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Hotel Plaza Palenque

3.0 star property

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Photo gallery for Hotel Plaza Palenque

Exterior
Luxury Double Room, 2 Double Beds, Balcony | Hypo-allergenic bedding available, in-room safe, desk, laptop workspace
Exterior
Restaurant
Front of property - evening/night

Reviews

8.2 out of 10
Very good

Popular amenities

  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning

Explore the area

View in a map
Km 27 Carr. Palenque-Catazaja, Palenque, CHIS, 29960
  • Place, El Panchán
    ‪16 min walk‬
  • Place, Museo Del Textil
    ‪4 min drive‬
  • Place, Palenque Archaeological Zone
    ‪21 min drive‬
  • Airport, Palenque, Chiapas (PQM-Palenque Intl.)
    ‪8 min drive‬

Room options

View all photos for Standard Room, 1 Double Bed

Standard Room, 1 Double Bed | Hypo-allergenic bedding available, in-room safe, desk, laptop workspace

Standard Room, 1 Double Bed

8.8 out of 10
Excellent
(5 reviews)
  • Garden view
  • 218 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Standard Double Room, 2 Double Beds (2 double beds)

Standard Double Room, 2 Double Beds (2 double beds) | Hypo-allergenic bedding available, in-room safe, desk, laptop workspace

Standard Double Room, 2 Double Beds (2 double beds)

8.8 out of 10
Excellent
(3 reviews)
  • Garden view
  • 215 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free WiFi

View all photos for Luxury Double Room, 2 Double Beds, Balcony

A hotel room with two beds, a desk, a chair, and a trash bin.

Luxury Double Room, 2 Double Beds, Balcony

  • Garden view
  • 218 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Luxury Room, 1 Double Bed, Balcony

Luxury Room, 1 Double Bed, Balcony | Hypo-allergenic bedding available, in-room safe, desk, laptop workspace

Luxury Room, 1 Double Bed, Balcony

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for DOBLE MATRIMONIAL DELUXE

A hotel room with two beds, a desk, a chair, and a trash bin.

DOBLE MATRIMONIAL DELUXE

  • Sleeps 4
  • 2 King Beds
  • Free WiFi

DOUBLE DELUXE

  • Sleeps 4
  • Free WiFi

DOUBLE DELUXE KING BED

  • Sleeps 4
  • Free WiFi

About the neighborhood

Palenque

Hotel Plaza Palenque places you within a mile (2 km) of El Panchán and Museo Del Textil. This 98-room, 3-star hotel has a restaurant, an outdoor pool, and free in-room WiFi.

What's nearby

  • El Panchán - 16 min walk - 0.9 miles
  • Museo Del Textil - 4 min drive - 1.4 miles
  • Aluxes Eco Park - 9 min drive - 2.7 miles
  • Palenque National Park - 14 min drive - 4.1 miles
  • Palenque Archaeological Zone - 21 min drive - 5.4 miles

Getting around

  • Palenque, Chiapas (PQM-Palenque Intl.) - 6 min drive

Restaurants

  • ‪A Takear! - ‬12 min walk
  • ‪Cafe Jade - ‬17 min walk
  • ‪La Cabaña - ‬1 min walk
  • ‪Taco Brangus - ‬14 min walk
  • ‪Café Colibrí - ‬12 min walk

About this property

Hotel Plaza Palenque

Guests of Hotel Plaza Palenque enjoy an outdoor pool, free WiFi in public areas, and meeting rooms. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for MXN 150 per room one-way. The front desk is staffed 24/7 to help with securing valuables, tours or tickets, and luggage storage. Additional amenities include a business center, an arcade/game room, and a terrace.
Guests can expect free WiFi and 43-inch flat-screen TVs with cable channels. Balconies, hair dryers, and laptop-compatible safes are other standard amenities.
Recreational amenities at the hotel include an outdoor pool.
Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages and sports massages.

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Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • La Palapa

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Outdoor pool

Family friendly

  • Arcade/game room
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Garden
  • In a nature reserve
  • Pool loungers
  • Terrace

Spa

  • Deep-tissue massages
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Cobblestone flooring in public areas
  • Front entrance ramp
  • Smooth flooring in room
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (43 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Built in 1991
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Desk
  • Laptop workspace
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: MXN 150 per room (one-way)
  • Airport shuttle fee per child: MXN 150 (one-way), (from 3 to 18 years old)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM—-midnight
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Onsite safety features include a fire extinguisher and a first aid kit.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Pool access available from 10:00 AM to 10:00 PM.
  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • There are no elevators.

