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Pinnacle Grand Jomtien Resort

4.0 out of 5.0

Recent guest reviews

Read till the end, I will get to the sunbeds below: When I read some other reviews I really wonder if the people were in the same hotel as I was. My experience in Pinnacle Grand was really bad. The furniture in our room was old and the room was dirty. Our first room also had a dirty toilet which didn't flush and a lamp broken as well as almost no water coming out of the shower. After we mentioned that it took the staff over 1 hour to get us settled into a new room. The new room was in one way nice as it had sea view, but the furniture was the same. The room still had sand from the last person who stayed there on the floor, it was supposed to be clean. At that point I really wanted to get to the beach so I didn't say anything again. A note to the hotel here: PLEASE clean the phones in all your rooms and the wood above the beds and other interior in the rooms. I do want to believe that our bed sheets were clean but the rest of the room from both rooms I have been in was filthy! Now to the sunbeds: Half of all sunbeds in the garden and on the beach were broken and also the shades were mostly broken! This should not be in a 4 star hotel. If you don't believe me, I took pictures... It can happen that one or two sunbeds are broken but not half. I felt 'ashamed' for this hotel!

Hello, the Pinnacle is a decent get away from Bangkok for those that live here and need a quick escape. The resort is south of Pattaya, away from the noise and traffic. It is a lively hotel with middle class Thai families mixed with half dozen tourists. The beach is clean, quiet and well laid out with umbrellas and chairs. The grounds are fairly well kept and the pools are clean. Although a bit dated, everything was in working order and no shoddy repairs etc. Though a bit busy, the morning breakfast buffet was decent, coffee, eggs to order, indoor/outdoor seating, plenty of staff etc. Rooms were a decent size, 40sqm, clean, renovated bathrooms, safe, etc. Next to the hotel from the beach are two decent restaurants, one; Bacco, the same owners as the Thonglor, Bangkok one. and The Glass House- which was a fairly impressive Thai restaurant. very family oriented. Approx 2 hrs drive from BKK.

I'd say better average in Asian four star, food good, resort older but still large and useful with helpful staff... plus - quiet place and minus - far from Pattaya of course but hotel has shuttle service.. Would recommend

The location is excellent, right at the beginning of Na Jomtien. The resort is set back so you have the spacious rooms, each with their own balcony centred around a lovely tropical garden and a small relaxing pool. There is also a full-sized pool, then a lovely lawn with plenty of sun-beds and finally a private beach with sunbeds. Unlike Jomtien and Pattaya beaches, there is no beach road, which makes it very peaceful and secluded. We hired a car but the resort offers shuttles into town if needed. Breakfast buffet was excellent and so too was the evening restaurant. The staff spoke very good English and were very helpful.

The big plus is the hotel's true beachfront location. A free shaped swimming pool and a rectangle one plus the large garden provide enough space for all guests. There are enough beach beds right on the sandy beach and also on the lawn adjoining. The breakfast buffet is ok. Wifi is free but unreliable. Some repainting and renovation could be done. Some staff are friendly, other ones indifferent or rude.

Another side when you think about Jomtien. The price for 4nights with a deal from booking.com is 11,800 thai baht. It's comes with breakfast and your resort private beach. It's fare enough. There're are more luxury resort in "Na Jomtien" area. I hope you find a good one. Cheers!

