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Recent guest reviews

Staff And entertainment was excellent. No included wifi and beach equipment sucked

This was my first time staying at a resort so I have little to compare too. but it was very nice

I liked everything. May be management can do something with evening activities, do more entertaining.

Beautiful property! Well kept! Difficult to find. No noticeable sign to get you to the property. Never had hot water in the shower i our entire stay

Very clean and beautiful property. staff is very pleasant and helpful. All of them understood english for those like me who dont speak spanish. Rooms are clean and beautiful. tons of stuff to do to keep your day jam packed of fun. Food is buffet style so dont be afraid of getting plate number 2 or 3 even 4. The wifi is trash and you have to pay for it but you're on vacation social media can wait. The drinks are grossly watered down and i was disappointed. They tasted like i was drinking juice stick to the can beers and wines to get your tipsy on or byob. Overall its a must visit. Also if you fly into san jose airport its a 3 and a half hour drive to the resort or a $180 taxi ride. The Liberia airport is closer. Just food for thought

The staff was very friendly and the food at all of the restaurants was very good. The grounds could have used some up keep as well as the hotel room floors. Waiting in line to make restaurant reservations every day was a pain in the butt.

Adult only need more liquor brand the pool close too early

Very good staff premium bar is excellent. Good in specialty restraints very good

Very nice, cozy resort. The staff were very friendly and accommodating. The pool area, grounds and views amazing. Will definitely go back.

Hotel was very nice and the staff was very pleasant and helpful. All the steps was a good way to get your cardio in for the day. Wildlife on the property was nice to see. The only complaint would be the air conditioner in the room was extremely noisy. The Ala Carte restaurants added some variety to the menu.

Nice place to stay. There is a beach, just don't go at high tide. Food was great especially the Italian a la carte. Breakfast got a little old though, would have liked some bacon on buffet. All the workers were nice and eager to help. Don't get suckered into a time share visit with a guy named Junior on the beach. He will tell you it isn't a time share, it is!!! Spa was amazing. Would definitely return!

Beautiful resort , nice beach and friendly staff . Lots to do just around the resort.

Fridge wasn’t working, the air wasn’t working. The power kept cutting off. And then the shower was plugged up. We ended up leaving for another hotel and now I’m fighting for a refund from orbitz

Beautiful place and beach . To many steps and long walk to the beach.

Was a nice resort. Special Resturants were very good. Buffets were ok. Most of the staff really nice and helpful. Swim up bar staff were grumpy

THIS WAS A GIRLS TRIP AND WE PUT UP WITH TERRIBLE SERVICE AND FOOD. THE FOOD WAS FAIR AT BEST. NOT A LOT OF CHOICES. RESERVATIONS FOR DINNER HAD TO BE MADE EACH DAY STARTING AT 8AM, BUT NO ONE WOULD BE AT THE DESK FOR RESERVATIONS. ROOM SERVICE WAS BEYOND SLOW. I REQUESTED WATER AND ICE (NO ICE MACHINE IN OUR BUILDING) AT 3PM IT ARRIVED AT 5PM. THE "FREE" WIFI WAS A BITTER DISAPPOINTMENT. WE HAD TO SIGN IN OVER AND OVER AGAIN WHILE IN THE ROOM!!! ACTIVITIES WERE SCHEDULED, BUT STAFF WAS NOT AVAILABLE TO CONDUCT CLASSES. ROOMS WERE OLD, NEEDS UPDATING, BUT IT LOOKS LIKE UPDATING WAS ATTEMPTED. BATHROOM IS SMALL AND NO VENTILATION ACCEPT FOR A WINDOW THAT IS IN THE SHOWER. SPEAKING OF THE SHOWER, IT WAS A LITTLE MORE THAN A TRICKLE. HOWEVER, THE WATER SUDDENLY TURNING TO SCALDING WAS AN EYE OPENER!!! THERE WASN'T ENOUGH CLEAN TOWELS HAD TO WAIT FOR LAUNDRY. NO ASSISTANCE ON THE BEACH WITH CHAIRS OR DRINKS. NO DRINKS UNLESS YOU BRING YOUR OWN TO THE BEACH. OH AND THE BEACH WASN'T PRIVATE. ANYBODY AND EVERYBODY INCLUDING THE PIT BULL DOGS WERE ON THE BEACH *THE BEST THING ON THEIR PUBLIC BEACH WAS THE MASSAGE BY SOME LOCALS

The resort is too spread out and inconvenient. Not a place for fun and excitement. Pretty much closes down at 8 p.m.. Food choices were very limited. Very costly to get around to other places.