Property is also known as

Hotel Plaza Palenque Inn
Plaza Palenque
Plaza Palenque Hotel
Hotel Plaza Palenque Hotel
Hotel Plaza Palenque Palenque
Hotel Plaza Palenque Hotel Palenque
Plaza Palenque Hotel Convention Center

Frequently asked questions

What's there to see within easy reach of Hotel Plaza Palenque?

This hotel is located in Palenque within a short 15-minute walk of El Panchán. You'll also find Palenque National Park and Museo Del Textil within a short drive.

How much does it cost to stay at Hotel Plaza Palenque?

As of Jul 18, 2026, prices found for a 1-night stay for 2 adults at Hotel Plaza Palenque on Jul 28, 2026 start from $83, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Will I be able to park at Hotel Plaza Palenque?

Yes, self parking is offered for free at the hotel. Wheelchair-accessible van parking is also available for guests.

Is there a spa at Hotel Plaza Palenque?

Spa services at the hotel include deep-tissue massages.

Does Hotel Plaza Palenque include a casino on the premises?

No, Hotel Plaza Palenque doesn't have a casino.

Is there an indoor pool at Hotel Plaza Palenque?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have pool access between 10:00 AM and 10:00 PM.

What amenities will couples enjoy at Hotel Plaza Palenque?

There are many amenities for couples at this hotel, including a restaurant and an outdoor pool plus some guestrooms feature a private pool.

Are there hot tubs at Hotel Plaza Palenque?

No, this hotel doesn't have a spa tub.

Does Hotel Plaza Palenque feature a restaurant that includes a breakfast menu?

No, Hotel Plaza Palenque doesn't have a restaurant that serves breakfast.

Does Hotel Plaza Palenque allow pets to stay free of charge?

No, pets aren't allowed at Hotel Plaza Palenque though service animals are welcome.

Are there connecting rooms at Hotel Plaza Palenque?

No, there aren't connecting guestrooms at this hotel.

Where is the closest airport to Hotel Plaza Palenque?

The closest major airport to Hotel Plaza Palenque is Palenque, Chiapas (PQM-Palenque Intl.), which is 1.3 mi away (6 minutes by car).

Can I book a room with a balcony at Hotel Plaza Palenque?

Yes, every guestroom at Hotel Plaza Palenque comes with a balcony and some offer garden views.

Hotel Plaza Palenque Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 98 out of 228 reviews
Rating 8 - Good. 74 out of 228 reviews
Rating 6 - Okay. 34 out of 228 reviews
Rating 4 - Poor. 14 out of 228 reviews
Rating 2 - Terrible. 8 out of 228 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Roxana Elena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room and staff
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

MATEO

Liked: Cleanliness, staff & service, property conditions & facilities
Great price for this hotel.
Stayed 2 nights in May 2023
Verified

8/10 Good

Carmencita

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place staff very helpful.
Stayed 2 nights in Apr 2025
Verified

8/10 Good

Maria

Liked: Cleanliness, staff & service
Staff was nice Room was clean Easy walk to super market Maria 3-30-25
Stayed 2 nights in Mar 2025
Verified

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet
Stayed 1 night in Apr 2025
Verified

6/10 Okay

Yaneth

no lo use
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Selene

Liked: Cleanliness, staff & service
.
Stayed 2 nights in Mar 2025
Verified

8/10 Good

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
had what I wanted
Stayed 4 nights in Feb 2024
Verified

8/10 Good

Francisco

Liked: Cleanliness, staff & service, amenities
Very old and need update . Bathroom and beds very old
Stayed 1 night in Aug 2024
Verified

2/10 Terrible

Mario

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Closer to a cautionary tale than a hotel stay The pictures online must have been taken in an alternate universe, because what we walked into was more ‘roadside motel’ than the promised tropical escape. We booked it hoping for convenience near the new Tren Maya station—but there was nothing convenient about it, unless you count the quick access to a pharmacy the next morning after the food gave me 24 hours of Montezuma’s Revenge. The staff tried, and that’s the only star I can give. But if you’re picturing a charming Palenque stay to start your adventure—think again. Unless your adventure includes testing your digestive system’s resilience
Stayed 1 night in Aug 2025
Verified