While booking thru Tripadvisor link (linked to Agoda.com), I have a choice of Garden villa or pool view room facing room at the same price of USD61 (before tax, weekday.) I picked the Garden villa. The villa is across a road from the main hotel property. The whole villa complex is beautifully designed and felt secluded (compared to the main hotel with 4 floors). The problem for my villa numbered 3173 is that once I got inside I found 4 mosquitoes were flying around (I immediately got bitten). I phoned the housekeeping to apply mosquito spray and solved the problem. The maid tends to open all window and door while they clean the room daily. I would recommend this property as the similar quality hotel in USA would be 3 to 5 times the cost. The first night we stay there was no hot water (regular tap cold water) even though I tried to turn the water faucets different direction running the water for 5 minutes. It was too late at night 10pm to called for maintenance man to fixed it. The hotel front desk agreed to fix it next day at 10am. However, after a breakfast and swim at the beach and back at 12 noon to the room the problem was not fixed. So I phoned again and finally the maintenance came and do whatever they do (may be changing a hose or turn on the hot water valve somewhere outside) and we finally get ourselves clean off the seawater with hot water shower. I do not understand why the receptionist had to give me the very last villa closest to the west end. In the day time all I hear is the banging noise from the construction of the next door high rise building. I came here for my vacation and stay in this facilities and I saw a few other villas further away that are vacant. I cannot figure out why when there is empty villas and I was assigned to the villa that is going to get disturbed by the noise. Since this is the last villa next to the west end entrance area, you can also hear the chatting of the janitors. I can accept the fact that if all the villas were fully occupied then this villa numbered 3173 is the only last one available. It could be that the receptionist stick by the rules that those villas further away from the noise are worth a few dollars more and so even if there are empty the hotel is not going to give it to me. Buffet dinner at the restaurant is 499 baht/person which is quite expensive. However, a 2 to 4 minutes stroll (depending on how fast you walk) you will reach the row of restaurants by the beach (look up google map). I particular like the Drifter Pizza. A cozy nostalgic shack that the light sea wave sound sooth you just a few meters away. The hotel is charging 3000 Baht to hire a taxi to the airport and you need to book one day ahead. While you can take a chance to order UBER ride that charge anywhere from 600 to 1000 Baht. However, sometime UBER shown no car available. This hotel cater to Russian clienteles arriving in tour buses. In the morning breakfast area all I saw was some 100 Russians and hardly any Asian. So you will missed some of the loud chatting Chinese tourist group that swamp the central Pattaya city area. I read 4 pages of Tripadvisor reviews and had to agree that the staff in this hotel need more training on offering more hospitality to the guests. They pass you by without acknowledging you as if you are a stranger on the road. A smile or having eye contact and nob on the head or wave is a simple gesture to show some warm and welcome. I would send the management to stay one night at the Citrus Parc Hotel Pattaya to learn how they treat their customers. The sea water in front of the hotel beach is not as clear due to the fine sand that suspended in the water. At times due to the current it received the discharge from the estuary nearby. One advise: bring and apply your DEET mosquito repellent. Too bad that my travel schedule is not flexible. On my search for 4 nights the price came up to be USD51; 3 nights USD60 and 2 nights USD63. So, if you want to stretch your dollar a longer stay may be your option if you prefer quiet area. Your mileage may varies pending on weekday or weekend and travel seasons. The big pool towards the beach can be deep (I guess it is 3 meter deep) and it is the most popular of the 3 pools plus a kid pool (not counting those pools in the separate Garden Villa area). There is also a facilities close to this pool for the morning Yoga. I forgot where I read on the internet that this is one of three hotels that has a private beach in the Jomtien beach area. So, search and take your pick. Overall, you should try for at least one night here and decide for yourself. This is a 5 star rated facilities hotel and even for dis-satisfied guest would still fetch 4.5 star.

The Pinnacle Grand Jomtien is one of our favorites in Jomtien. It's quiet with a private beach. We have been there at least 4 times and will continue to return. Pros: Private beach Workout facilities On site massage spa which is cheap and when offered a massage in the pavilion on the beach is very relaxing Two pools, one with a toddler pool Sliding board and toddler toys Plethora of chaise lounges and towels Lovely gardens Quiet and off the beaten path Decent on site restaurant Cons: Far from public transport so you need a car or to hire someone to go out Older so the mattress needs replacing I could feel the springs when sleeping as well the chaise lounges and huts over them are not in great shape

The compound is great. With a private beach. Loved it. Breakfast was good. The pool was lovely. Need to work on staffs more. Not very friendly. The wifi was too bad in my room. Can't get signal. Far from downtown but great for relaxing.

The Chinese medication massage with Ms Liao Xue Fang was excellent. She has a real knowledge of healing. Don't miss. For the hotel, my family has been to the hotel from time to time (already more than 15 years). It was our favorite place. But on our recent visits, the hotel took less and less care (probably emphasized on the group tour). It needs to be improved on there services and take more care of places. Many sport and activity equipment are lack of proper care. Breakfast service staff was not so friendly.

37/2-11, Moo 2, Na-Jomtien Soi 8 Sattahip Chonburi

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Spa

Located in Na Chom Thian within a mile (2 km) of Alangkarn Theater, Pinnacle Grand Jomtien Resort is within 2 miles (3 km) of Mimosa Pattaya. This 4-star hotel has 345 guestrooms and offers a full-service spa, an outdoor pool, and free in-room WiFi. It's also close to Pattaya Floating Market and Love Art Park.


Dining

Enjoy dining at the hotel's 2 onsite restaurants: Tonsai offers relaxing pool views; Tid Talay specializes in international cuisine. Order from 24-hour room service to satisfy your hunger without leaving your room, or explore the hotel and get a beverage at the bar/lounge or coffee shop/café. Start each morning with buffet breakfast, available for a fee from 6:30 AM to 10 AM.


Rooms

The 345 rooms are soundproofed and have an array of amenities, including furnished balconies, refrigerators, and minibars. Guests can expect to find free WiFi and flat-screen TVs with cable channels. Bathrooms offer hair dryers, free toiletries, bathrobes, and slippers. Other standard amenities include coffee makers, free bottled water, and safes.


Property features

Guests of Pinnacle Grand Jomtien Resort enjoy a full-service spa, an outdoor pool, and a children's pool. There's free parking and limo/town car service. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this beach hotel include a fitness center, free WiFi in public areas, and a conference center.

Room options

Deluxe Room

Full 1 | Twin 2 | Sleeps 3

Garden Villa

Full 1 | Twin 2 | Sleeps 3

Pool Villa

Full 1 | Twin 2 | Sleeps 3

Deluxe Room, Sea View

Full 1 | Twin 2 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

82% of guests recommend this hotel

Total of 499 reviews