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Polat Thermal Hotel

5.0 star property

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Photo gallery for Polat Thermal Hotel

Reception
An outdoor seating area with wicker furniture and orange cushions, under a green pergola with hanging lights.
Courtyard
Exterior
Massages

Reviews

6.2 out of 10

Popular amenities

  • Pool
  • Spa
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym

Explore the area

View in a map
Karahayit Mevkii, Denizli, Denizli, 20290
  • Place, Pamukkale-Hierapolis
    ‪12 min walk‬
  • Place, Red Travertine of Karahayit
    ‪15 min walk‬
  • Place, Pamukkale Thermal Pools
    ‪11 min drive‬

Room options

View all photos for Standard Room

Minibar, soundproofing, free cribs/infant beds, free WiFi

Standard Room

  • Garden view
  • 301 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed
  • Free WiFi

About the neighborhood

Denizli

Located in Pamukkale within a short walk of Red Travertine of Karahayit, Polat Thermal Hotel is within a few miles (5 km) of other popular sights such as Pamukkale Thermal Pools. This 252-room, 5-star hotel has 2 indoor pools along with a full-service spa and 2 restaurants.

What's nearby

  • Pamukkale-Hierapolis - 12 min walk - 0.6 miles
  • Red Travertine of Karahayit - 15 min walk - 0.8 miles
  • Antique Pool - 7 min drive - 2.8 miles
  • Pamukkale Travertine Terraces - 8 min drive - 4.7 miles
  • Pamukkale Thermal Pools - 11 min drive - 3.1 miles

Getting around

  • Goncali Station - 26 min drive
  • Denizli (DNZ-Cardak) - 70 min drive

Restaurants

  • ‪Vural Steakhouse - ‬14 min walk
  • ‪Yörük Evi - ‬6 min walk
  • ‪semaver çay evi - ‬10 min walk
  • ‪İpek Yolu Uygur Restaurant - ‬10 min walk
  • ‪Naz Kebap Evi - ‬8 min walk

About this property

Polat Thermal Hotel

Guests of Polat Thermal Hotel have access to a full-service spa, 2 indoor pools, and a children's pool. RV, bus, and truck parking is available. The front desk is staffed 24/7 to help with tours or tickets, securing valuables, and dry cleaning/laundry. Other amenities at this luxury hotel include a gym, a steam room, and free WiFi in public areas.
TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Minibars and phones are other standard amenities.
2 indoor swimming pools are on site along with a children's pool. In addition to a seasonal outdoor pool, other recreational amenities include a waterslide, a steam room, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages. There are hot springs on site.

Similar properties

Exterior
Hierapark Thermal & Spa Hotel
Pamukkale
  • Pool
  • Breakfast included
  • Spa
  • Pet friendly
8.4 out of 10, Very Good, 348 reviews
$75 nightly
The price is $83
Jul 8 - Jul 9
Total with taxes and fees
Hierapark Thermal & Spa Hotel

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • RV/bus/truck parking on site

Food and drink

  • 2 restaurants
  • A bar/lounge
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Hiera Restaurant

Things to do

  • 2 indoor pools
  • Children's pool
  • Full-service spa
  • Gym
  • Hot springs
  • Library
  • Playground
  • Seasonal outdoor pool
  • Shopping
  • Steam room
  • Waterslide

Family friendly

  • 2 indoor pools
  • Children's pool
  • Grocery/convenience store
  • In-room crib
  • Laundry facilities
  • Playground
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 4,542 square feet of conference space
  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • In the mountains
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Hot springs
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 7 buildings
  • Banquet hall
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • 24-hour room service
  • Minibar

More

  • Air conditioning
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property is closed between February 2 and May 13.

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • One child 6 years old or younger stays free when using existing bedding
  • Rollaway/extra beds are available for TRY 150.0 per day
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Rollaway bed fee: TRY 150.0 per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a smoke detector
Masks are required at the property for guests without COVID-19 vaccination
  • Check-in: 2:00 PM—-anytime
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in is easy with express services. Driving? This property offers RV, bus, and truck parking.
Property Registration Number 8133

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • Onsite safety features include a smoke detector.
  • Cashless payment methods are available for all transactions and masks are required in public areas for unvaccinated guests.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services. Contact the hotel at the phone number listed on your booking confirmation.
  • No rollaway or extra beds are available.

Property is also known as

Hotel Polat Thermal
Polat Thermal
Polat Thermal Denizli
Polat Thermal Hotel
Polat Thermal Hotel Denizli
Polat Thermal Hotel Pamukkale
Polat Thermal Pamukkale
Polat Thermal Hotel Hotel
Polat Thermal Hotel Denizli
Polat Thermal Hotel Hotel Denizli

Frequently asked questions

What can I see around Polat Thermal Hotel?

