Sunway Hotel Seberang Jaya3.5 out of 5.0
Recent guest reviews
The room temperature was brilliant. It's just so perfectly nice, I wouldn't want to go out of the room. Breakfast was good, the location is pretty convenient to be honest - had a great nasi kandar nearby. It's an overall a good hotel, that could have been better. E.g. scrapped off the moldy in the bathroom, kind of hate the scratchy towel and please install one master switch to rules all them switches - if there's one, I'm sorry. I couldn't find one, and I have to switch those lights one by one.
It is very bad experience and nausea, everyday breakfast will have flies accompany all around. It like having the meals at roadside wet market, not hotel. Already highlight to hotel, say will take serious action but flies still there........
Other options around but this is a good choice. Very affordable. Bedding also much better than basics. Lots of restaurant options close by. But this part of Penang very different to Penang Island. Bird park nearby has a good collection tho birds not so happy
We just need sum break from our hectic life and decided to have a night stay here and honestly made a gud decision abt it... The room is cosy for us wit a king bed facing to sunway carnival mall and was located on lounge floor as we upgraded ourself to pamper our date day... The lounge opens from 5 to 7pm and we had couple of drinks with some light snack was provided too, around 5 to 8 dishes i would say plus with dessert and fruits which was a plus point too... Since we was on club room, the minibar was complimentary ( who dont say yahoo for complimentary minibar ) Had our b'fast next monin in the coffee house if nt mistaken is call Sun Cafe... The choice of the spread was decent of the amount that we paid... And yes we order in room dining for salmon grill was yummy wit the black pepper sauce, it may sound weird bt the taste was like a bomb actually... A perfect date for both us actually... would visit again if this date comes in our mind again...
I checked in on a Fri night for a two-night stay for a two-day training programme. The hotel room and seminar rooms are OK - clean and comfortable. Banquet service is a bit slow (under-staffed?) Food is good but there are a lot of flies in the coffee house where breakfast and lunch are served. Quantity of food served during morning & afternoon tea breaks seem a little inadequate, including the coffee, tea and milk. Had to call the reception for help as we couldn't find the banquet staff (e.g., for topping up the milk). Repeated the next day (no learning or passing on of info). Banquet & front desk don't seem to be in communication.
I called the Hotel to check pricing and availability from Sept 24-29, from the moment the reservation agent answered my call, I noticed how pleasant, friendly & professional she was, I knew right away that I wanted to stay there and I knew with service like this, I will for sure enjoy our stay. Thank you Jurina Jamil for make my Hotel shopping much easier & faster. Everything she promised on that call, we got it and a lot more. I just mentioned during the call that my wife's birthday will be during that week we will be there, she arranged a surprise Birthday cake a day before we left, The Management Team & staff joined to sing a happy birthday to my wife at their dining room. Jurina also treated us for lunch. Thanks to Jurina & Management, you made our busy week a most enjoyable. Rooms are very clean and comfortable, Food is great and very reasonable priced, staff are Fantastic. I will for sure stay there again and will recommend it to our family & friends
Stayed at this hotel recently during my business trip in the mainland part of penang. Actually, i am a frequent guest at this hotel. I really enjoyed the hospitality offered. Checking in is smooth (I did a booking through apps). Front staffs are friendly. room is nice, bed and pillow is comfy. Room amenities is good, toilet is clean, interior design is nice.👍👍👍👍👍 Room rate is affordable, breakfast is good, many choices..😁😁😁 And plus point, they provided very delicious snack in each room "Ban Heang Tambun Biscuit" (Penang Native Product). Please continue providing this snack.. please... 😃😃😃😃😃 Room for improvement: My last visit is in rainy day. Hotel had a large open parking. I stop at the lobby, drop my baggage. There were no umbrella provided at the lobby that time that i can borrow (since i dont bring any umbrella). I drive my car to parking area and need to walk in rain from car to lobby. 😥😥😥 I also noticed toilet bowl had some black stain (room 1003). Perhaps room service guy can check and clean the bowl properly. 👌👌👌 I stayed in this hotel many times. There are some blue bottled water displayed beside counter since months ago (and the bottle arrangement, location etc remain the same). I think the display make your counter look mess. Serabut. I dont know why they display it there (not a free drink for hotel' guest - no one offered a bottle to me till now 😂😂😂) Overall, this hotel is highly recommended to all.
While checking in, heard this local Chinese guy complaining to the front office who claimed he has stayed in this hotel couple of months ago that the hotel has now started to charge local government tax where this tax has been charged since year 2014! It's insane to have such ignorance cheapskate hotel guest.. Anyway, as a return guest and Sunway pal member, check in is breeze and stayed at the 14th floor premier room. Room amenities are as per described in the website. Car parking is complimentary, and walking distance to the shopping mall, lots of restaurant nearby. Only setback that there isn't a Swimming pool and seem the lounge at the ground floor is closed recently.
stayed one night, overall the room was clean, new, air cond working very well, cold but just a tad noisy. slept well. bathroom was alright. free parking down side: food in the hotel is not worth the money spend, average, could get better food elsewhere. service: overall ok but was not happy with one staff attitude in the restaurant. too many people smoking just outside of the hotel entrance not a bad place for short stay.
We attended a family wedding at the ballroom and stayed 1 night on 2 Sep. A big hotel with spacious rooms. Very clean too. Breakfast was a variety and excellent service by staff in cafe. Great attention to detail and service. A very pleasant stay. Nearby mall and supermarket and surrounding shops with 7-11, 24 hrs mamak stall and Happy Mart. All within walking distance.
Reviews from Trip Advisor
72% of guests recommend this hotelTotal of 278 reviews