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Hotel Excelsior Palace Palermo

4.0 star property
Luxury hotel with a fitness center and a 24-hour front desk

Choose dates to view prices

Photo gallery for Hotel Excelsior Palace Palermo

Lobby
Breakfast, lunch and dinner served
View from property
Exterior
Staircase

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Gym
  • Breakfast available
  • Pet friendly
  • Room service
  • Laundry

Explore the area

Map
Via Marchese Ugo 3, Palermo, 90141
  • Politeama Garibaldi Theater
    ‪10 min walk‬
  • Teatro Massimo
    ‪17 min walk‬
  • Palermo Harbour
    ‪4 min drive‬
  • Palermo (PMO-Punta Raisi)
    ‪28 min drive‬

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Room options

View all photos for Standard Double Room

Minibar, in-room safe, desk, soundproofing

Standard Double Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Double Room

Superior Double Room | Minibar, in-room safe, desk, soundproofing

Superior Double Room

  • Sleeps 3
  • 1 Double Bed

View all photos for Junior Suite

Junior Suite | Minibar, in-room safe, desk, soundproofing

Junior Suite

  • Sleeps 4
  • 1 Double Bed

View all photos for Deluxe Double Room

Deluxe Double Room | Minibar, in-room safe, desk, soundproofing

Deluxe Double Room

  • Sleeps 3
  • 1 Double Bed

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About the neighborhood

Palermo

Hotel Excelsior Palace Palermo places you in Politeama, within a leisurely stroll of popular sights such as Politeama Garibaldi Theater and Via Roma. This 117-room, 4-star hotel has a restaurant along with conveniences like free in-room WiFi and a gym.

What's nearby

  • Politeama Garibaldi Theater - 10 min walk - 0.6 miles
  • Via Roma - 12 min walk - 0.7 miles
  • Teatro Massimo - 17 min walk - 0.9 miles
  • Quattro Canti - 3 min drive - 1.4 miles
  • Palermo Harbour - 4 min drive - 1.7 miles

Getting around

  • Giachery Station - 14 min walk
  • Palermo Notarbartolo Station - 16 min walk
  • Punta Raisi Airport (PMO) - 35 min drive

Restaurants

  • ‪Bioesserì by Natura si - ‬1 min walk
  • ‪Città Del Sole - ‬5 min walk
  • ‪Tredicisette - ‬5 min walk
  • ‪Da Diego - ‬4 min walk
  • ‪Antica Pizzeria da Michele - ‬4 min walk

About this property

Hotel Excelsior Palace Palermo

Luxury hotel with a fitness center and a 24-hour front desk
Guests of Hotel Excelsior Palace Palermo enjoy a gym, free WiFi in public areas, and a business center. Offsite parking is offered for a fee. The 24-hour front desk has staff standing by to help with concierge services, securing valuables, and dry cleaning/laundry. Other amenities at this luxury hotel include a meeting room, a computer station, and express check-in.
Guests can expect free WiFi and flat-screen TVs. Along with relaxing touches like rainfall showers and deep soaking tubs, bathrooms offer hair dryers and free toiletries. Other standard amenities include minibars, safes, and phones.
Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Languages

English, French, German, Italian, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking; discounts available

Food and drink

  • Daily buffet breakfast available 7:30 AM to 10:30 AM for a fee: EUR 18 for adults and EUR 18 for children
  • A bar/lounge
  • A restaurant

Things to do

  • Gym

Family friendly

  • Babysitting
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Business center
  • Computer station
  • Meeting room

Accessibility

  • Elevator

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Bidet
  • Deep soaking bathtub or rainfall showerhead
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Heating
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property welcomes pets for free
  • Service animals exempt from fees

Children and extra beds

  • Up to 2 kids 2 years old and younger stay free when using existing bedding

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: EUR 4.50 per person, per night, up to 4 nights. This tax does not apply to children under 12 years of age.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately EUR 18 for adults and EUR 18 for children

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 2:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in and out are easy with express services. Driving? This property offers discounted parking nearby.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a smoke detector and a first aid kit.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Upon check-in, all guests, including children, must be present to show their passport or government-issued photo ID.
  • Due to national regulations, cash transactions can't exceed EUR 5000 at this property. For additional details, contact the property using the contact information on your booking confirmation.

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Mercure Palermo Excelsior City Hotel
Mercure Excelsior City
Hotel Excelsior Palace Palermo
Excelsior Palace Palermo
Hotel Hotel Excelsior Palace Palermo Palermo
Palermo Hotel Excelsior Palace Palermo Hotel
Hotel Hotel Excelsior Palace Palermo
Hotel Excelsior Palace Palermo Palermo
Mercure Palermo Excelsior
Hotel Excelsior Palace
Excelsior Palace
Mercure Palermo Excelsior City
Excelsior Hilton Palermo
Excelsior Palermo Palermo
Hotel Excelsior Palace Palermo Hotel
Hotel Excelsior Palace Palermo Palermo
Hotel Excelsior Palace Palermo Hotel Palermo
Mercure Palermo Excelsior City

Frequently asked questions

Is free cancellation available at Hotel Excelsior Palace Palermo?

