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Hotel Excelsior Palace Palermo

4.0 star property

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Photo gallery for Hotel Excelsior Palace Palermo

Exterior
Breakfast, lunch and dinner served
Lobby
Staircase
View from property

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
  • Breakfast available

Explore the area

View in a map
Via Marchese Ugo 3, Palermo, 90141
  • Place, Politeama Garibaldi Theater
    ‪10 min walk‬
  • Place, Piazza Ruggero Settimo
    ‪10 min walk‬
  • Place, Via Roma
    ‪12 min walk‬
  • Airport, Palermo (PMO-Punta Raisi)
    ‪29 min drive‬

Room options

View all photos for Superior Double Room

Superior Double Room | Minibar, in-room safe, desk, soundproofing

Superior Double Room

  • Sleeps 3
  • 1 Double Bed
  • Free WiFi

View all photos for Standard Double Room

Minibar, in-room safe, desk, soundproofing

Standard Double Room

  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Deluxe Double Room

Deluxe Double Room | Minibar, in-room safe, desk, soundproofing

Deluxe Double Room

  • Sleeps 3
  • 1 Double Bed
  • Free WiFi

View all photos for Junior Suite

Junior Suite | Minibar, in-room safe, desk, soundproofing

Junior Suite

  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed
  • Free WiFi

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About the neighborhood

Palermo

Located in Politeama within a short walk of Via Roma, Hotel Excelsior Palace Palermo is within a mile (2 km) of other popular sights such as Teatro Massimo. This 117-room, 4-star hotel has a restaurant along with conveniences like free in-room WiFi and a gym.

What's nearby

  • Villa Zito - 7 min walk - 0.4 miles
  • Politeama Garibaldi Theater - 10 min walk - 0.6 miles
  • Piazza Ruggero Settimo - 10 min walk - 0.6 miles
  • Via Roma - 12 min walk - 0.7 miles
  • Teatro Massimo - 17 min walk - 0.9 miles

Getting around

  • Giachery Station - 14 min walk
  • Palermo Notarbartolo Station - 16 min walk
  • Punta Raisi Airport (PMO) - 35 min drive

Restaurants

  • ‪Bioesserì by Natura si - ‬1 min walk
  • ‪Il Marchese - ‬3 min walk
  • ‪Caffè Centro Città - ‬5 min walk
  • ‪La Sgrigno Di Donna Rosa - ‬4 min walk
  • ‪Italo - ‬1 min walk

About this property

Hotel Excelsior Palace Palermo

Guests of Hotel Excelsior Palace Palermo enjoy a gym, free WiFi in public areas, and a business center. Offsite parking is offered for a fee. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, luggage storage, and securing valuables. Other amenities at this luxury hotel include a meeting room, a computer station, and express check-in.
Guests can expect free WiFi and flat-screen TVs. Along with relaxing touches like rainfall showers and deep soaking tubs, bathrooms offer hair dryers and free toiletries. Other standard amenities include minibars, safes, and phones.
Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking; discounts available

Food and drink

  • Daily buffet breakfast available 7:30 AM to 10:30 AM for a fee: EUR 18 for adults and EUR 18 for children
  • A bar/lounge
  • A restaurant

Things to do

  • Gym

Family friendly

  • Babysitting
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Business center
  • Computer station
  • Meeting room

Accessibility

  • Elevator

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Bidet
  • Deep soaking bathtub or rainfall showerhead
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Heating
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for free
  • Service animals exempt from fees

Children and extra beds

  • Up to 2 kids 2 years old and younger stay free when using existing bedding

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: EUR 4.50 per person, per night, up to 4 nights. This tax does not apply to children under 12 years of age.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately EUR 18 for adults and EUR 18 for children

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 2:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in and out are easy with express services. Driving? This property offers discounted parking nearby.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a smoke detector and a first aid kit.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Upon check-in, all guests, including children, must be present to show their passport or government-issued photo ID.
  • Due to national regulations, cash transactions can't exceed EUR 5000 at this property. For additional details, contact the property using the contact information on your booking confirmation.

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Mercure Palermo Excelsior City Hotel
Mercure Excelsior City
Hotel Excelsior Palace Palermo
Excelsior Palace Palermo
Hotel Hotel Excelsior Palace Palermo Palermo
Palermo Hotel Excelsior Palace Palermo Hotel
Hotel Hotel Excelsior Palace Palermo
Hotel Excelsior Palace Palermo Palermo
Mercure Palermo Excelsior
Hotel Excelsior Palace
Excelsior Palace
Mercure Palermo Excelsior City
Excelsior Hilton Palermo
Excelsior Palermo Palermo
Hotel Excelsior Palace Palermo Hotel
Hotel Excelsior Palace Palermo Palermo
Hotel Excelsior Palace Palermo Hotel Palermo
Mercure Palermo Excelsior City

Frequently asked questions

Is free cancellation available at Hotel Excelsior Palace Palermo?