Hotel is close to beach, food at Italian restaurant and buffet was amazing, staff was helpful and friendly, rooms and view were beautiful. Will definitely recommend and visit again!

Playa Hermosa Papagayo Guanacaste

Hotel highlights

  • Free WiFi in public areas
  • Free valet and self parking
  • Onsite dining
  • Nightclub

Occidental Papagayo - Adults Only -All Inclusive places you 1.6 mi (2.5 km) from Playa Hermosa. This 163-room, 4-star property welcomes guests with 2 outdoor pools, 4 restaurants, and free valet parking.


Dining

This property is home to 4 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the comfort of your room with room service.


Rooms

The 163 rooms have an array of amenities, including balconies or patios, minibars, and safes. Guests can expect to find 32-inch flat-screen TVs with satellite channels. Bathrooms offer rainfall showers, hair dryers, and free toiletries. Other standard amenities include ironing boards and desks.


Property features

Occidental Papagayo - Adults Only -All Inclusive features 2 outdoor pools, a nightclub, and a fitness center. A stay here includes free valet parking. Front-desk staff are standing by 24/7 to assist with any requests. Other amenities at this adults-only property include a spa tub, a sauna, and a rooftop terrace.

Room options

Deluxe Single Room

1 King Bed | Sleeps 1

Deluxe Room, Bay View

1 King Bed | 2 Double Beds | Sleeps 2

Deluxe Single Room, Bay View

1 King Bed | Sleeps 1

Premium Room, 1 King Bed

1 King Bed | Sleeps 2

Guest reviews for Occidental Papagayo - Adults Only -All Inclusive

Everyone (24) Couples (57) Business (2) Family (15) Friends (8) Other (3)
4
Family

Staff And entertainment was excellent. No included wifi and beach equipment sucked

By , from Denver on Mar 11, 2020

Review comment responded on Mar 13, 2020

Dear Dane, Thank you very much for sharing this great review of your recent stay at Occidental Papagayo. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  Kind Regards, Raul Arranz General Manager

5
Partner Couples

This was my first time staying at a resort so I have little to compare too. but it was very nice

By , from Cape Girardeau Mo on Jan 16, 2020

Review comment responded on Jan 16, 2020

Dear Michael We would like to thank you for choosing our Occidental Papagayo hotel for your holidays in Costa Rica and for the review you shared on Expedia, all of your kind words about your stay with us are great to hear. We thank you for this very kind review of our hotel and we look forward to serving you again in the future. Kind regards, Raúl Arranz General Manager Occidnetal Papagayo

5
Everyone

I liked everything. May be management can do something with evening activities, do more entertaining.

By on Sep 18, 2019

Review comment responded on Sep 18, 2019

Dear Guest Firstly we would like to thank you for the review you shared following your recent visit to our Occidental Papagayo hotel and are delighted to read that we were able to match your holiday expectations. The evening entertainment is held in our Disco and Lobby area and includes Live Music, Karaoke, Disco, Dancing Lessons, Audience Participation Games and Fun Auctions and Billiards etc. We will continue doing our best to bring performances which are of good taste and variety so as to guarantee quality evening entertainment for all our guests in the future. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Kind regards, Raúl Arranz General Manager Occidental Papagayo

3
Partner Couples

Beautiful property! Well kept! Difficult to find. No noticeable sign to get you to the property. Never had hot water in the shower i our entire stay

