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Recent guest reviews

This hotel exceeded our expectations, from the beautiful and carefully selected decor to the outstanding customer service. The area is perfect too, just a few steps from restaurants, bars and shops. The roof top pool and the beautiful view was so peaceful and enjoyable, just the perfect staycation. We can’t wait to stay at The Ben again!

The property is exceptional!!! Beautifully decorated, comfortable & in a great location. What makes this property exceed 5 stars is the staff. Every single person me & my family interacted with, they exceeded or needs. Begging with Gabby & Arianna at the front desk. Arianna was the main person we saw the most & she went Above & Beyond every time! Also, Mel in the restaurant, then Vinny & Sean at the rooftop pool (just to mention the names I can remember). I plan on revisiting this hotel Over & Over!

The place just opened in almost nothing was going right. Room service orders forgotten and then show up late and cold. Cast trying to order lunch at the rooftop bar. Impossible to call Diana and order your car to be brought around because no one answered the phone. Still everyone who worked there was very polite facility looks pretty good except no spa. It’s fairly and beautiful looking architecturally. I have a feeling the place will round into shapeOnce the staff becomes more used to their jobs.Everyone who work there was uniformly polite and helpful just the overall organization is not there yet

The hotel experience was incredible and definitely a place I will recommend to friends and family.

N NARCISSUS AVE West Palm Beach FL

Hotel highlights

  • Walking distance to Clematis Street
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Outdoor pool

Clematis Street is within a 5-minute walk of The Ben West Palm, Autograph Collection while other popular sites like Rosemary Square are within a mile (2 km). This 208-room, 3.5-star hotel has an outdoor pool along with a 24-hour fitness center and free in-room WiFi.


Dining

Enjoy dining at Proper Grit, one of 2 onsite restaurants. Start each morning with cooked-to-order breakfast, available for a fee from 6:30 AM to 11:00 AM.


Rooms

The Ben West Palm, Autograph Collection's 208 rooms are individually decorated and provide minibars, coffee makers, and laptop-compatible safes. 55-inch Smart TVs come with cable channels and Netflix, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries, and beds are dressed in Egyptian cotton sheets. Phones, ironing boards, and desks are other standard amenities.


Property features

Built in 2020, the brand new The Ben West Palm, Autograph Collection offers an outdoor pool, a 24-hour fitness center, and free WiFi in public areas. Valet parking is available for USD 29.00 per night. Multilingual staff at the front desk are standing by 24/7 to help with concierge services, dry cleaning/laundry, and securing valuables. Additional amenities include conference space, free use of bicycles, and express check-out.

Room options

Junior Suite, 1 King Bed, Sea View

1 King Bed | Sleeps 2

Room, 2 Queen Beds, Non Smoking, View

2 Queen Beds | Sleeps 4

Room, 2 Queen Beds, Non Smoking, City View

2 Queen Beds | Sleeps 4

Room, 1 King Bed, Non Smoking, View

1 King Bed | Sleeps 2

Guest reviews for The Ben West Palm, Autograph Collection

Everyone (3) Couples (1) Family (2)
5
Partner Couples

This hotel exceeded our expectations, from the beautiful and carefully selected decor to the outstanding customer service. The area is perfect too, just a few steps from restaurants, bars and shops. The roof top pool and the beautiful view was so peaceful and enjoyable, just the perfect staycation. We can’t wait to stay at The Ben again!

By , from Miami on Aug 22, 2020

Review comment responded on Aug 24, 2020

Dear Dana, We appreciate you sharing your kind recommendation. It's great to hear that you enjoyed our friendly service, modern accommodations, and central location. Thank you for your time in reviewing our hotel. Your words serve as an encouragement to our associates who strive to provide a pleasant stay. Best, The Ben Hotel Management

3
Everyone

By on Jun 18, 2020

Review comment responded on Jun 19, 2020

Dear Anonymous, Thank you for choosing us and for your time in reviewing our hotel. We hope to provide you with a flawless stay upon your return to the area. Sincerely, The Ben Hotel Management

5
Family Family

The property is exceptional!!! Beautifully decorated, comfortable & in a great location. What makes this property exceed 5 stars is the staff. Every single person me & my family interacted with, they exceeded or needs. Begging with Gabby & Arianna at the front desk. Arianna was the main person we saw the most & she went Above & Beyond every time! Also, Mel in the restaurant, then Vinny & Sean at the rooftop pool (just to mention the names I can remember). I plan on revisiting this hotel Over & Over!

By , from Manhattan on Jun 9, 2020

Review comment responded on Jun 10, 2020

Dear Daniel, Our associates make sincere hospitality their priority. We appreciate hearing from you and are glad to know you enjoyed our hotel and the level of service we provide. Thank you especially for recognizing the staff, I will be sure to share your kind comments. We look forward to seeing you upon your return to the area! Best, The Ben Hotel Management

2
Everyone

The place just opened in almost nothing was going right. Room service orders forgotten and then show up late and cold. Cast trying to order lunch at the rooftop bar. Impossible to call Diana and order your car to be brought around because no one answered the phone. Still everyone who worked there was very polite facility looks pretty good except no spa. It’s fairly and beautiful looking architecturally. I have a feeling the place will round into shapeOnce the staff becomes more used to their jobs.Everyone who work there was uniformly polite and helpful just the overall organization is not there yet

By , from Chicago on Feb 28, 2020

Review comment responded on Mar 12, 2020

Dear Steve, Thank you so much for taking the time to share this review. I appreciate you recognizing our friendly, eager staff even though we disappointed you during your stay. While we do expect some growing pains it is no excuse for not providing exceptional service and accommodations. I hope we have the chance to better serve you in the future. Sincerely, Hotel Management

4
Everyone

The hotel experience was incredible and definitely a place I will recommend to friends and family.

By on Feb 26, 2020

The Ben West Palm, Autograph Collection

251 N NARCISSUS AVE, West Palm Beach, FL 33401
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