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Recent guest reviews

Beautiful location, beautiful beach. You have to do a lot of walking and climb lots of stairs to get around. things were not explained at check in, no maps or amenities explained so I had to figure where things are at, meals, drinks, etc. on my own. It would've been nice if things were explained better upfront. Food here was surprisingly good.

Not a 4 or 5 star resort, passable 3.5 star. Overall, the price is reasonable for the accommodation. Would I return, no. The entrance has the nicest view, similar to a movie. A scene from a drug kingpin's mansion, or a music video. The addition of a multiple restaurants and the view gave the star rating a bump. There were 3 restaurants, a bar, and a snack bar. The buffet food was over salted or bland. The desserts always tasted too sweet, with artificial sweetener and not real sugar. The snack bar was a little better. The Oriental (one of their restaurants) was very disappointing. The sashimi was old and the dessert fruit was from a can. The ginger sorbet was not a sorbet, more of a mousse. The rooms were not as clean as should be. The walls had some stains, looks like drips. The floors are not swept well, there were dead bugs all over the floor. The glasses in the bathrooms were not clean, they're usually not. The shower had a glass pane that was 1/3 the length of the shower. Water was on the floor every shower. The bathrooms are dark, need extra light if putting on makeup. There is a window on the shower wall, that did not lock. Only free activity offered was kayaking. Snorkeling was $200 for private, or $90/pp. Snorkeling was a 3 hour trip, but kayaking was maybe an hour. It was kayak around the corner, stop to swim, and kayak back. Two different types of sand. The Occidental beach sand was tan, the sand around the corner was black, similar to Bali's black sand.

Nice place, but food did not accomplish my expectations

There were dust mites and the service was terrible! I didn’t even stay I checked out early That’s how bad it was and I’m still fighting for my refund for the remainder days

Staff And entertainment was excellent. No included wifi and beach equipment sucked

This was my first time staying at a resort so I have little to compare too. but it was very nice

I liked everything. May be management can do something with evening activities, do more entertaining.

Beautiful property! Well kept! Difficult to find. No noticeable sign to get you to the property. Never had hot water in the shower i our entire stay

Very clean and beautiful property. staff is very pleasant and helpful. All of them understood english for those like me who dont speak spanish. Rooms are clean and beautiful. tons of stuff to do to keep your day jam packed of fun. Food is buffet style so dont be afraid of getting plate number 2 or 3 even 4. The wifi is trash and you have to pay for it but you're on vacation social media can wait. The drinks are grossly watered down and i was disappointed. They tasted like i was drinking juice stick to the can beers and wines to get your tipsy on or byob. Overall its a must visit. Also if you fly into san jose airport its a 3 and a half hour drive to the resort or a $180 taxi ride. The Liberia airport is closer. Just food for thought

The staff was very friendly and the food at all of the restaurants was very good. The grounds could have used some up keep as well as the hotel room floors. Waiting in line to make restaurant reservations every day was a pain in the butt.

Adult only need more liquor brand the pool close too early

Very good staff premium bar is excellent. Good in specialty restraints very good

Very nice, cozy resort. The staff were very friendly and accommodating. The pool area, grounds and views amazing. Will definitely go back.

Hotel was very nice and the staff was very pleasant and helpful. All the steps was a good way to get your cardio in for the day. Wildlife on the property was nice to see. The only complaint would be the air conditioner in the room was extremely noisy. The Ala Carte restaurants added some variety to the menu.

Nice place to stay. There is a beach, just don't go at high tide. Food was great especially the Italian a la carte. Breakfast got a little old though, would have liked some bacon on buffet. All the workers were nice and eager to help. Don't get suckered into a time share visit with a guy named Junior on the beach. He will tell you it isn't a time share, it is!!! Spa was amazing. Would definitely return!

Beautiful resort , nice beach and friendly staff . Lots to do just around the resort.

Fridge wasn’t working, the air wasn’t working. The power kept cutting off. And then the shower was plugged up. We ended up leaving for another hotel and now I’m fighting for a refund from orbitz

Beautiful place and beach . To many steps and long walk to the beach.