By on May 31, 2019

Review comment responded on May 31, 2019

Dear Guest Thank you very much for the time you spent to share your personal impressions of your stay at our Occidnetal Papagayo.We always welcome feedback, as it allows us to continually improve the experience we create for our guests. With regard to the lack of hot water in the shower, in most of the reports is due to the bad handling when using it,on the right the cold water comes out and on the left hot water after about five seconds. Thank you once again for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Kind regards, Jean Marie Prudencio General Manager Occidental Papagayo

4
Friends

Very clean and beautiful property. staff is very pleasant and helpful. All of them understood english for those like me who dont speak spanish. Rooms are clean and beautiful. tons of stuff to do to keep your day jam packed of fun. Food is buffet style so dont be afraid of getting plate number 2 or 3 even 4. The wifi is trash and you have to pay for it but you're on vacation social media can wait. The drinks are grossly watered down and i was disappointed. They tasted like i was drinking juice stick to the can beers and wines to get your tipsy on or byob. Overall its a must visit. Also if you fly into san jose airport its a 3 and a half hour drive to the resort or a $180 taxi ride. The Liberia airport is closer. Just food for thought

By on May 17, 2019

Review comment responded on May 17, 2019

Dear Guest Thank you for taking the time to share your recent vacation experience in Occidental Grand Papagayo. We are so pleased that you enjoyed you enjoyed your stay, our installations and service. In regard to water down drinks we are taken your comments on boar with our A&B department in order to improve the quality and variety in service. We hope to be able to offer an improved WI-FI service to all our guests very soon. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Kind regards, Jean Marie Prudencio General Manager Occidental Papagayo

2
Everyone

By on Apr 17, 2019

Review comment responded on Apr 17, 2019

Dear Guest We regret to read your discontent your visit to our hotel Occidental Papagayo. We thank you to contact us and let us see the services that have a significant margin of improvement. It was a pleasure to assist you during your visit, we hope to serve you again, ensuring our best intentions in advance. Best regards, Jean Marie Prudencio General Manager Occidental Papagayo

3
Family

The staff was very friendly and the food at all of the restaurants was very good. The grounds could have used some up keep as well as the hotel room floors. Waiting in line to make restaurant reservations every day was a pain in the butt.

By on Apr 13, 2019

Review comment responded on Apr 15, 2019

Dear Bonalou Thank you very much for the time you spent to share your personal impressions of your stay at our Occidental Papagayo. We always welcome feedback, as it allows us to continually improve the experience we create for our guests. We are glad to read that you enjoyed the food and the treatment received for our staff members. Regarding your comment about the grounds, floors and line to make dinner reservations, we will continued working to improve those services. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Kind regards, Jean Marie Prudencio General Manager Occidental Papagayo

5
Family

Adult only need more liquor brand the pool close too early

By on Apr 9, 2019

Review comment responded on Apr 9, 2019

Dear Guest Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Kind regards, Jean Marie Prudencio General Manager Occidental Papagayo

4
Family

Very good staff premium bar is excellent. Good in specialty restraints very good

By on Mar 21, 2019

Review comment responded on Mar 21, 2019

Dear Guest We would like to thank you for the praising review you shared following your recent visit to our Occidental Papagayo hotel and are delighted to read that we were able to match your expectations. We will congratulate our bartenders team all on your behalf for their contribution to your wellbeing whilst in our hotel. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Kind regards, Jean Marie Prudencio General Manager Occidental Papagayo

5
Everyone

Very nice, cozy resort. The staff were very friendly and accommodating. The pool area, grounds and views amazing. Will definitely go back.

By on Jan 23, 2019

Review comment responded on Jan 23, 2019

Dear Guest Thank you for your loyalty to elect Occidental Papagayo for your recent vacation, also for taking the time to write such a positive comment regarding your recent experience in our hotel We are glad to read that you enjoyed our pool areas, grounds and amazing views. We know that our staff effort is rewarded with your kind words. It was our pleasure to attend you throughout your stay and we do hope we have the pleasure of welcoming you back here in the not too distant future. Kind regards, Jean Marie Prudencio General Manager Occidental Papagayo

Occidental Papagayo - Adults Only -All Inclusive

Playa Hermosa, Papagayo, Guanacaste 485000
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