This hotel is situated in Pamukkale within a short 11-minute walk of Red Travertine of Karahayit and also 16 minutes on foot from Pamukkale-Hierapolis. You'll also find Pamukkale Thermal Pools and Hierapolis within a short drive.

How much does it cost to stay at Polat Thermal Hotel?

As of Jun 30, 2026, prices found for a 1-night stay for 2 adults at Polat Thermal Hotel on Jul 8, 2026 start from $159, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Will I be able to park at Polat Thermal Hotel?

Yes, there is RV/bus/truck parking available.

Is there a spa available at Polat Thermal Hotel?

There is a full-service spa available for guests to enjoy and services include massages.

Does Polat Thermal Hotel have luxury amenities?

Yes, guests can indulge in luxuries such as 2 indoor pools, 2 restaurants, and a poolside bar at this hotel.

Does Polat Thermal Hotel include a casino?

No, Polat Thermal Hotel doesn't have a casino.

Will I find an indoor pool at Polat Thermal Hotel?

Yes, this hotel has 2 indoor pools along with an outdoor pool.

Is Polat Thermal Hotel good for couples?

There are many amenities for couples at this hotel, including 2 restaurants plus some guestrooms feature a private hot tub and a fireplace.

Are there hot tubs at Polat Thermal Hotel?

No, but guests can enjoy a steam room at this hotel.

Does Polat Thermal Hotel have a restaurant with a breakfast menu?

Yes, Polat Thermal Hotel has 2 restaurants, and serves breakfast for a surcharge.

Will Polat Thermal Hotel allow pets to stay free of charge?

No, pets and service animals aren't allowed at Polat Thermal Hotel.

Are there connecting rooms at Polat Thermal Hotel?

No, there aren't connecting guestrooms at this hotel.

Can I book a room with a balcony at Polat Thermal Hotel?

Yes, some guestrooms at this hotel offer a balcony/patio where guests can enjoy mountain and garden views.

Polat Thermal Hotel Reviews

Reviews

6.2
Rating 10 - Excellent. 9 out of 41 reviews
Rating 8 - Good. 9 out of 41 reviews
Rating 6 - Okay. 8 out of 41 reviews
Rating 4 - Poor. 4 out of 41 reviews
Rating 2 - Terrible. 11 out of 41 reviews

6.0/10

Cleanliness

6.4/10

Staff & service

8.0/10

Amenities

5.6/10

Property conditions & facilities

Reviews

Verified

8/10 Good

yousef

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lot of leftover around the hot pool clothes some food empty drinking cans towels
Stayed 1 night in Oct 2022
Verified

2/10 Terrible

Leonardo

Disliked: Cleanliness, amenities, property conditions & facilities
Standard room very dated and in poor conversation. Some of common areas also in poor conservation like swimming pool showers.
Stayed 2 nights in Feb 2025
Verified

8/10 Good

Christina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the indoor thermal hot spring. Food very good. Pools to cold. No washcloths. Said use pool towels but then charged for them. We didnt bring money down to swim. Had to walk to room wet.
Stayed 1 night in Sep 2023
Verified

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stay away

Noise: the hotel plays club music in the open courtyard 8-11pm where old male guests try to dance with youbg belly dancers. The walls are so thin you can hear entire conversations next door so with that kind of music you wont be ablw tonsleep. Staff refuse to tuen it down. If you have tours scheduled early (some tours depart around 5am), you'll be exhausted. Worsr cuatomer service I've ever experienced where the stafd will hang up on you and ignore you for an hour when youre standing right in front of them. The front desk was annoyed with my request to turn down the music so they fave out my passport info to a nosy bystander guest when he asked for it Cold water: if you plan on showering at the same time as other guests, you won't have hot water Cleanliness: i found pubic hairs on the bathroom doors when i first entered my new room Bed: the ned is rock hard and feels like sleeping on a plank It's really a 3 star hotel at best. Very old and outdated. Horrific cusromer service
Stayed 2 nights in Sep 2023
Verified

10/10 Excellent

Senay

Liked: Cleanliness, staff & service, amenities
Oda temizli ve meydanlar temizdi. Termali güzel. Lobisi güzel . Yemekleri lezzetli. çam ağaçları içinde sezsiz bir otel.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Sezgin

Liked: Cleanliness, staff & service, amenities
Odalar temiz personel çok kibarlardı
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Mustafa

Liked: Cleanliness, staff & service, amenities
Otel temiz ve sakindi personel ilgiliydi
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Yilmazalp

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Soğuk havada termal havuza girmek çok keyifli. Kafa dinlediğim bir tatil oldu otelin etrafı yemyeşil sabah yürüyüşleri için ideal yemekler genel olarak tatmin edici
Stayed 1 night in Dec 2025
Verified

