Always a pleasure staying here
Enjoyed this hotel so much!
Beautiful pool area! Walkable to great shops and restaurants. Special shout out to security--we left something in room after check out. They called and fed exes it to us. SO helpful!
Very deceptive practices!! When I booked the website stated parking available, so I specifically rented a car. When I got to the hotel, they told me it’s valet only for $42 a day. Had I known, I would have Ubered every where. Also, when I check out they added an extra $35 a day - just for fun. They told me that it was just hotel fees. I complained and they ended up taking off the $35 a day. They try to stick it to every customer. If you don’t complain, they make extra money for nothing. This does not fly with me!!!!!! BTW- a single drink at the bar is $30. A bit steep. I will not stay a Hilton again, don’t like their practices.
Let me just say this is supposed to be a higher end Hilton. So this is all on a curve. But my room had a noisy AC. This shouldn’t be. Second the pool was closed for renovation. That’s unfortunate but how do you justify the same rate? It’s not as if when I booked the hotel I knew this. They had a free bus to the beach which was “down for cleaning” when I asked at 11 am on Saturday for a ride. Really 11am Saturday was the best time to clean the bus? Finally, when asked where the bus would drop me off so that I knew where to catch it on the way back, they didn’t know. Wait one more when I asked for a restaurant for lunch they sent me to a place in palm beach that wasn’t even open. Come on guys do better. This isn’t Myrtle beach It’s palm beach. As an aside I loved my stay at the Hilton MB in May.
Always a great stay here!!
West Palm area has nothing to offer anymore. It used to be a happening area. Lots of restaurants, bars and entertaiment. It was fun to walk around. Tons of people around. Delray beach area is where people are going now.
Staff was very friendly except for ALL of the restaurant hostesses and Galley and Manor. They were dismissing, slow and rude. But once I was seated, the wait staff was amazing. Quality of the food was good. Location is great with shopping and outside restaurants. $12 Uber ride to Worth Ave and most other local spots. They really need to better train their hostesses or replace them, because they are the only weak point and I experienced bad service from them each and every time I ate a meal at the hotel. I ended up going elsewhere for meals outside the hotel.
I loved staying at this hotel.
Beautiful property, friendly helpful staff. Perfect stay for my husband and me.
Loved the property, and its proximity to shopping the staff were pleasant and helpful.
Really nice outdoor pool and dining. Close to a small but cute outdoor mall. You pay extra for everything though, parking is valet only and there is a daily resort fee as well. I found our hotel room to be okay, a bit outdated but the bed was comfortable.
The location was perfect, pool so nice and staff was great.
Convenient and in good shape and reasonable for location
Located in Downtown West Palm Beach, Hilton West Palm Beach is next to popular attractions like Palm Beach County Convention Center and The Square. This 400-room, 4-star hotel has conveniences like an outdoor pool, a 24-hour gym, and free in-room WiFi. Centrally located in West Palm Beach, the hotel is connected to the convention center, and a short walk from Clematis Street and Harriet Himmel Theater.
This hotel is home to 2 onsite restaurants, perfect for a quick bite to eat. Order from room service to satisfy your hunger without leaving your room, or explore the hotel and get a beverage at the bar/lounge or coffee shop/cafe. Buffet breakfast is offered for a fee each morning from 6:30 AM to 11 AM.
Guests can expect free WiFi and LCD TVs. Other amenities include refrigerators, coffee makers, and safes.
Built in 2016, the brand new Hilton West Palm Beach offers an outdoor pool, a 24-hour gym, and free WiFi in public areas. Valet parking is USD 45 per day if you plan to drive, or hop aboard the free airport shuttle during limited hours. Multilingual staff at the front desk are standing by 24/7 to help with concierge services, luggage storage, and dry cleaning/laundry. Additional amenities include a spa tub, conference space, and a computer station.
Always a pleasure staying here
Enjoyed this hotel so much!
Thank you so much for staying with us. We appreciate your feedback.
Beautiful pool area! Walkable to great shops and restaurants. Special shout out to security--we left something in room after check out. They called and fed exes it to us. SO helpful!
Thank you so much for staying with us. We appreciate your feedback.
Thank you for staying at the Hilton West Palm Beach. We are thrilled to hear that you enjoyed your stay.
Very deceptive practices!! When I booked the website stated parking available, so I specifically rented a car. When I got to the hotel, they told me it’s valet only for $42 a day. Had I known, I would have Ubered every where. Also, when I check out they added an extra $35 a day - just for fun. They told me that it was just hotel fees. I complained and they ended up taking off the $35 a day. They try to stick it to every customer. If you don’t complain, they make extra money for nothing. This does not fly with me!!!!!! BTW- a single drink at the bar is $30. A bit steep. I will not stay a Hilton again, don’t like their practices.
Thank you so much for feedback. We will be addressing your concerns.
Let me just say this is supposed to be a higher end Hilton. So this is all on a curve. But my room had a noisy AC. This shouldn’t be. Second the pool was closed for renovation. That’s unfortunate but how do you justify the same rate? It’s not as if when I booked the hotel I knew this. They had a free bus to the beach which was “down for cleaning” when I asked at 11 am on Saturday for a ride. Really 11am Saturday was the best time to clean the bus? Finally, when asked where the bus would drop me off so that I knew where to catch it on the way back, they didn’t know. Wait one more when I asked for a restaurant for lunch they sent me to a place in palm beach that wasn’t even open. Come on guys do better. This isn’t Myrtle beach It’s palm beach. As an aside I loved my stay at the Hilton MB in May.
We apologize we were not able to provide you with the quality of services you deserve. This is uncharacteristic of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. Thank you again for your feedback and we hope you will consider staying with us again.
Thank you for taking the time to submit a review. We look forward to your next visit to West Palm Beach.
Always a great stay here!!
Thank you so much for staying with us.
Thank you so much for staying with us. We appreciate your feedback.
Thank you so much for staying with us. We appreciate your feedback.
Thank you so much for staying with us. We appreciate your feedback.