2/10 Terrible

PEDRO

Disliked: Amenities, property conditions & facilities
Beds and pillows are hard as rocks, the shower head as old as a dinosaur it shoots everywhere except down, made a mess in the shower room. They don’t allow outside food or drinks not even coffee. I reserved for several days but had to leave early they gave me hell and wanted to charge for the entire reservation. I could never turned TV on, I asked to send someone to fix it but never did. The property is nice though, but would never stay there again, ever.
Stayed 5 nights in Oct 2023
Verified

4/10 Poor

marc

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently stayed at this property and unfortunately, it left a lot to be desired. The water system was incredibly frustrating — it would turn on for about 30 seconds, then shut off for 10 seconds, and kept repeating like that the entire time. It made even basic tasks like showering way more complicated than they should be. The Wi-Fi was basically nonexistent, so if you’re planning to get any work done or even just stream a show, you’ll be disappointed. As for the pool, it’s extremely shallow, ranging from about 2 feet to 4 feet deep. It’s fine if you have small kids, but definitely not great for adults looking to actually swim or relax. Overall, the property felt very bare bones, with a clear lack of amenities that would make a stay more comfortable. It could work for a very short stay if you have young children and don’t mind roughing it, but otherwise, I wouldn’t recommend it for adults or anyone expecting a basic level of convenience.
Stayed 3 nights in Apr 2025
Verified

6/10 Okay

Klaus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean, Basic Hotel

The hotel is located a bit of a walk to the tourist zone, where you can find restaurants and coffee shops. That said, Palenque itself has a lot of nice restaurants to choose from, and the downtown area felt safe to walk around. Personally I would stay closer to downtown next time. The hotel was nice enough, we arrived on a Thursday, and it looked like the pool was not looked after. By Friday this was resolved, it seems they clean the pool for the weekend crowd. We had to ask for hot water every morning, it took a few minutes to heat up. It seems they just arbitrarily shut down the hot water to suites. The bed was firm, but that seems to be the norm in Mexico, and over the years, it's what I have become to expect. WIFI, if important, is not great at this property. I would look elsewhere. It didn't really work in the rooms, and you have to log in with a new password every day. Also, one day we were working at the pool and had the computer plugged in to charge, the next day, the power to the outlets was no longer working. Draw your own conclusions, but I think management is incredibly cheap. Overall the staff was nice, but the owners really need to stop cutting corners to make this a go to place.
Stayed 3 nights in Feb 2024
Verified

2/10 Terrible

Daniel

Disliked: Cleanliness, staff & service, property conditions & facilities
Las habitaciones huelen mal y son muy viejas, los de la recepción tardaron más 20 minutos para asignar la habitación y para facturar me dicen que es con Expedia y no con ellos, todo muy mal con ese hotel
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Angie

Liked: Cleanliness, staff & service, property conditions & facilities
Muy buen servicio, muchas gracias!
Stayed 1 night in Dec 2025
Verified

8/10 Good

Adan

Liked: Cleanliness, staff & service, property conditions & facilities
Muy tranquilo y limpio.
Stayed 2 nights in Sep 2025
Verified

4/10 Poor

Reinaldo

Liked: Staff & service
Buena ubicación Mucho ruido.
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Emmanuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Las habitaciones muy frescas, limpias, la alberca muy buena
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

Juan Antonio Vazquez

Liked: Cleanliness, staff & service, property conditions & facilities
Buen servicio y atención
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente servicio
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

María José

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me encantó, dan muy buen servicio, son amables y la comida del restaurante está muy rica
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Julio César

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy segura y tranquila
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Julio César

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buen servicio del personal
Stayed 3 nights in Jul 2025
Verified

10/10 Excellent

Adriana

Liked: Cleanliness, staff & service, property conditions & facilities
UN LUGAR MUY LIMPIO, EL PERSONAL MUY ATENTO Y CORDIAL
Stayed 2 nights in Jul 2025
Verified

8/10 Good

victor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lugar increíble
Stayed 5 nights in Jun 2025