Hotel Excelsior Palace Palermo provides free cancellation on select room rates. If you'd like to learn more, review the cancellation policy on Orbitz.

What's there to do close to Hotel Excelsior Palace Palermo?

This hotel is situated in Politeama within a short 13-minute walk of Via Roma and also 16 minutes on foot from Teatro Massimo. You'll also find Palermo Harbour and Palermo Cathedral within a short drive.

Is parking available on site at Hotel Excelsior Palace Palermo?

No, there isn't parking at the hotel but you'll find nearby parking with discounts available.

Does Hotel Excelsior Palace Palermo have luxury amenities?

Yes, guests can indulge in luxuries such as a deep soaking bathtub, a restaurant, and a bar/lounge at this hotel.

Does Hotel Excelsior Palace Palermo include a casino on the premises?

No, Hotel Excelsior Palace Palermo doesn't have a casino.

Is there an indoor pool at Hotel Excelsior Palace Palermo?

No, there is no indoor pool at this hotel.

What do couples enjoy most about Hotel Excelsior Palace Palermo?

Couples staying at this hotel will appreciate amenities like a deep soaking bathtub and a minibar as well as a restaurant.

Are there hot tubs at Hotel Excelsior Palace Palermo?

No, this hotel doesn't have a spa tub.

Does Hotel Excelsior Palace Palermo have a restaurant with a breakfast menu?

Yes, Hotel Excelsior Palace Palermo serves buffet breakfast each morning for a surcharge from its restaurant.

Does Hotel Excelsior Palace Palermo allow pets to stay free of charge?

Yes, pets stay free at Hotel Excelsior Palace Palermo.

Are there connecting rooms at Hotel Excelsior Palace Palermo?

No, this hotel doesn't feature connecting guestrooms.

What is the closest airport to Hotel Excelsior Palace Palermo?

The closest major airport to Hotel Excelsior Palace Palermo is Punta Raisi Airport (PMO), which is 18 mi away (35 minutes by car).

Are there rooms with balconies that I can book at Hotel Excelsior Palace Palermo?

Yes, some guestrooms at this hotel offer a balcony where guests can enjoy garden and city views.

Hotel Excelsior Palace Palermo Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 159 out of 385 reviews
Rating 8 - Good. 151 out of 385 reviews
Rating 6 - Okay. 51 out of 385 reviews
Rating 4 - Poor. 14 out of 385 reviews
Rating 2 - Terrible. 10 out of 385 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

7.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
スタッフの皆さん感じが良く、特にお部屋のお掃除の方はとても感じが良かったです。 いつも気持ちの良いお部屋にしていただき、リラックスできる環境で6泊中安らかな旅行ができました。 本当に感謝で一杯です。又、パレルモに行ったときは、是非こちらに宿泊します。
Stayed 6 nights in Oct 2019
Verified

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
good location, close to nice park and several restaurants nearby
Stayed 2 nights in Oct 2019
Verified

8/10 Good

cristina

Liked: Cleanliness, property conditions & facilities, room comfort

Tão perto e tão longe do centro histórico

Quarto e banheiro grandes, bom café da manhã. Hotel com decoração tradicional, localizado numa avenida bem movimentada (tem um pouco de ruído de carro dentro do quarto) onde estão localizadas as lojas de grife, sem a balburdia de turistas e camelôs mas cerca de 3 km da área histórica (Catedral de Palermo, Palazzo Normando, Quatro Canti), o que dá uma caminhada de no mínimo 30 min até o início do centro. Hotel usado por executivos e membros de cias aéreas.
Stayed 2 nights in Sep 2019
Verified

10/10 Excellent

MARIE-ANDREE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Away from bustle yet close

Simply amazing and outstanding service!
Stayed 1 night in Aug 2019
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Posizione e cortesia del personale del desk La mia suite pie essendo io da solo aveva due lettini che Occupavano completamente lo spazio del salottino impedendo Anche la apertura del Frigo.
Stayed 1 night in Jul 2019
Verified

4/10 Poor

Verified traveler

Disliked: Staff & service, amenities, property conditions & facilities
The hotel is old but expensive. It has a good location, but unless you get a good rat be ready to accept a hotel that might have been great many years ago.
Stayed 1 night in Jul 2019
Verified

4/10 Poor

Verified traveler

Disliked: Staff & service, amenities, property conditions & facilities
La localizzazione è molto buona/ la struttura è il servizio non sono buone. Le finestre non si chiudono ne si aprano bene, per fare la doccia bagnava tutto il bagno, il divano letto era molto scomodo con le molle rotte, la michette molto vecchia. Assolutamente da sistemare, cascava acqua dalla soffitta in bagno. Nel colazione nemmeno pane integrale.
Stayed 3 nights in Jun 2019
Verified

10/10 Excellent

Jackie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was massive and had space for all of our luggage. The bathroom is lovely with a big bath. Very luxurious and comfortable for our last night in Italy. Parking out the front. Lovely, helpful staff. Worth every penny.
Stayed 1 night in May 2019
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to all. Great locatiin and excellent hotel restaurant staff.
Stayed 2 nights in Apr 2019
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel con posizione molto centrale, personale gentilissimo. È il mio hotel preferito a Palermo.
Stayed 2 nights in Apr 2019
Verified

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

Old Glamour hotel needs an overhaul.

