Palma de Mallorca Vacation Packages

Great customer service

A beautiful hotel where I last stayed in 1998. It was fun to return to Palma 20 years later and see all of the changes that have taken place. Happily, the hotel remains beautiful. The decor is tasteful, the staff is lovely and the food is really delicious. We found the staff very attentive, in general, to our needs. Some issues we think warrant comment: two electrical outlets in our bathroom were not working. We notified staff, but this was not corrected during our stay. More seriously, on July 16, during breakfast on the terrace, a metal chair arm gave way as I leaned over to pick up the lid of a jam jar that had fallen, and this loose chair arm hit me very hard in the ribcage; it was very painful. I notified a staff member and they removed the chair from service. The pain worsened upon my return to the USA and I had to go for [and pay for] X-rays to rule out a fracture.