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Portella Palma

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Photo gallery for Portella Palma

A courtyard with a central pool, surrounded by potted plants and a staircase leading to an upper level.
A person walking through an outdoor area with potted plants and a table set up, suggesting a dining or event space.
A spacious indoor area with a stone wall, a staircase with black railings, and potted plants.
A courtyard with a pool, potted plants, and tables set for dining.
A courtyard with a staircase, large terracotta pots, and a small pool.

Reviews

10 out of 10
Exceptional

Popular amenities

  • Spa
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym

Explore the area

View in a map
Carrer de la Portella 9, Palma de Mallorca, Illes Balears, 07001
  • Place, Cathedral of Santa Maria of Palma
    ‪2 min walk‬
  • Place, Paseo Maritimo
    ‪2 min walk‬
  • Place, Parc de la Mar
    ‪2 min walk‬
  • Airport, Palma de Mallorca (PMI)
    ‪9 min drive‬
VIP Access
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  • Expect exceptional service
  • Extra savings and perks for Rewards members
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Room options

View all photos for Double Room

A bedroom with a bed, wooden ceiling beams, a wardrobe, and a door.

Double Room

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 269 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room

A hotel room with a bed, a ceiling fan, a TV, a window with curtains, and a bedside table.

Deluxe Room

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 377 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Apartment, 1 Bedroom

A hotel room with a bed, a desk, a chair, and a small table.

Apartment, 1 Bedroom

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 538 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Suite Arab Baths

A four-poster bed with a bench at the foot, a bedside table with a lamp, and a view of the outdoors through sheer curtains.

Grand Suite Arab Baths

  • City view
  • 753 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds and 1 Twin Sofa Bed

View all photos for Apartment, 2 Bedrooms, Terrace

A patio with two striped chairs, a table with a bottle and a bowl, and potted plants.

Apartment, 2 Bedrooms, Terrace

  • City view
  • 624 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds

View all photos for Suite, 2 Bedrooms

A bedroom with a bed, a bedside table, a wall-mounted TV, and a door leading to a bathroom.

Suite, 2 Bedrooms

  • City view
  • 495 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds

View all photos for Apartment, 2 Bedrooms

A hotel room with a bed, a wooden bench, a ceiling fan, and an open door leading to a dining area.

Apartment, 2 Bedrooms

  • City view
  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds

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About the neighborhood

Palma de Mallorca

Located in Palma de Mallorca Old Town within a 5-minute walk of Cathedral of Santa Maria of Palma, Portella Palma is within a few miles (5 km) of other popular sights like Port of Palma de Mallorca. This 14-room, 5-star hotel has a restaurant along with conveniences like a 24-hour gym and free in-room WiFi.

What's nearby

  • Cathedral of Santa Maria of Palma - 2 min walk - 0.1 miles
  • Paseo Maritimo - 2 min walk - 0.1 miles
  • Parc de la Mar - 2 min walk - 0.1 miles
  • Palma Town Hall - 3 min walk - 0.2 miles
  • Plaza Mayor de Palma - 6 min walk - 0.4 miles

Getting around

  • Intermodal Station - 15 min walk
  • Marratxi Poligon Station - 16 min drive
  • Palma de Mallorca Airport (PMI) - 15 min drive

Restaurants

  • ‪Cappuccino Palau March - ‬7 min walk
  • ‪The Guinness House - ‬7 min walk
  • ‪CAFÉSPHÈRE Specialty Coffee - ‬5 min walk
  • ‪Can Joan de s'Aigo - ‬6 min walk
  • ‪Las Columnas - ‬6 min walk

About this property

Portella Palma

Guests staying at Portella Palma enjoy a 24-hour gym, a steam room, and free WiFi in public areas. Front-desk staff can assist with dry cleaning/laundry, luggage storage, and tours or tickets. Other amenities at this luxury hotel include a business center, coffee/tea in a common area, and a computer station.
Guests can expect free WiFi and Smart TVs with cable channels. Beds are dressed in premium bedding and pillow menus, and bathrooms offer hair dryers and designer toiletries. Other amenities include minibars, coffee makers, and free local calls. Change of towels is available on request.
Recreational amenities at the hotel include a steam room and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.

