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Hotel Villa Mercedes Palenque

3.5 star property
Mediterranean hotel with 2 outdoor pools and a full-service spa
VIP Access

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Photo gallery for Hotel Villa Mercedes Palenque

2 outdoor pools, open 8:00 AM to 9:00 PM, pool umbrellas, sun loungers
Garden
Reception
Property grounds
Breakfast, lunch, dinner served; Mexican cuisine, garden views

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet friendly
  • Bar
  • Parking available
  • Spa
  • Gym
  • Pool

Explore the area

View in a map
Km 2.9 Carretera Palenque-Ruinas, Palenque, CHIS, 29960
  • Place, Aluxes Eco Park
    ‪3 min walk‬
  • Place, Palenque National Park
    ‪2 min drive‬
  • Place, Palenque Archaeological Zone
    ‪7 min drive‬
  • Airport, Palenque, Chiapas (PQM-Palenque Intl.)
    ‪9 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
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Room options

View all photos for Room Executive with View

Premium bedding, in-room safe, individually furnished, blackout drapes

Room Executive with View

  • 290 sq ft
  • Sleeps 2

View all photos for Room Deluxe with Garden View

Premium bedding, in-room safe, individually furnished, blackout drapes

Room Deluxe with Garden View

  • 290 sq ft
  • Sleeps 2

View all photos for Suite with Garden View

Premium bedding, in-room safe, individually furnished, blackout drapes

Suite with Garden View

  • 290 sq ft
  • Sleeps 2

View all photos for Double Room Executive with View

Premium bedding, in-room safe, individually furnished, blackout drapes

Double Room Executive with View

  • 290 sq ft
  • Sleeps 3

View all photos for Double Room Deluxe with Garden View

Premium bedding, in-room safe, individually furnished, blackout drapes

Double Room Deluxe with Garden View

  • 290 sq ft
  • Sleeps 3

View all photos for Double Room Standard with Garden View

Premium bedding, in-room safe, individually furnished, blackout drapes

Double Room Standard with Garden View

  • 290 sq ft
  • Sleeps 2

View all photos for Deluxe Double Room

Premium bedding, in-room safe, individually furnished, blackout drapes

Deluxe Double Room

9.0 out of 10
Wonderful
(14 reviews)
  • 293 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Room

Executive Room | Premium bedding, in-room safe, individually furnished, blackout drapes

Executive Room

  • 293 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Twin Room

Premium bedding, in-room safe, individually furnished, blackout drapes

Standard Twin Room

  • 293 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Room

Deluxe Room | Premium bedding, in-room safe, individually furnished, blackout drapes

Deluxe Room

9.8 out of 10
Exceptional
(16 reviews)
  • 293 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Double Room

Executive Double Room | Premium bedding, in-room safe, individually furnished, blackout drapes

Executive Double Room

10.0 out of 10
Exceptional
(1 review)
  • 293 sq ft
  • Lake view
  • Sleeps 3
  • 2 Double Beds

View all photos for Suite

Suite | Premium bedding, in-room safe, individually furnished, blackout drapes

Suite

9.0 out of 10
Wonderful
(2 reviews)
  • 586 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

About the neighborhood

Palenque

Located within a mile (2 km) of Palenque National Park, Hotel Villa Mercedes Palenque is within 3 miles (5 km) of Museo de Sitio Palenque. This 92-room, 3.5-star hotel has 2 outdoor pools along with a full-service spa and a restaurant.

What's nearby

  • Aluxes Eco Park - 3 min walk - 0.2 miles
  • Palenque National Park - 2 min drive - 1.2 miles
  • El Panchán - 5 min drive - 2.5 miles
  • Palenque Archaeological Zone - 7 min drive - 3.4 miles
  • Cascadas de Roberto Barrios - 39 min drive - 23.9 miles

Getting around

  • Palenque, Chiapas (PQM-Palenque Intl.) - 15 min drive

Restaurants

  • ‪Café Fuga - ‬3 min drive
  • ‪Monte Verde Trattoria Pizzeria Italiana - ‬3 min drive
  • ‪Old Tiger - ‬5 min drive
  • ‪I'khofi la villa del cafe - ‬4 min drive
  • ‪Bajlum Cocina Prehispánica fusión - ‬1 min walk

About this property

Hotel Villa Mercedes Palenque

Mediterranean hotel with 2 outdoor pools and a full-service spa
Guests of Hotel Villa Mercedes Palenque have access to a full-service spa, 2 outdoor pools, and a gym. You can take advantage of onsite parking for a fee, along with an airport shuttle (available 24 hours) for MXN 3600 per person roundtrip. The front desk is staffed 24/7 to help with securing valuables, luggage storage, and tours or tickets. Other amenities at this spa hotel include free WiFi in public areas, meeting rooms, and a conference center.
32-inch flat-screen TVs come with cable channels, and guests can stay connected with free wired internet. Beds sport premium bedding and bathrooms offer rainfall showers, hair dryers, and free toiletries. Coffee makers, ceiling fans, and safes are also standard. Change of towels is available on request.
2 outdoor swimming pools are on site along with a fitness center.

