I was being asked to pay again for my stay at check in when I already paid via Orbitz.
While the facilities were very clean and the pool was well-maintained, there were groups of people around the pool playing their boom boxes and singing out loud. Of course, there is nothing wrong with singing, but playing boom boxes around pool at this type of hotel should not be permitted as it feels like an invasion of everyone’s space.
not enough staff, too expensive for the service provided
very nice resort. the only thing that was disappointing is that they closed the sauna that was in the bathroom next to the quite pool. I really enjoyed using it in the mornings :(. Besides that my wife and I really enjoyed our stay.
Quiet and stylish hotel. Stayed in villa, room was big.
They had Very nice rooms and great service good food
Great placeand will stay again! Place is clean and staff is friendly!
Miramonte is in a great location in Indian Wells, on Hwy111 and just across from the IW Golf Club. There is a nice, large pool and Spa Services on site. The lobby and restaurant in the main building have been updated and are very moden. Food very good!! Staff friendly and helpful. The downside is that the most (all?) of the rooms have not yet been updated, and while large, they are dated and worn decor. Nice 2nd vanity counter and a small refrigerator in the room (which froze everything we put in there including our yogurt for breakfast). And internet was spotty for two of our days while there. Would like to take another look after the re-modeling is done...
Paid $440 for one Saturday night. I expected more. What I got was an average room, surrounded on two sides by parking Iot, noisy, doors slamming at all hours. Ate at the empty restaurant which subtly smelled of frying grease. Later, my clothes smelled the same way. Checking out next day, the grease smell wafted into the lobby, which left a lasting impression. I just don’t get the value of Miramonte Indian Wells Resort.
Add about $40/night to whatever Orbitz is quoting because that is the resort fee which does not include spa access and other amenities listed. Some guests were not happy about how the resort was advertised through orbitz. They’re basically $300/night rooms.
We stopped here on our way to Arizona for one night. The heat was unbearable, but the hotel was cool and comfortable. We were able to dress casually, but eat a full meal in the hotel lounge. We enjoyed the pool in the early morning before it was too hot. The staff were attentive and pleasant.
Not impressed with this hotel and had a bad experience with the air conditioning going out, plumbing issues and other tenants being extremely loud.
My earrings was stolen , and of course reception did not help to find. Room was dirty and smelled weird. Pool was dirty .
Very relaxing and quiet. This was my second time staying and I enjoyed it once again.
We were here for a family getaway for 3 nights. The property is great including location. The staff needs to focus on good customer service- every morning the housekeeping staff would come around 9:30 am and when we would tell them to come later, they would make weird expressions! The linens were soiled as we had two kids and the staff didn't change those. Suggest a focused approach on providing basic customer service be imparted in the staff..
This place is nice, not terrible. It likely was much nicer some years ago. The staff are not well trained, are overworked or some combination of the two.The person who checked me in was cold and uninviting. We had some issues that took far too long to resolve - our patio chair broke and took half an hour to replace; the happy hour discount did not get applied to our bill and took twenty minutes to correct; our room service meal was a joke and we were charged for the entree replacing the dish that was not worth the menu price, even though my wife ate separately from me twenty five minutes later. Orbitz should not rate this hotel as 4-stars. It is not. The TV does not have a single premium channel. Bath robes are not provided with the room. Orbitz should also specify the location is more than thirty minutes from Palm Springs. I should have mapped it in advance and I did not, but it is farther than I would have expected. Generally, it is clean and quiet. The pools are nice. There is ample parking. The fire circles are a great place to relax with a drink. There were no major issues, simply a number of minor ones that accumulated such that it was difficult to feel completely at ease.
Went down for a concert and had no problems at the hotel. The spa was terrific and the staff was great. We will return
enjoyed my stay very much, clean rooms and helpful responsive staff
San Jacinto Mountains is within 2 miles (3 km) of Miramonte Indian Wells Resort & Spa, Curio Collection by Hilton while other popular attractions such as Indian Wells Tennis Garden are within 3 miles (5 km). This 215-room, 4-star resort welcomes business and leisure travelers with 3 outdoor pools, a full-service spa, and 2 restaurants.
Enjoy dining at one of 2 onsite restaurants including Citrus & Palm Restaurant, which specializes in Californian cuisine. Savor a meal from the comfort of your room with room service, or entertain your taste buds with a beverage at the bar/lounge or coffee shop/café. Start each morning with full breakfast, available for a fee from 7:00 AM to 11 AM.
All 215 rooms provide balconies or patios, iPod docks, and refrigerators. 42-inch TVs come with cable channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Beds sport premium bedding and bathrooms offer hair dryers and designer toiletries. Coffee makers, free local calls, and laptop-compatible safes are also standard.
Guests of Miramonte Indian Wells Resort & Spa, Curio Collection by Hilton have access to a full-service spa, 3 outdoor pools, and a 24-hour fitness center. Multilingual staff at the 24-hour front desk can assist with tours or tickets, securing valuables, and dry cleaning/laundry. Other amenities at this hot springs resort include 3 spa tubs, a steam room, and free WiFi in public areas.
I was being asked to pay again for my stay at check in when I already paid via Orbitz.
Thank you for letting us know, we will get this addressed.
While the facilities were very clean and the pool was well-maintained, there were groups of people around the pool playing their boom boxes and singing out loud. Of course, there is nothing wrong with singing, but playing boom boxes around pool at this type of hotel should not be permitted as it feels like an invasion of everyone’s space.
Thank you for your review. We are so glad you thought the hotel and grounds were clean and well maintained. I am so sorry you did not enjoy the other guests of the hotel at the pool. We do our best to resolve guest conflict involving other geusts and it sounds like we fell short this time. We hope you will return and give us another chance one day.
not enough staff, too expensive for the service provided
Holiday weekends are our busiest, and we always try our best to provide exceptional service. It sounds like we fell short and we apologize for that. We hope you visit again and see how we've improved.
Thank you for the rating! Please come back and visit us again soon.
very nice resort. the only thing that was disappointing is that they closed the sauna that was in the bathroom next to the quite pool. I really enjoyed using it in the mornings :(. Besides that my wife and I really enjoyed our stay.
Thank you for taking the time to participate in our valuable survey. We are delighted that you enjoyed your stay with us as well as your feedback. We look forward to welcoming you back to the Miramonte in the near future.
Quiet and stylish hotel. Stayed in villa, room was big.
Thank you for taking the time to participate in our valuable survey. We are delighted that you enjoyed your stay with us as well as your feedback. We look forward to welcoming you back to the Miramonte in the near future.
They had Very nice rooms and great service good food
I'm happy to read you enjoyed your stay. we cant wait to welcome you back soon.
Great placeand will stay again! Place is clean and staff is friendly!
Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and we looking forward to having you again as a guest in our hotel.
Miramonte is in a great location in Indian Wells, on Hwy111 and just across from the IW Golf Club. There is a nice, large pool and Spa Services on site. The lobby and restaurant in the main building have been updated and are very moden. Food very good!! Staff friendly and helpful. The downside is that the most (all?) of the rooms have not yet been updated, and while large, they are dated and worn decor. Nice 2nd vanity counter and a small refrigerator in the room (which froze everything we put in there including our yogurt for breakfast). And internet was spotty for two of our days while there. Would like to take another look after the re-modeling is done...
Thank you for your valuable feedback. I am delighted to read that you enjoyed your overall stay and that our staff was so helpful. Please know that I have shared your comments with our management team and we are addressing these issues. Thank you again for your review.
Thank you for staying with us! We hope to see you again soon!