2/10 Terrible

Mehmet

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Rezalet

Akşam geç saatte giriş yaptım,reception pernoleni, güler yüzlü yardımcı oldular.Odalar çok kötü,spa bölümü rezalet.Odakarda ucuz kağıt terlik,klima rahatsız edici,banyolar kötü kokuyor.Spa bölümüne inmem istedim bornoz havlu vb ihtiyaçlar bulunmuyor,yardımcı olanda yok.Neyse gece gürültü ortamda uyudum.Sabah kahvaltısına indim ,inşaat şantiyelerinde kahvaltı görünümü herşey karma karışık,Herşeyi ile tek yıldızı bile hak etmiyor.
Stayed 1 night in Nov 2024
Verified

6/10 Okay

Gülsen

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Oda temizliği hiç iyi değil

Oda trmizliği çok kötüydü. Roz alınmamış yatak altları toz içinde. Sabun yok duş jeli şampuan zaten yoktu. Odalarve korudorlar inanılmaz soğuktu. Üşüdük. Artı oda tozu hasta olarak çıktık. Büyük bir beklentim yoktu, kusırda aramıyorum amaodada neden temiz tealim edilmez ki
Stayed 2 nights in Nov 2023
Verified

8/10 Good

Barbara

Liked: Staff & service
Nettes und freundliches Personal an der Rezeption
Verified

10/10 Excellent

Vadim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cool thermal pool, excellent food!

Cool thermal pool, excellent food!
Stayed 1 night in Dec 2021
Verified

6/10 Okay

Khadouja

Hôtel correct sans plus pour un 5 étoile
Stayed 2 nights in Aug 2021
Verified

6/10 Okay

MEHMET TURGAY

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

A little disappoinment

I remember enjoying the five star quality of a hot springs hotel located near the Hierapolis antique grave site. Also located nearby is Pamukkale (Cotton Castle) that amazes any new comer. That was about 20-25 years ago when the hotel was brand new...However this time it was a little disappointment, as the hotel has gotten old and the quality of services rendered was not what I expected. I know it is a temporary situation, and with the conditions getting better in the country, the hotel will go back to its good old days. Otherwise, I recommend the hotel for everyone.
Verified

2/10 Terrible

Okan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Berbat, Berbat

Oda berbat, ısıtma sistemi çok çok kötü, termal havuz çok sıcak insanın bedenini haşladı, sıcak havuz buz gibi, yemekler berbat Nasıl 5 yıldız verilmiş bilemiyorum. Kimseye tavsiye edemem.
Verified

10/10 Excellent

Shailesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Eccellent

Beautiful sea view property, close to all restaurants.
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

good

:)
Verified

4/10 Poor

Q.E.

Disliked: Cleanliness, staff & service, property conditions & facilities

Shabby, a little creepy

The facilities are in need of an update. Insects in room. Staff needs training. Buffet was not appetizing, wasn't replenished, so if you do not arrive at the very beginning, there isn't much, and what's there is picked over, not fresh looking. Spa is okay, but expensive. The indoor pool is very nice, but cold.
Verified

2/10 Terrible

Paula

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrible el hotel para el costo y el lugar

El hotel es viejo, no tiene mantenimiento. El cuarto huele a cigarrillo.
Verified

6/10 Okay

louise

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

Needs renovation

Nice lobby, check in was fine the room was nonsmoking but smelled like smoke. The dinner is included which is nice, and it was acceptable. There was live music and a belly dancer which was fun. The air conditioning was poor we opened our window and the lighting in the room was poor. The breakfast had food left over from the previous dinner.
Verified

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrible

Muy sucio y la comida es como para carceleros. El buffet se nota que es reciclado de varios días. La verdad que deja mucho que desear yo le daría 1 🌟
Verified

2/10 Terrible

Verified traveler

Disliked: Staff & service, room comfort

Ac not working in any room in May, tons of mosquit

no ac in any room, it was hot and full of mosquitoes, all they offered was to open the windows and use repellent, had to spray the room like 5 times, couldn't sleep.
Verified

4/10 Poor

Amanzeb

Liked: Cleanliness
Disliked: Staff & service, room comfort

Off season

The facilities in the hotel were impressive and location was very nice, but since we stayed off-season the hotel was not really operational. With limited choice of food in the hotel at this time it was a tough stay. The staff, though friendly does not facilitate the guests and we were refused many requests during a days stay. In season may be a good option but I would not advise staying here off season
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort

温泉は最高

温泉が最高です。私の好みからすると、少し温度が高すぎますが、屋外温泉の噴出口直下の小さい湯船に入っていると、肌が一気に若返ります。ハマムも快適です。食事は朝夕ともビュッフェスタイルですが、少し種類が乏しいように思います。滞在中に天井から水漏れが有り、ルームサービスが対応できずに部屋を替わりました。
Verified

4/10 Poor

koichi

Disliked: Cleanliness, property conditions & facilities, room comfort

残念でした

ホテルの方の対応はよかったのですが、施設が古く、不衛生です。特に温泉はひどく、垢が浮いていました。残念なのは朝食です。種類も少なく、素っ気ない味でした。