Playa Hermosa Panama Beach Guanacaste

Hotel highlights

  • Free WiFi in public areas
  • Free valet and self parking
  • Onsite dining
  • Nightclub

Occidental Papagayo - Adults Only -All Inclusive places you 1.6 mi (2.5 km) from Playa Hermosa. This 163-room, 4-star property welcomes guests with 2 outdoor pools, 4 restaurants, and free valet parking.


Dining

This property is home to 4 onsite restaurants, perfect for a quick bite to eat.


Rooms

The 163 rooms have an array of amenities, including balconies or patios, minibars, and safes. Guests can expect to find 32-inch flat-screen TVs with satellite channels. Bathrooms offer rainfall showers, hair dryers, and free toiletries. Ironing boards, desks, and wardrobes or closets are also available.


Property features

Occidental Papagayo - Adults Only -All Inclusive features 2 outdoor pools, a nightclub, and a fitness center. A stay here includes free valet parking. Front-desk staff are standing by 24/7 to assist with any requests. Other amenities at this adults-only property include a spa tub, a sauna, and a rooftop terrace.

Room options

Deluxe Room

1 King Bed | Sleeps 2

Premium Level Luxury

1 King Bed | Sleeps 2

Deluxe Room, Bay View

1 Double Bed | Sleeps 2

Guest reviews for Occidental Papagayo - Adults Only -All Inclusive

Everyone (27) Couples (57) Business (2) Family (17) Friends (8) Other (3)
2
Everyone

Beautiful location, beautiful beach. You have to do a lot of walking and climb lots of stairs to get around. things were not explained at check in, no maps or amenities explained so I had to figure where things are at, meals, drinks, etc. on my own. It would've been nice if things were explained better upfront. Food here was surprisingly good.

By on Jul 23, 2021

3
Friends

Not a 4 or 5 star resort, passable 3.5 star. Overall, the price is reasonable for the accommodation. Would I return, no. The entrance has the nicest view, similar to a movie. A scene from a drug kingpin's mansion, or a music video. The addition of a multiple restaurants and the view gave the star rating a bump. There were 3 restaurants, a bar, and a snack bar. The buffet food was over salted or bland. The desserts always tasted too sweet, with artificial sweetener and not real sugar. The snack bar was a little better. The Oriental (one of their restaurants) was very disappointing. The sashimi was old and the dessert fruit was from a can. The ginger sorbet was not a sorbet, more of a mousse. The rooms were not as clean as should be. The walls had some stains, looks like drips. The floors are not swept well, there were dead bugs all over the floor. The glasses in the bathrooms were not clean, they're usually not. The shower had a glass pane that was 1/3 the length of the shower. Water was on the floor every shower. The bathrooms are dark, need extra light if putting on makeup. There is a window on the shower wall, that did not lock. Only free activity offered was kayaking. Snorkeling was $200 for private, or $90/pp. Snorkeling was a 3 hour trip, but kayaking was maybe an hour. It was kayak around the corner, stop to swim, and kayak back. Two different types of sand. The Occidental beach sand was tan, the sand around the corner was black, similar to Bali's black sand.

By on Jun 25, 2021

Review comment responded on Jun 28, 2021

Dear Guest We first would like to thank you for choosing our Occidental Papagayo hotel for your holidays in Costa Rica and for letting us know your concerns relating to your time in our hotel as it gives us an opportunity to look at areas which may have for improvement and for that we are grateful , highlighting important features of the resort and providing our future guests with useful tips and suggestions that will enhance their vacation experience. Thank you once again for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Kind regards, Raúl Arranz General Manager Occidental Papagayo

5
Everyone

By on Jun 23, 2021

Review comment responded on Jul 5, 2021

Estimado Huésped Muchas gracias por calificar nuestra propiedad, es muy importante para nosotros. Esperamos tener la oportunidad de darle la bienvenida pronto. Saludos cordiales, Raúl Arranz Gerente General Occidental Papagayo

