room #133

By on Aug 19, 2021

1
Family with small children

Terrible

By on Jul 14, 2021

Review comment responded on Jul 15, 2021

Dear guest, thank you for taking the time to rate your recent stay with us. We are disappointed that you don't seem to have had the wonderful experience that the vast majority of our guests do. We sincerely hope that you will give us another opportunity to restore your faith in our hotel and hospitality. Best Regards, Customer Care Team

5
Everyone

By on Jul 12, 2021

Review comment responded on Jul 25, 2021

Dear Guest, We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards, Customer Care Team

3
Friends

The rooms hava a bit of a humid smell and some of the rooms are not completely clean. However they will clean if asked and some of the staff is very friendly.

By on Jul 12, 2021

Review comment responded on Jul 13, 2021

Dear guest, Thank you for your review. We strive to deliver a great guest experience, but it sounds like your time with us did not meet your expectations entirely. We are sorry to hear that you had issues with odor and cleanliness. We take upkeep and cleanliness very seriously, and your room should always feel fresh and clean. Our staff generally does a great job when it comes to maintaining our property and preparing the rooms for upcoming guests, so it is strange that this happened. We have noted your feedback, and we will see to it that our staff does a better job of preparing/airing out the rooms moving forward. We look forward to an opportunity to welcome you back and hope to delight you with a superior experience during your next trip to the area. Best Regards, Guest Experience Team Sweet Dream Inn

1
Family Business Business

Bad

By on Jul 9, 2021

2
Everyone

It's a cheap place to stay in all respects.

By on Jun 29, 2021

Review comment responded on Jul 1, 2021

Dear guest, We appreciate that you have taken the time to let us know how you perceived our accommodation and find your review very disappointing. Our primary goal is always to exceed expectations of comfort, convenience, and quality amenities. For that reason, we certainly take this very seriously and have forwarded your feedback to management for review. We hope you will give us another chance down the road so that we can delight you with our continuous improvements. Best Regards, Guest Experience Team Sweet Dream Inn

Sweet Dream Inn University Park

7330 Plantation Rd, Pensacola, FL 32504
url importing http://www.orbitz.com/Pensacola-Hotels-Sweet-Dream-Inn-University-Park.h10198-p2.Hotel-Reviews
There was an error importing /Pensacola-Hotels-Sweet-Dream-Inn-University-Park.h10198-p2.Hotel-Reviews, error: javax.servlet.jsp.JspTagException: 301 http://www.orbitz.com/Pensacola-Hotels-Sweet-Dream-Inn-University-Park.h10198-p2.Hotel-Reviews

Frequently asked questions