Amari Nova Suites

one of my fave hotel in pattaya...very friendly staff, good and big room...complete facility at the studio room, there are microwives and wasging machine at the room....top roof pool...i never get bored staying at this hotel...

This is a very cheap hotel with more than amazing facilities... great hospitality... must contact Mr. Kik he knows a lot about the city and he there once you call him.. great washroom and very cozy rooms. I enjoyed a lot there. You can carry ready to cook food and make it there for free.

I usually at Amari Ocean just never this one. For this particular place, Everything is ok for such cheap price, I get what I paid for, some comfortable enough place to stay near the Pattaya Marathon venue. We checked in and missed the towels hanging way inside the hiding corner of the shower. The reflection of the outside light on the shower booth glass also blocked the view. We called the front for towels. An angry housekeeper showed up all annoyed and sweaty with no shoes on, speaking loudly that how can there not be any towels. With our honest belief we said you can come point it out to us where the towels are because we did not see. She marched in pointed in that secret corner with very annoyed and loud voice "THERE THERE". I still could not see them because I have not walked in the shower booth and she got even more annoyed and yelled, face angry and repeated the pointing in a very rude and annoyed manner. We were very disappointed, shocked and petrified with this. I am still shocked and shaken a bit while typing this. She may be having a bad day or busy with something else but that does not treat her any right to treat other people like this, let alone a hotel guest. Basic manner of a housekeeper of any given hotel would be not to speak like that to guests who in no way raised any tone at her, let alone a hotel using Amari name? The manner was unacceptable and appalling to us. We would not have chosen to come here if it is not close to the running venue. Amari Ocean has exellent staff. Very bad experience this time I would say. How do I file an official complaint?

Very neat apartment hotel , we had two adjacent rooms . Front desk was very helpful in every way . Rooms were very spacious , all the facilities were more than satisfactory . The hotel shuttle to the beach was handy, though it was only one way. We arranged for activities through the hotel and it was well organized. we have requested for in room massage service and the ladies were very professional. All facilities very close to the hotel , such as supermarket , forex , transfers to Bangkok and even an Indian restaurant so closeby. Made our stay almost perfect. Breakfast was very good , with lots of good options including Indian dishes such as Upma , Puri ... Highly recommendable for short stay in Pattaya.

Great hotel with very friendly staff, specially front desk and housekeeping. Just the negative are some rude and inconsiderate passengers from India that throwing their own Bollywood party around the swimming pool and picking food with their hands at breakfast. Overall very good experience.

Horrible Front Desk Person... Good Hotel, Good Breakfast, Guest Friendly. Run away if you see Mr Yuri (Front Desk Guy), He thinks he is gods gift to mankind and is doing us a favour in giving us a room.

Having stayed here on previous occasions & was once my fav hotel in Pattaya unfortunately I will never stay here again. Check-in was a terrible, after a long journey & not feeling too well I just wanted to get to my room & relax. After filling in the the check-in card I was ushered to an a tiny building next door to the main building, it was a cramped mini version to what I thought I'd booked, After unpacking, I laid down on the bed but the construction outside the window was doing my head in. I went back to reception & explained I booked a 1 bed suite with kitchenette on agoda , the same as I'd had before, but it was explained that I'd booked the rubbish accommodation next door even though I'd paid 2500 a night including breakfast. I explained I'm not happy what can we do? nothing was the reply, which turned intoan uncomfortable stand off. In the end I was offered a room at the back of the adjacent building away from the construction work, I agreed & went to start moving room, after settling in the next cramped room I went to lay on the bed which was uncomfortable, the smell in the mini version of the suite in the main building was disgusting, I had enough & went back to complain to reception. I said I can't stay in that building & I'd have to get on the phone to agoda. It was then made very clear by the male receptionist because I'd booked on agoda and not on their own website I wasn't treated favourably. I was then told I can stay in the main building but I'd have to pay extra, so I said ok, by now I was being pushed to my limit. I was put on the 6th floor, the air-con didn't work properly and was fixed 2 days later, I spent 3 days with no internet before that was fixed, I entire place is infested by ants. The room maid was very good & helpful. The gym is poor and the treadmills are in the same poor state as they were a year ago. I went to breakfast only twice out of my 9 day stay as it was an uncomfortable place with a poor choice. The roof top pool is no longer the peaceful relaxing place it once was, large groups of Indians were rowdy & several times were asked by staff to be quiet. Then after enduring a horrible 9 days at the Amari Nova Suites I booked a taxi through the hotel for 4.15am. I wanted a professional service to get me to the airport for a 7.40am flight. I came to reception at 4.10 and no taxi was waiting, then the night receptionist said my driver was outside... asleep! He woke him up, came in to have a wash 15 minutes later we were ready to go. The driver was in his mid 20s & the car was a heap of junk. 5 mins out of Pattaya he was falling asleep at the wheel. A dozen times I nudged him to wake up at he was nodding off, just like my hotel experience, the taxi ride was terrible & terrifying. It was such a relief to reach the airport in one piece. Never again.

Stayed here in April and left a positive review. Recently stayed here again in late july/ early August and once again have nothing but praise for this establishment. Rooms clean and modern, Management and staff always friendly and all to willing to help with any issues. Location is close to facilities but just far enough away that you don't get the noise as opposed to the beach area. Will return again and would definetly look into staying here once again. Thanks Nova suites Pattaya.

Stayed a few days and been happily surprised by the staff fairness on the rate. They could of charge same (high) price for extension days but they didn't :) Rooms are spacious but the humidity is still annoying even with A/C at the max all day. Room service is not too bad but I wouldn't suggest to eat thai in the hotel.