It was so so. The reception staff was great and the breakfast very good. Dinner also was good and staff nice. The condition of the hotel is run down, carpets are filthy, wallpaper peeling and tacked on with thumb tacks in places! You can see that it was at one time a beautiful hotel, it has the old world glamour. But it desperately needs to be painted, new carpets and general clean up would do this property a great service. Lots of street noise at night and a good half hour walk to the old town for tourist attractions.
Stayed 1 night in Jan 2019
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Personale molto disponibile, stanza pulita, posizione centrale. Nel complesso, sono rimasto molto soddisfatto.
Stayed 3 nights in Jan 2019
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service

Solid Value Hotel

A good value hotel in Palermo. A bit of a walk (15-20 minutes) to the historic centre, but a good location overall. Hotel is a bit tired in spots, but still retains much of the elegance of its earlier days. Staff were, without exception, helpful and friendly.
Stayed 3 nights in Sep 2018
Verified

10/10 Excellent

FRANCESCO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Tutto molto bene

Struttura molto bella e ben curata, personale disponibile. Letti confortevoli e stanze, cosi come i bagni, molto spaziosi e puliti. Colazione molto ben assortita sia per quanto concerne il dolce che il salato. Da migliorare solo il caffè
Stayed 1 night in Oct 2018
Verified

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, nice staff , good breakfast. Solid, traditional, old world Italian hotel.
Stayed 1 night in Oct 2018
Verified

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
O hotel é ótimo, bem localizado, bom café da manhã, os garçons do restaurante ( jantar ) , excelentes, os do café da manhã, nem tanto. O quarto é ótimo, a acomodação para o terceiro hospede, sofa cama, nem tanto
Stayed 1 night in Sep 2018
Verified

2/10 Terrible

Ernesto

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

BEWARE - TOURIST TRAP !!

Horrible!!! Dirty hotel, did not want to refund our unised days. It is a TOURIST TRAP !!
Stayed 3 nights in Aug 2018
Verified

6/10 Okay

Henry

Disliked: Staff & service
Room had no windows. We are charged parking fees although car was parked in the street one of the nights.We were led to believe breakfast was included ; to avoid discussion, we paid anyway.
Stayed 2 nights in Jul 2018
Verified

6/10 Okay

jeanmi/isa

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Nous avons loué 2 chambres, les deux étaient côté place donc très bruyantes. L’une avait une clim HS et l’autre une fuite dans le plafond avec un bruit de goutte à goutte insupportable la nuit...nous avons demandé l’échange, plus de bruit de circulation mais une douche bouchée et le lendemain le système d'évacuation du lavabo HS... un peu pénible quand même !!! Le petit déjeuner est très bien
Stayed 7 nights in Jul 2018
Verified

8/10 Good

Mette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Godt hotel i godt område.

Rigtig fint hotel med historie og sjæl. Samlet set en god oplevelse med god service og god beliggenhed. Eneste minus var at der løb vand ud på hele badeværelsesgulvet fra vores bad. Ekstra plus er, at shuttle-bussen til lufthavnen går lige foran hotellet.
Stayed 3 nights in Jul 2018
Verified

10/10 Excellent

Gil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Agradável

Agradável, embora ficamos apenas uma noite. Hotel bem localizado e muito conveniente para quem deseje conhecer Palermo e Região.
Stayed 1 night in Jun 2018
Verified

10/10 Excellent

paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great service location and rooms

Excellent service - great location in high class area away from bustle of the city. Taxi rank right outside. Rooms large and comfortable. The staff super helpful and friendly - a pleasure to stay.
Stayed 3 nights in Jun 2018
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Soggiorno per motivi di lavoro . Albergo adeguato e confortevole. Ottima colazione
Stayed 1 night in May 2018
Verified

8/10 Good

VALTER

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
O hotel é antigo, até aí nenhum problema, gosto de me hospedar em hotéis clássicos. Mas está precisando de manutenções. Café da manhã poderia ser melhor. Pessoal mal treinado, diria até mal educado, brigando entre si diante dos hóspedes no café da manhã. Desagradável.
Stayed 4 nights in May 2018
Verified

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Soggiorno a Siracusa

Hotel accogliente e raffinato in posizione strategica. Ottima la qualità del servizio e il ristorante.
Stayed 1 night in Apr 2018