Hotel Excelsior Palace Palermo provides free cancellation on select room rates. If you'd like to learn more, review the cancellation policy on Orbitz.

What's there to do close to Hotel Excelsior Palace Palermo?

This hotel is situated in Politeama within a short 11-minute walk of Politeama Garibaldi Theater and also 13 minutes on foot from Via Roma. You'll also find Palermo Harbour and Teatro Massimo within a short drive.

Is parking available on site at Hotel Excelsior Palace Palermo?

No, there isn't parking at the hotel but you'll find nearby parking with discounts available.

Does Hotel Excelsior Palace Palermo include a casino on the premises?

No, Hotel Excelsior Palace Palermo doesn't have a casino.

Is there an indoor pool at Hotel Excelsior Palace Palermo?

No, there is no indoor pool at this hotel.

Is Hotel Excelsior Palace Palermo good for couples?

Couples staying at this hotel will appreciate amenities like a soaking tub and a minibar as well as a bar.

Does Hotel Excelsior Palace Palermo have a hot tub?

No, there isn't a spa tub at this hotel.

Does Hotel Excelsior Palace Palermo have a restaurant with a breakfast menu?

Yes, Hotel Excelsior Palace Palermo serves buffet breakfast each morning for a surcharge from its restaurant.

Does Hotel Excelsior Palace Palermo allow pets to stay free of charge?

Yes, pets stay free at Hotel Excelsior Palace Palermo.

Are there connecting rooms at Hotel Excelsior Palace Palermo?

No, this hotel doesn't feature connecting guestrooms.

What is the closest airport to Hotel Excelsior Palace Palermo?

The closest major airport to Hotel Excelsior Palace Palermo is Punta Raisi Airport (PMO), which is 18 mi away (35 minutes by car).

Are there rooms with balconies that I can book at Hotel Excelsior Palace Palermo?

Yes, some guestrooms at this hotel offer a balcony where guests can enjoy garden or city views.

Hotel Excelsior Palace Palermo Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 159 out of 385 reviews
Rating 8 - Good. 151 out of 385 reviews
Rating 6 - Okay. 51 out of 385 reviews
Rating 4 - Poor. 14 out of 385 reviews
Rating 2 - Terrible. 10 out of 385 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

7.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

4/10 Poor

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
good location, close to nice park and several restaurants nearby
Stayed 2 nights in Oct 2019

10/10 Excellent

MARIE-ANDREE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Away from bustle yet close

Simply amazing and outstanding service!
Stayed 1 night in Aug 2019

4/10 Poor

Verified traveler

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
The hotel is old but expensive. It has a good location, but unless you get a good rat be ready to accept a hotel that might have been great many years ago.
Stayed 1 night in Jul 2019

10/10 Excellent

Jackie, Melbourne, Australia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was massive and had space for all of our luggage. The bathroom is lovely with a big bath. Very luxurious and comfortable for our last night in Italy. Parking out the front. Lovely, helpful staff. Worth every penny.
Stayed 1 night in May 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to all. Great locatiin and excellent hotel restaurant staff.
Stayed 2 nights in Apr 2019

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

Old Glamour hotel needs an overhaul.

It was so so. The reception staff was great and the breakfast very good. Dinner also was good and staff nice. The condition of the hotel is run down, carpets are filthy, wallpaper peeling and tacked on with thumb tacks in places! You can see that it was at one time a beautiful hotel, it has the old world glamour. But it desperately needs to be painted, new carpets and general clean up would do this property a great service. Lots of street noise at night and a good half hour walk to the old town for tourist attractions.
Stayed 1 night in Jan 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service

Solid Value Hotel

A good value hotel in Palermo. A bit of a walk (15-20 minutes) to the historic centre, but a good location overall. Hotel is a bit tired in spots, but still retains much of the elegance of its earlier days. Staff were, without exception, helpful and friendly.
Stayed 3 nights in Sep 2018

8/10 Good

Maurizio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2018

10/10 Excellent

Mary, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, nice staff , good breakfast. Solid, traditional, old world Italian hotel.
Stayed 1 night in Oct 2018

2/10 Terrible

Ernesto

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

BEWARE - TOURIST TRAP !!

Horrible!!! Dirty hotel, did not want to refund our unised days. It is a TOURIST TRAP !!
Stayed 3 nights in Aug 2018

10/10 Excellent

paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great service location and rooms

Excellent service - great location in high class area away from bustle of the city. Taxi rank right outside. Rooms large and comfortable. The staff super helpful and friendly - a pleasure to stay.
Stayed 3 nights in Jun 2018

8/10 Good

Brenda, carshalton, surrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Grand hotel rooms big

Very clean very grand hotel needs updating. Room big and spacious bathroom had bath and shower. Safe in room and tea and coffee facilities.
Stayed 2 nights in Apr 2018

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel and staff!