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Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily cooked-to-order breakfast available 8:00 AM to 1:00 PM for a fee: EUR 35 for adults and EUR 35 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Couples/private dining
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Private wine tours
  • Steam room
  • Wine tasting room
  • Winery release events

Family friendly

  • Baby bath
  • Children's books
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Guidebooks
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage

Guest services

  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • Business center
  • Computer station

Outdoors

  • Garden
  • Terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (32 inch wide door)
  • Tile flooring in room
  • Wheelchair-accessible path to elevator

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Children's slippers
  • Designer toiletries
  • Hair dryer
  • Slippers
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Smart TV with cable channels

Food and drink

  • Chef service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Meal delivery service
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Ceiling fan
  • Free local calls
  • Heating
  • Iron/ironing board on request
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM

Front desk staffed during limited hours

Guests are recommended to download the property's JustIN mobile mobile app before check-in

Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours), lockbox

Pets

  • This property doesn't allow pets

Children and extra beds

  • One child 2 years old or younger stays free, per registered adult, when using existing bedding

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the local government and will be collected at the property. The tax is reduced by 50% after the 8th night of stay and children under 16 years of age are exempt. Other exemptions and reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 30 April, EUR 1.10 per person, per night , up to 9 nights, and EUR 0.55 thereafter. This tax does not apply to children under 16 years of age.
  • A tax is imposed by the city: From 1 May - 31 October, EUR 4.40 per person, per night, up to 9 nights, and EUR 2.20 thereafter. This tax does not apply to children under 16 years of age.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for cooked-to-order breakfast: approximately EUR 35 for adults and EUR 35 for children

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM—-anytime
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is available during limited hours.
Property Registration Number H5478521

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher.

Additional information about polices, regulations, and more:

  • Due to national regulations, cash transactions can't exceed EUR 1000 at this property. For additional details, contact the property using the contact information on your booking confirmation.
  • Reservations need to be made in advance for massage services. Contact the hotel at the phone number listed on your booking confirmation.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Portella

Hotel Portella Hotel

Hotel Portella Palma de Mallorca

Hotel Portella Hotel Palma de Mallorca

Frequently asked questions

Is free cancellation available at Portella Palma?

Portella Palma offers free cancellation on certain room rates. For specific requirements, take a look at the cancellation policy on our site.

How much does it cost to stay at Portella Palma?

As of Sep 15, 2026, prices found for a 1-night stay for 2 adults at Portella Palma on Sep 22, 2026 start from $564, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see around Portella Palma?

This hotel is situated in Palma de Mallorca Old Town, just steps from Cathedral of Santa Maria of Palma and Paseo Maritimo, and within a short walk of Plaza Mayor de Palma. You'll also find Port of Palma de Mallorca and Porto Pi Centro Comercial within a short drive.

Is parking available on site at Portella Palma?

No, there isn't parking available at the hotel.

Is a spa located at Portella Palma?

Spa services at the hotel include massages.

Are there luxury amenities available at Portella Palma?

Yes, guests can indulge in luxuries such as a steam room, a chef service, and a restaurant at this hotel.

Does Portella Palma include a casino?

No, Portella Palma doesn't have a casino.

Is there an indoor pool at Portella Palma?

No, there is no indoor pool at this hotel.

What will couples enjoy most about a stay at Portella Palma?

There are many amenities for couples at this hotel, including a chef service and in-room massages as well as a restaurant.

Does Portella Palma have a hot tub?

No, but this hotel does have a steam room.

Does Portella Palma have a restaurant that serves breakfast?

Yes, Portella Palma serves a cooked-to-order breakfast each morning for a surcharge from its restaurant.

Does Portella Palma allow pets to stay for free?

No, pets aren't allowed at Portella Palma.

Does Portella Palma have connecting rooms available?

No, there aren't connecting guestrooms at this hotel.

What is the closest airport to Portella Palma?

The closest major airport to Portella Palma is Palma de Mallorca Airport (PMI), which is 6.5 mi away (15 minutes by car).

Are there rooms with balconies that I can book at Portella Palma?

Yes, some guestrooms at this hotel offer either a balcony/patio and a deck/patio where guests can enjoy city and courtyard views.

