The outside of the building was fantastic. I wish the lounge was open but due to covid it was not. The pool was quite cold both indoor and outdoor. They need to clean it more often as it was growing moss on the floor of the inside pool. Because of covid once you are checked into your room house keeping does not come in to clean until you check out. They will knock on your door and see if you'd like any trash bags or linens or towels but thats it.
Box spring has a huge stain one of the bad, need to give the door a kick to close. Carpet is super old and I have some bug bites. I wear mask in the lobby as rules are posted from all entrance. But most of the employees don’t wear as well as guest. Front desk lady told me that mask is a must but she is not wearing one.
You pay for what you get. Needs a serious cleaning
This is a great hotel... I wish the option for a monthly stay was available during my visit.
Don't fall for the scam this hotel tries to pull. Regardless of what they say, they have NO pool. The entire place looks like it's a war zone! It's in an endless state of constructions with everything in shambles and nothing working. There is no breakfast despite their false claim to the contrary. Don't fall for it.
Would never stay there again!
the hotel was full of roaches and stinks, dirty, rooms were not vacuumed. and Roaches are also in the blankets, mattress and bedsheets. that is disgusting.
Carpet was not vacuumed, critters on tile floor and toilet dirty. Light switch Was located between fridge and wall with little space and had a broken cover, scraped finger. Counter top was sticky and some dishes dirty. Staff was courteous and took care of cleaning floors. Lounge closed and other amenities not available due to past hurricane damage
The staff was cold but not rude. We chose this hotel because it was advertised as breakfast, it was not made clear that it was a "continental" breakfast. This will affect our future stay in Pensacola when we visit our son in the Navy.
Nothing to like. 150% disappointment. Room #1 stunk and full of roaches! Given 2nd room in adjacent building and was also full of roaches!
Staff was nice, but the hotel is nothing as described. My room smelled of bleach (which i am allergic) the carpets were wet.. the air conditioning seemed to be blowing mositure versus cold. Had to wear my shoes the whole time. Didn't dare use the rub. The bar is laughable and apparently there are no pools ... Only good thing about it was the staff was nice.
I did not like the AC in our room. It did not cool the room very well. Also the refrigerator would not keep our drinks cold. Room service did not come to get trash after the first night we stayed. We had to request more towels as well.
Ok for the money might stay there again if I couldn’t find something better
As soon as we walked in our room several roaches were in the kitchen and bathroom.
Nothing unique. I like the attention from employees. Very nice people
The mini kitchen in rooms it was a big fridge and stove and sink
Ashton Inn & Suites places you within a few miles (5 km) of Pensacola Naval Air Station and A.C. Read Golf Course. This 133-room hotel welcomes guests with conveniences like a bar/lounge, an outdoor pool, and an indoor pool.
At the end of the day, the bar/lounge is a great place to grab a drink.
The 133 air-conditioned rooms feature kitchenettes with refrigerators, microwaves, and stovetops. 32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Other standard amenities include coffee makers, safes, and phones.
Ashton Inn & Suites features an indoor pool, an outdoor pool, and a gym. The 24-hour front desk has staff standing by to help secure valuables, and answer any questions about the accommodations. Additional amenities include free WiFi in public areas, a meeting room, and a 24-hour business center.
The outside of the building was fantastic. I wish the lounge was open but due to covid it was not. The pool was quite cold both indoor and outdoor. They need to clean it more often as it was growing moss on the floor of the inside pool. Because of covid once you are checked into your room house keeping does not come in to clean until you check out. They will knock on your door and see if you'd like any trash bags or linens or towels but thats it.
Box spring has a huge stain one of the bad, need to give the door a kick to close. Carpet is super old and I have some bug bites. I wear mask in the lobby as rules are posted from all entrance. But most of the employees don’t wear as well as guest. Front desk lady told me that mask is a must but she is not wearing one.
If we get a complaint it gets logged in by the front desk and we review it every day to zero in on any issue within our power to correct. I could not find such a complaint so I can respond to a couple of your issues. The carpet is not a year old yet. The pattern of high low makes it appear to have worn spots.We bought it that way.The clerk at the front desk does not have to wear a mask because they are 6ft away from you and there is a plexiglass shield between her and the guest. We furnish guests with a mask free if you don't have one. Thanks, for observing our policies.
You pay for what you get. Needs a serious cleaning
We appreciate you staying with us. I will let our housekeeping know about your experience.
This is a great hotel... I wish the option for a monthly stay was available during my visit.
Thank you for staying with us.
Don't fall for the scam this hotel tries to pull. Regardless of what they say, they have NO pool. The entire place looks like it's a war zone! It's in an endless state of constructions with everything in shambles and nothing working. There is no breakfast despite their false claim to the contrary. Don't fall for it.
If you want to get an update on the amenities of the hotel check our website. They are not displayed on other websites. We are about 4 weeks away from completion if the contractors perform as they say they will.
Thanks for staying with us
Would never stay there again!
I am sorry things did not go as well as you expected. Thanks for staying with us.
the hotel was full of roaches and stinks, dirty, rooms were not vacuumed. and Roaches are also in the blankets, mattress and bedsheets. that is disgusting.
Although we can not always find proof to agree with everything that a guest might say in a review we do thank you for taking your time to review after your stay.
Carpet was not vacuumed, critters on tile floor and toilet dirty. Light switch Was located between fridge and wall with little space and had a broken cover, scraped finger. Counter top was sticky and some dishes dirty. Staff was courteous and took care of cleaning floors. Lounge closed and other amenities not available due to past hurricane damage
Thanks,for taking the time to give a review on your stay. We went back to see how we could improve on the cleaning issues you experienced . Your comments were very helpful. We appreciate you staying with us.
Thank you for staying with us.
Thank you for your review