Grand Hotel Villa Igiea Palermo MGallery by Sofitel5.0 out of 5.0
Recent guest reviews
The Wagner is a beautifully run hotel with a charming and highly personable manageress, Giselle which permeates down through all her warm and highly competent staff. The hotel is in the centre of this vibrant city. Bars, restaurants,shops are close by as is the Teatro Massimo and many wonderful Art Treasures. Thank you for a great stay!
We had a deluxe room with small terrace; just exciting sitting in early November outside on the terrace and enjoying the quiet evening with seaview under Palme trees and overview about the whole Palermo bay; and the pool was still warm enough for a short swim:-) and the history of the building and founders is just great..........
Had a wonderful 5 night stay at Villa Igiea which was a relaxing end to our Italian honeymoon. We checked in right at the end of their busy season so they were no longer offering some of the activities and city shuttle I had read about. However Salvo and Alessia really went above and beyond to help us plan a few things we wanted to do. The bar is beautiful and Roberto was great! They have great amenities in the room which we were extra grateful for, seeing how we made notes to get toothpaste and shaving cream but showed up to the hotel to find out they provided excellent brands of these things already! The rooms are beautiful. Huge ceilings and I loved the shower head and how parts of the bathroom mirror never fogged up! Really my only complaint was the bed. For how amazing the hotel is I was mystified how it seems to be appropriate to have hard rollaway beds placed together to equal a king sized bed. Other than that I was in heaven.
While the common areas of the hotel are grandiose, the overall standing is not a 5 star hotel. As an Accor loyalty member this is the first time I stay in a MGallery collection hotel which does not meet my expectations. We booked two rooms for 5nights. The bedding was horrible. The mattress was hard and I had to call housekeeping to bring feather pillows to the room. The bathroom smelled like urine during our whole stay. Not sure what cleaning products are used or if the toilet and floor are cleaned thoroughly. The breakfast buffet offers many choices, but you have to order eggs and fresh fruit with the waiters and service is really long. Canned fruit available at the buffet. There is no loose tea available, only Twinings tea bags. There is a juice bar available which I greatly enjoyed. Staff at the restaurant were friendly. We also enjoyed some drinks and dessert at the hotel bar, which is pricy. 12€ for an ice cream! Only some of the pool lounge chairs have a mattress and no towels are readily available. You have to wait till someone from the staff comes around to ask for towels! The shuttle service to the city was no longer available as of Nov. 1st. This is a shame since the hotel is quite a trot to the city center and taxi costs 15-20€ into the city. The front desk staff is not welcoming or friendly. I had informed the hotel of my Accor loyalty status, but they didn't seem to care...
We spent three nights, our party of four being split in rooms 301 an 304. We appreciated the hotel's atmosphere, the large and well appointed rooms, the sea views, the restaurant (breakfast and dinner each day) and the kindness of all the staff. This hotel has a lot of charm, and its history explains why windows in the rooms sometimes do not close well (because of their age). Anyhow, we experienced so many mishaps that we wonder whether a consistent level of service can be achieved in this property. When checking-in, we were not offered the welcome drinks due to our status in Accor's fidelity programme, and I had to complain to front desk to get them. When checking out, the tour that was included in our rate had been charged 300 euros and I had to complain to have it removed and get a correct invoice. The air conditioning in room 304 did not work when we arrived on day 1, and could not be repaired until the end of day 2. It turned out the hotel had faced technical issues and made special officers work on it for a long time. It was quite a nuisance as room 304 faces south and became very hot . Many mosquitoes entered the room when we tried to get fresh air by letting the window opened. Hotel provides electric insect killers in each room but our accommodation was so large that this system was not enough to get rid of the bugs. In both rooms, using the shower in the bath was challenging as water was either very cold either very hot but could not be set on an average temperature. One of the room (301) had a separate shower, with excellent pressure and temperature but water flowed too slowly out of the basin, resulting in the flooding of the bathroom. One of our reading light did not work well (contact failure / electric connection). When we ran out of toilet paper and started using the second roll located under the sink, we got no refill and had to phone to reception 24h later to get some. Housekeeping should have noticed and replaced the missing item. We also noted that the restaurant offered a huge wine list, but half of the time the wine we had chosen was not available. I must praise staff who was kind and always reacted well to correct all these mishaps (offering solutions, etc.) but so many incidents should not occur in the first place.
Beautiful hotel but dated, restaurant was mediocre, restaurant service staff had difficulty remembering our orders The front desk staff was excellent. I most likely would come back but I don't think I would dine at the restaurant.