Portella Palma Reviews

Reviews

10

Exceptional

Rating 10 - Excellent. 45 out of 47 reviews
Rating 8 - Good. 1 out of 47 reviews
Rating 6 - Okay. 1 out of 47 reviews
Rating 4 - Poor. 0 out of 47 reviews
Rating 2 - Terrible. 0 out of 47 reviews

10/10

Cleanliness

10/10

Staff & service

9.4/10

Amenities

10/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, thoughtfully designed in a quiet part of the old town but with good facilities close by.
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were amazing and this location was perfect for exploring Majorca!
Stayed 5 nights in Oct 2025
Verified review

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing stay here. Very peaceful yet very central to everything in Palma. The staff was incredible and the breakfast is not to be missed. We would stay here every time we come to Palma. Highly recommended.
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing stay!
Stayed 1 night in Sep 2024
Verified review

10/10 Excellent

Bettina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Most beautiful place, tranquil historic surroundings. The place itself is carefully curated and offers
Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

Yvonne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Gorgeous hotel

Gorgeous hotel and spotless. Staff were very helpful and friendly. Thankyou for a lovely stay.
Stayed 1 night in Oct 2024
Verified review

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous boutique hotel in Old Town Palma. Beautifully refurbished in a traditional style. Staff were friendly and extremely helpful. Great location too.
Stayed 4 nights in Oct 2024
Verified review

10/10 Excellent

Fredrik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great👍

Great Hotel , with great service from everyone working there 👍
Stayed 2 nights in Sep 2024
Verified review

10/10 Excellent

Lulu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice hotel in the centre of Mallorca. Simple yet attention to detail
Stayed 1 night in Sep 2024
Verified review

10/10 Excellent

Gary

Liked: Cleanliness, amenities, property conditions & facilities
What a find!!! an amazing hotel with fantastic staff ...beautiful boutique type hotel very clean very tranquil and perfect location...a must stay in Palma
Stayed 4 nights in May 2025
Verified review

10/10 Excellent

Benjamin Kent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The energy from the surrounds are enchanting
Stayed 1 night in Jun 2025
Verified review

10/10 Excellent

Stefan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The architecture/design of the suite has been awesome. So many small details make you feel very welcome. The staff's friendliness is outstanding.
Stayed 4 nights in Jul 2024
Verified review

10/10 Excellent

Shari

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The quiet elegance made this property calming and welcoming. The staff went above and beyond to connect and make us comfortable.
Stayed 1 night in Jun 2024
Verified review

10/10 Excellent

Belinda

Liked: Cleanliness, staff & service, property conditions & facilities
The
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is fabulous, the staff can’t do enough for you and breakfast is in till 1pm and it’s all cooked fresh for you. A fabulous place to stay. The only down side was there were building works next door and drilling started early on the Monday, however it wasnt till much later on the Tuesday . If your thinking of staying might be worth checking these works have finished before booking
Stayed 4 nights in Aug 2025
Verified review

10/10 Excellent

Mauricio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an extraordinary boutique hotel that exceeds expectations in every aspect, especially on the customer service/appreciation front. Having travelled so much, I had never come across such a high level of personalized service so consistent with all staff from reception to maid, concierge, dining and the rest. Outstanding and luxurious facility with superb service and location to match!
Stayed 3 nights in Sep 2024
Verified review

6/10 Okay

Cynthia

Liked: Cleanliness, property conditions & facilities
I booked family of 4 but my son had to leave Mallorca so only 3 people - 2 rooms for $700+ per room. They didn’t offer to take the extra breakfast or make a sandwich to take out.The service staff was lacking- wasn’t friendly, not helpful or warm vibes. - room didn’t have “patio” as advertised - 2 rooms very dark even I requested a bright/light room. Very depressed room. - the spa had no water in the sunken room to relax -the front manager/general manager wasn’t present when we had issues about the bill… no response or communication. Breakfast was very good and housekeeper was clean. Otherwise Portella is overpriced what you get.
Light in this part of the hotel
No patio, balcony, and dark
Stayed 2 nights in Oct 2025
Verified review

10/10 Excellent

Simone

Liked: Cleanliness, staff & service, property conditions & facilities
Ein Kleinod in jeder Hinsicht!
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Fabricio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muchas gracias por todas las atenciones.
Stayed 3 nights in Dec 2025
Verified review

10/10 Excellent

Marco

Das Hotel Team war sehr freundlich & zuvo
Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

Marleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Großartige Unterkunft - im Zentrum Palmas und doch ruhig gelegen. Im Portella angekommen, betritt man eine kleine Oase. Die Mitarbeiter:innen sind wirklich großartig, Abendessen und Frühstück waren fantastisch, das Design beeindruckend.
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Maja

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stort och härligt rum, tyst omgivning, bra säng, bra service med trevlig personal. Tyvärr ingen pool eller dusch på takterassen som hade varit skönt att ha.
Stayed 5 nights in Oct 2024
Verified review

10/10 Excellent

Angela

Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Lars

Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Holland

Stayed 2 nights in Nov 2025