Nice hotel, great area for shopping, beaches
The lights were out for 4 hours. Elevator was the only route to the 9th floor. I expected a discount but none was given
The room was fine. The most disappointing part of our stay was the horrible wifi. I even had the clerk at the desk log me in so i didn't miss anything. We essentially had little or no wifi during our stay and had to use our data.
All amenities that you expect from an Embassy Suites were closed. Website did not indicate so when booking my stay.
I waited 2 hours fir a room. I called their corporate office & no one apologized for this. The room bathroom sink was clogged. Maintenance came an hour later. He stayed almost 2 hours. He left saying dink was fine. I got up the next morning and dink was clogged.
Place was nice but I reserved a room with 2 queens and when I got there it wasn't available. I also was charged a large deposit, which I was not aware of prior to arriving.
This hotel has spacious rooms but needs to be updated, the staff was friendly and check in was easy. Our room was not cleaned properly and was in need of painting, new carpet and a thorough cleaning.
The breakfast was great and the swans in the lobby were beautiful.
The lobby was beautiful and the rooms were comfortable.
This is a beautiful property. My room was clean, however, the bathroom sink backed up immediately and water would not drain -- quick remedy. Unfortunately, the check-in process was utterly horrible. I was greeted by a very angry man, who did not welcome me at all. He identified himself as Patrick. Check-in was late, 11 pm at night. It appeared Patrick was taking an inordinate amount of time during check-in. I inquired what was taking so long and if there was a problem? He gave me the evil eye during this time, made some excuse on his ability to process this check-in. I told Patrick I would leave my driver's license and credit card and "to take all the time you need." I would like to use the restroom. It was at that point that this clerk "snapped" and told me to get out of the hotel, he would not process my reservation. Shocked, I asked why, and he said I was being rude and disrespectful. The only one rude and disrespectful was the clerk. And even though I was businesslike in my demeanor, it's still no reason to tell a guest who has a prepaid room to GET OFF THE PROPERTY. I threatened to call the police. And for some reason he was able to process the reservation without police intervention. BE VERY WARY OF THIS LOCATION AND CHECKING IN AT NIGHT.
I love everything
I like everything, I enjoyed then I will go back next month.
The rooms need some work. I also encountered a silverfish-type bug in the tub. (Ew.) There was confusion over location of my meeting room as a front desk staffer sent my court reporter to the wrong room.
Great happy hour and breakfast! The staff were all very accommodating.
Breakfast included was great and love the swans in the lobby
Close to shopping and restaurants as well as I-95. Rooms are large and comfortable.
My husband stayed here while he was out of town for work. He enjoyed his stay and it was near his job. However because he was working he did not spend much time at the hotel, but he did mention it was nice and he enjoyed staying here. It was a stress free and peaceful experience for him.
Bashers Indoor RC Raceway is within a mile (2 km) of Embassy Suites by Hilton Palm Beach Gardens - PGA Boulevard, and other popular sites like Downtown at the Gardens are within a couple of miles (3 km). This 3.5-star hotel has 160 guestrooms and offers an outdoor pool, a 24-hour fitness center, and free self parking.
Free on-the-go breakfast is served each morning from 7:00 AM to 10:00 AM. You can enjoy a drink at the bar/lounge or visit the onsite restaurant for a bite to eat. Order from room service to satisfy your hunger without leaving your room, or meet other guests at the free manager's reception.
The 160 heated accommodations afford space to spread out with a separate bedroom and living rooms. Guests can expect free wired Internet and 42-inch TVs with cable channels. Pillowtop beds sport premium bedding and down comforters, and bathrooms offer hair dryers and designer toiletries. Other standard amenities include sofa beds, microwaves, and refrigerators.
Embassy Suites by Hilton Palm Beach Gardens - PGA Boulevard features an outdoor pool, a children's pool, and a 24-hour fitness center. Free parking is included with your stay. The front desk has multilingual staff on hand 24/7 to help with concierge services, luggage storage, and securing valuables. Other amenities at this family-friendly hotel include a spa tub, free WiFi in public areas, and a conference center.
Nice hotel, great area for shopping, beaches
The lights were out for 4 hours. Elevator was the only route to the 9th floor. I expected a discount but none was given
The room was fine. The most disappointing part of our stay was the horrible wifi. I even had the clerk at the desk log me in so i didn't miss anything. We essentially had little or no wifi during our stay and had to use our data.
All amenities that you expect from an Embassy Suites were closed. Website did not indicate so when booking my stay.
I waited 2 hours fir a room. I called their corporate office & no one apologized for this. The room bathroom sink was clogged. Maintenance came an hour later. He stayed almost 2 hours. He left saying dink was fine. I got up the next morning and dink was clogged.
Place was nice but I reserved a room with 2 queens and when I got there it wasn't available. I also was charged a large deposit, which I was not aware of prior to arriving.
This hotel has spacious rooms but needs to be updated, the staff was friendly and check in was easy. Our room was not cleaned properly and was in need of painting, new carpet and a thorough cleaning.
Thank you for the detailed feedback! We will continue to work on elevating our guest experiences. All the best,
The breakfast was great and the swans in the lobby were beautiful.
Thank you for the feedback! Take care and be safe.
Thank you very much for your high remarks! I'm glad you had a great stay! Hope to see you again soon :-) ~Renell Front Office Manager