The trouble with this hotel is that it is stuck in the past. We have just spent three nights there and could only book a room without a sea view. On arrival at about 9.00 pm there was no one to help with our luggage or anyone on reception. Eventually a receptionist arrived and checked us in...he was actually very helpful finding us a hire car for the next day! We were shown up to our room which overlooked the busy road to the rear of the hotel and is decorated in old fashioned material...however the most startling aspect is the dirt. The material and curtains are covered in huge dirty patches. The bathroom while adequate with lovely smellies, the bath had a shower that only dribbled water, which after we complained was changed. The TV only showed Italian channels and upon asking we were told we should have had some English speaking channels and it was reprogrammed. We ate in the restaurant on the first night. The menu is very ornate, however the food leaves a lot to be desired. Hot and cold running waiters bustle about, maybe some of them should be helping guests with their luggage? Strangely the same restaurant is used for breakfast and all the breakfast buffet items are still lined up at the back of the room. So to summarise, this is not a five star hotel, it is slightly quirky, but baldly in need of investment. The staff are pleasant and helpful.
We stayed in this gorgeous hotel for only one night but would have loved to stay longer. The rooms are beautiful with a walk in closet and huge bathroom. The hotel is just as it would have been when built and if you are appreciate antiques you will love this hotel as much as we did. We were really well looked after by the staff the breakfast was really good just every thing you could want, and add my husband has coeliac decease he was delighted that there was a gluten free corner at breakfast. We ate in the restaurant and this was a wonderful experience and should not be missed. Loved this hotel
It is hard to explain why our stay did not work out well. We had planned on 3 nights in Palermo at the end of our 3 week vacation and picked the Villa Igiea at the recommendation of friends who are from Palermo-- thinking it would be great place to spend some time. We knew we would need a bit of rest at the end of the trip. First off, the booking website was not clear so I did not understand that I had broke a room that was not in the main hotel. I realized this in time and actually contacted the hotel directly to upgrade our room and add an extra day. I specified a nice quiet room with a view. Instead we were given a noisy room on the street. It was a great room, but staying in it would have meant not sleeping. The only other room was tiny and had a view of an air shaft. After some looking we were found a nicer room on the ground floor. It was an okay room. but after a few minutes in it, we realized we could hear everyone going on above us. Then when the upstairs neighbor used the water, we heard a terrible squeaking sound. At that point we decided to leave and go back to Rome a couple days early. It was a real shame as we had other things to do in Palermo and friends to visit, but we were tired from 3 weeks of a fabulous trip changing hotels every 1-2 days and just cold not lose a few nights sleep to a noisy room. If only the website had been clear and/or the front desk person who upgraded us had told us what rooms were actually available, we could have spent a nice few days at the hotel. Another problem was that I am gluten free. I said I didn't want buy breakfast unless there would be some good option available for me as I do not like to eat heavy food for breakfast. I was assured that there would be. I had an entire conversation about this as I just love croissants and cakes and toast but in Sicily these are never gluten free. The breakfast at Villa Igiea is fabulous. But for me. it was a piece of fruit and coffee. the yogurt was the kind with sugar and other additives and the granola was packaged. There was not one gluten free cake, pancake or pastry. Just the package Schar stuff which is pretty awful. I know it is asking a lot, but at some other hotels where we had stayed doing our trip, the cook did make at least one cake or a pancake of something nice for me. A lot to ask, maybe, but I did ask!
So impressed ! - there are not too many hotels in Europe with so much old world charm - the Villa Igea is a delight to stay at. Situated at the waters edge on the eastern side of Palermo's bay, it is set in lovely subtropical gardens with a view of the marina and harbour. A very efficient cocktail bar and terrace with a pianist, makes for an excellent sundowner after a hot day wandering the city markets and admiring the Baroque architecture. The restaurant is adjacent on the next terrace and has a really interesting menu - with fresh excellent pastas and lots of fish. We had to have the salt baked sea bass when we saw it being served. Great Sicilian wine list too. Internally the place has an old world charm all of its own - long mirrored corridors hung with old photos of edwardian royalty and famous stars who have stayed in the past. Rooms are huge with very tall ceilings and elegant marble bathrooms. The garden views are as good as the sea views. The pool has its own bar & a tempting lunch menu, it is all too easy to let a day slip by on the sun lounger. However there is also a free regular shuttle service into the city for a more active day. We reluctantly left after three days to continue touring. Highly recommended !
Reviews from Trip Advisor
74% of guests recommend this hotelTotal of 1564 reviews