4
Family

Nice place, but food did not accomplish my expectations

By on Jun 7, 2021

Review comment responded on Jun 24, 2021

Dear guest: Thank you for your visit and constructive critics, our primary goal being to assure our guests feel comfortable and fully enjoy their visits. It was a pleasure to serve you during your visit, we hope to have the opportunity to serve you again. Kind regards, Raúl Arranz Medrano General Manager Occidental Papagayo

1
Family

There were dust mites and the service was terrible! I didn’t even stay I checked out early That’s how bad it was and I’m still fighting for my refund for the remainder days

By on Apr 24, 2021

Review comment responded on Apr 24, 2021

Dear Nija: We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Kind regards, Raul Arranz Medrano General Manager

4
Family

Staff And entertainment was excellent. No included wifi and beach equipment sucked

By , from Denver on Mar 11, 2020

Review comment responded on Mar 13, 2020

Dear Dane, Thank you very much for sharing this great review of your recent stay at Occidental Papagayo. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  Kind Regards, Raul Arranz General Manager

5
Partner Couples

This was my first time staying at a resort so I have little to compare too. but it was very nice

By , from Cape Girardeau Mo on Jan 16, 2020

Review comment responded on Jan 16, 2020

Dear Michael We would like to thank you for choosing our Occidental Papagayo hotel for your holidays in Costa Rica and for the review you shared on Expedia, all of your kind words about your stay with us are great to hear. We thank you for this very kind review of our hotel and we look forward to serving you again in the future. Kind regards, Raúl Arranz General Manager Occidnetal Papagayo

5
Everyone

I liked everything. May be management can do something with evening activities, do more entertaining.

By on Sep 18, 2019

Review comment responded on Sep 18, 2019

Dear Guest Firstly we would like to thank you for the review you shared following your recent visit to our Occidental Papagayo hotel and are delighted to read that we were able to match your holiday expectations. The evening entertainment is held in our Disco and Lobby area and includes Live Music, Karaoke, Disco, Dancing Lessons, Audience Participation Games and Fun Auctions and Billiards etc. We will continue doing our best to bring performances which are of good taste and variety so as to guarantee quality evening entertainment for all our guests in the future. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Kind regards, Raúl Arranz General Manager Occidental Papagayo

3
Partner Couples

Beautiful property! Well kept! Difficult to find. No noticeable sign to get you to the property. Never had hot water in the shower i our entire stay

By on May 31, 2019

Review comment responded on May 31, 2019

Dear Guest Thank you very much for the time you spent to share your personal impressions of your stay at our Occidnetal Papagayo.We always welcome feedback, as it allows us to continually improve the experience we create for our guests. With regard to the lack of hot water in the shower, in most of the reports is due to the bad handling when using it,on the right the cold water comes out and on the left hot water after about five seconds. Thank you once again for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Kind regards, Jean Marie Prudencio General Manager Occidental Papagayo

4
Friends

Very clean and beautiful property. staff is very pleasant and helpful. All of them understood english for those like me who dont speak spanish. Rooms are clean and beautiful. tons of stuff to do to keep your day jam packed of fun. Food is buffet style so dont be afraid of getting plate number 2 or 3 even 4. The wifi is trash and you have to pay for it but you're on vacation social media can wait. The drinks are grossly watered down and i was disappointed. They tasted like i was drinking juice stick to the can beers and wines to get your tipsy on or byob. Overall its a must visit. Also if you fly into san jose airport its a 3 and a half hour drive to the resort or a $180 taxi ride. The Liberia airport is closer. Just food for thought

By on May 17, 2019

Review comment responded on May 17, 2019

Dear Guest Thank you for taking the time to share your recent vacation experience in Occidental Grand Papagayo. We are so pleased that you enjoyed you enjoyed your stay, our installations and service. In regard to water down drinks we are taken your comments on boar with our A&B department in order to improve the quality and variety in service. We hope to be able to offer an improved WI-FI service to all our guests very soon. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Kind regards, Jean Marie Prudencio General Manager Occidental Papagayo

Occidental Papagayo - Adults Only -All Inclusive

Playa Hermosa, Panama Beach, Guanacaste 485000
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