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Recent guest reviews

Disappointed to say the least, the room wasn’t clean, the fridge was broken, there was not chair even though I booked a room with a work station (desk and chair), the bed was broken. Contacted the hotel to address these issues to no avail, requested room change but was told I’d have to pay for another room. I have never received such poor service and unacceptable conditions. Do not recommend if this is how they continue to operate.

Place was fine. Nothing to write home about. Certainly a little more expensive than I would've liked but was one of the only places that offered any kind of security for my car. Check in process was easy through sonder. The floor in my room was stained, and the amenities in the shower didn't work. The walls are quite thin so it was pretty loud in the morning. Glad it was only one night because I wouldn't have lasted for a long term stay.

This property sucks with the check in process waste of time!!!!!!!!!

The property was older but clean and updated. Everyone who wrkd there were amazing. Brenda the manager and Taylor the bartender made the stay there exceptional. I was the for one night and stayed another just because. I am back again a week later for 3 days.

I loved the open lay out of the property, the complimentary bikes, the fire pit on our patio and the pool area was great as well. The staff was very friendly and accommodating.

At 7:00am on Sunday morning they start playing loud music at the bar. They should notify guests about this when checking . We were not aware and could hardly sleep as well since they okay that music all day long until 10:00pm. We were very frustrated .

I loved the pool and jacuzzi area. The rooms were simple but comfortable. Would stay here again.

Great vibes. Reasonably priced. Loved the decor. The staff was excellent. The only think I didn't like was the hard bed...great pillows, but hard bed. Also, the shower tile was not cleaned properly.

Staff was great! Rooms were nice and clean. I had a 7ft pool float that they blew up for me which was cool to!

Everything is awesome, just the location is a bit far from downtown but still can drive within few minutes.

I like how it’s quiet , small but tidy. The only thing I did not like was the loud AC.

Two pools, one party like, one quiet. Nice to be able to choose. Would be better if the quiet pool were heated, as the water was very cold.

Old property, ut nicely renovated. Room service was very good, bed was not, lumpy pillows and a short sheeted bed

Overall very nice hotel... could use a little more amenities (such as shower cap and other goodies) but the experience was very pleasant.

Our TV didn't work, called the front desk and they immediately changed our room. The floor of our room was a little dirty, found some hair on the sheets, but otherwise all was good. If you want a nice, relaxing, quiet place, this isn't the place for you. The music at the pool is loud, we liked it, but others may not. We'll be back soon!

E. Palm Canyon Dr. Palm Springs CA

Hotel highlights

  • Walking distance to San Jacinto Mountains
  • Free WiFi in public areas
  • Onsite dining
  • 2 outdoor pools

San Jacinto Mountains is within a 5-minute walk of Sonder at V Palm Springs while other popular sites like Palm Springs Convention Center are within a few miles (5 km). This 143-room, 4-star hotel welcomes guests with 2 outdoor pools, a restaurant, and a 24-hour fitness center.


Dining

Enjoy a leisurely bite to eat at GiGi's, the hotel's onsite restaurant.


Rooms

All 143 individually furnished rooms provide wardrobes or closets. Guests can expect to find flat-screen TVs with cable channels. Bathrooms have hair dryers and free toiletries.


Property features

Guests staying at Sonder at V Palm Springs enjoy access to 2 outdoor pools, a 24-hour fitness center, and 2 spa tubs. You'll find limited parking. Additional amenities include free WiFi in public areas and express check-out.

Room options

Premium Suite, Balcony

1 Queen Bed and 1 Double Sofa Bed | Sleeps 4

Superior Suite, Balcony

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Deluxe Room, Balcony

1 Queen Bed | Sleeps 2

Standard Room

1 King Bed | Sleeps 2

Guest reviews for Sonder at V Palm Springs

Everyone (14) Couples (9) Family (2)
1
Partner Couples Business Business

Disappointed to say the least, the room wasn’t clean, the fridge was broken, there was not chair even though I booked a room with a work station (desk and chair), the bed was broken. Contacted the hotel to address these issues to no avail, requested room change but was told I’d have to pay for another room. I have never received such poor service and unacceptable conditions. Do not recommend if this is how they continue to operate.

By on Mar 1, 2021

Review comment responded on Mar 3, 2021

Thank you for leaving a review. We sincerely apologize for the issues you encountered. Customer service is one of our main values, and we deeply regret that your experience did not meet those standards. This review was left anonymously so we can not reach out to you directly, but we will use your feedback as an opportunity to improve. We hope you'll consider giving us another chance in the future.

3
Business Business

Place was fine. Nothing to write home about. Certainly a little more expensive than I would've liked but was one of the only places that offered any kind of security for my car. Check in process was easy through sonder. The floor in my room was stained, and the amenities in the shower didn't work. The walls are quite thin so it was pretty loud in the morning. Glad it was only one night because I wouldn't have lasted for a long term stay.

By on Jan 14, 2021

Review comment responded on Jan 19, 2021

Hello, we appreciate you taking the time to leave a review. We are sorry to hear you encountered issues inside your space. This review was left anonymously so we can not reach out to you directly. In the future, please reach out to us for earplugs, a white noise machine, or anything else we provide to help make your stay more comfortable. We hope you will consider giving us another chance.

1
Partner Couples

This property sucks with the check in process waste of time!!!!!!!!!

By on Dec 20, 2020

Review comment responded on Dec 21, 2020

Hello, we are always striving to elevate our guest experience and appreciate your feedback. This review was left anonymously so we can not reach out to you directly, but we hope you'll give us another chance in the future.

2
Everyone

By on Dec 18, 2020

5
Friends

The property was older but clean and updated. Everyone who wrkd there were amazing. Brenda the manager and Taylor the bartender made the stay there exceptional. I was the for one night and stayed another just because. I am back again a week later for 3 days.

By , from Corona ca on Jun 20, 2020

5
Everyone

I loved the open lay out of the property, the complimentary bikes, the fire pit on our patio and the pool area was great as well. The staff was very friendly and accommodating.

By on Mar 4, 2020

4
Everyone

By on Mar 3, 2020

1
Partner Couples

At 7:00am on Sunday morning they start playing loud music at the bar. They should notify guests about this when checking . We were not aware and could hardly sleep as well since they okay that music all day long until 10:00pm. We were very frustrated .

By on Dec 8, 2019

Review comment responded on Dec 10, 2019

So sorry again about this, We did speak to the pool staff upon you initial complaint and were not able to find any sign of loud music from the pool area. and asked our staff to be careful that this does not happen in the AM..

5
Partner Couples

I loved the pool and jacuzzi area. The rooms were simple but comfortable. Would stay here again.

By on Oct 28, 2019

Review comment responded on Oct 30, 2019

Thank you for your feedback!

1
Everyone

By on Oct 21, 2019

Review comment responded on Oct 21, 2019

Thank you for your feedback. We'd love to hear more about your stay and why we only received one star from you.

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