From the moment we arrived, the staff did everything to make us welcome. Marco at the reception counter went above and beyond to help find the perfect restaurants for us. Check in was easy. Breakfast was included in our reservation and the selection was excellent. Hotel is walking distance from everything we wanted to see. Great Hotel. The only complaint was the ac did not work too well in our room.

4/10 Poor

Malcolm

Disliked: Cleanliness, property conditions & facilities, room comfort

Very Disappointing

We stayed here for one night for our wedding anniversary and were very disappointed. The least you expect from an hotel is cleanliness and our room was far from clean. On entering the room we were overwhelmed by the heat so set about opening the window. However, there was only a skylight, no windows even though we had booked a courtyard view room. We then attempted to adjust the air con but unfortunately, it was not working properly. Looking around the room we found the carpet to be black with dust around the edges and to have a number of stains. The furniture had seen better days and the stool had a broken leg. With this we went to reception and asked for a room with the courtyard view that we booked. We were given a key to another room that was a little better but not much. However, it was not with courtyard view but was right over the main road. Again, the room was very warm and the air con didn't work but at least we could let some cool air into the room. The second room was smaller than the first so we were not impressed with the reception staff. Also, the main staircase was not hovered whilst we were there and looked like it had not been hoovered in weeks.
Stayed 1 night in Feb 2018

10/10 Excellent

richard, oxford

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Finecity hotel

No complaints. Helpful staff. Beautiful and cherished Liberty building.
Stayed 4 nights in Feb 2018

8/10 Good

J&L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No complaints..............all satisfactory ....................…........….……................. Would stay again.................................
Stayed 3 nights in Sep 2017

6/10 Okay

Dave, london

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort

An ok base just don't spend any real time there

The room was clean and comfortable but that's the end of the accolades. No ironing board in room Mini bar not cold Gym just in an open room with no AC in 30C+ heat. These 3 things are basic in my view and should preclude this being a 4*. The place was 'fine' but I wouldn't return.
Stayed 3 nights in Aug 2017

10/10 Excellent

Jasper, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very nice hotel!

Hotel was very nice and clean. Air conditioning was cold. Bathrooms very clean. Parking is a little tight as far as finding the right spot, but all went well. Staff was very accommodating. Breakfast was fantastic, food was excellent and again staff was very friendly. Would stay here again anytime.
Stayed 3 nights in Aug 2017

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Don't stay here...

Reserved 2 rooms-turned out to be different prices. One came with breakfast, and the more expensive room didn't. Don't know why?? When brought to the attention of front desk woman, she got angry and started yelling at me for asking such a question, and said that all reservations are not equal. Needless to say, we stopped eating breakfast there, even though one would have been free.
Stayed 3 nights in Jul 2017

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Definitely not a 4 star hotel!!!!

This hotel is in desperate need of safety precautions and renovation! The room (113) I stayed in, apparently was broken into as the side panel of the doorway where it locks was filed down . When brought to the attention of front desk, the woman started yelling at me, saying it was safe. Good thing I had family to stay with the next 2 nights.
Stayed 3 nights in Jul 2017

10/10 Excellent

Renato

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location

I loved to stay there the rooms are amazing well done.
Stayed 1 night in Jul 2017

10/10 Excellent

Gill, London, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent hotel, but a bit noisy

The staff at this hotel were almost as good as they could get. The room was very comfortable, with good adjustable air conditioning. The breakfast was to die for - they couldn't have been anything they had left out. It wasn't cheap ... but it was well worth the price. The foyer was welcoming, with beautiful flower arrangements. There was a gym with exercise equipment (though we didn't use it!). Good restaurant, but rather expensive. Food choice could be wider. There were only three things I would criticise: 1. Our room was on the main road, and there was no double glazing. There were double doors to the balcony, but they didn't fit tightly, and at 5am every morning the birds in the tree outside started, and at 6am the noisy buses stopped at the bus stop opposite. 2. Milk was not provided with the kettle, tea etc, so we had to go down to the bar every couple of days to get a jug of milk. 3. Accessories were not always replaced regularly in the bathroom. One day we ran out of toilet paper and had to call the housekeeper.
Stayed 9 nights in Jun 2017

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Thumbs up

Melanie st front desk was very helpful. A classy hotel at a very reasonable price.

10/10 Excellent

Ken, Berkshire, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

High quality hotel

Mercure Excelsior is in a great location and offers high quality accommodation.

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Disliked: Staff & service
We had to ask 2 times for the room to be changed. We booked a premium room but the first one we were given was with no windows (skylight only), the second one was very dark looking to internal walls. some of the staff were very unfriendly.