Guests under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

Natura Spa has 2 treatment rooms including rooms for couples. Services include facials and body wraps. A variety of treatment therapies are provided, including reflexology. The spa is equipped with a mud bath and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

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Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Secured, uncovered self parking on site (surcharge)
  • Secured, uncovered extended parking on site (MXN 500 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily English breakfast available 7:00 AM to noon for a fee: MXN 250 for adults and MXN 150 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Couples/private dining
  • Free daily manager's reception

Restaurants on site

  • La Foresta

Things to do

  • 2 outdoor pools
  • Full-service spa
  • Gym
  • Playground
  • TV in common areas

Family friendly

  • 2 outdoor pools
  • Babysitting (surcharge)
  • Dining table
  • Laundry facilities
  • Playground

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Conference center (23,143 square feet of space)
  • Meeting room

Outdoors

  • Garden
  • In a national park
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Massage
  • Mud bath
  • Reflexology
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • 10 steps to reach entrance
  • Accessible airport shuttle
  • Cobblestone flooring in public areas
  • Front entrance ramp
  • No elevator (single-level property)
  • Smooth flooring in public areas
  • Smooth flooring in room
  • Tile flooring in public areas
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (43 inches high)
  • Wheelchair-accessible restaurant

More

  • 1 floor
  • Banquet hall
  • Built in 2008
  • Double-glazed windows
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • Mediterranean architecture
  • Reception hall
  • Renovated entire property - November 2025
  • Smoking not allowed
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Dining table
  • Limited room service
  • Meal delivery service

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Individual furnishings
  • Iron/ironing board
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 6:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation
This property enforces quiet hours from 11:00 PM to 5:30 AM
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for MXN 600 per pet, per night
  • Dogs only
  • 1 total (29 lbs is the maximum weight per pet)
  • Pets may not be left unsupervised
  • Certain rooms only, restrictions apply
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • One child 11 years old or younger stays free when using existing bedding

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for English breakfast: approximately MXN 250 for adults and MXN 150 for children
  • Airport shuttle fee: MXN 3600 per person (roundtrip)
  • Airport shuttle fee per child: MXN 3600 (roundtrip), (up to 11 years old)
  • Uncovered extended parking fee: MXN 500 per day
  • Pet fee: MXN 600 per pet, per night
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Long-term renters welcome
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? For a fee, this property offers self parking, along with extended parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • Guests must contact this property in advance to reserve cribs/infant beds.
  • This property accepts credit cards, debit cards, and cash.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, and outdoor lighting.

Additional information about polices, regulations, and more:

  • Pool access available from 8:00 AM to 9:00 PM.
  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • Long-term renters welcome.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • There are no elevators.
  • No rollaway or extra beds are available.
  • Noise-free rooms can't be guaranteed.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Mercedes Palenque
Hotel Villa Mercedes Palenque
Villa Mercedes Palenque
Mercedes Palenque Palenque
Hotel Villa Mercedes Palenque Hotel
Hotel Villa Mercedes Palenque Palenque
Hotel Villa Mercedes Palenque Hotel Palenque

Frequently asked questions

Are free cancellation options available at Hotel Villa Mercedes Palenque?

Hotel Villa Mercedes Palenque provides free cancellation on certain room rates. For specific requirements, take a look at the cancellation policy on Orbitz.

What can I see near Hotel Villa Mercedes Palenque?

This hotel is located in Palenque, close to Palenque Archaeological Zone, El Panchán, and Palenque National Park. You'll also find Museo de Sitio Palenque and Museo Del Textil within a short drive.

Will I be able to park at Hotel Villa Mercedes Palenque?

Yes, secured parking is offered for MXN 0 per stay. Accessible parking is also available for guests.

Is a spa located at Hotel Villa Mercedes Palenque?

Natura Spa is the hotel's spa and services include body wraps, mud baths, reflexology, and massages.

Does Hotel Villa Mercedes Palenque feature a casino at the property?

No, Hotel Villa Mercedes Palenque doesn't have a casino.

Is there an indoor pool at Hotel Villa Mercedes Palenque?

No, this hotel doesn't have an indoor pool; however, there are 2 outdoor pools. Guests have pool access between 8:00 AM and 9:00 PM.

What will couples enjoy most about a stay at Hotel Villa Mercedes Palenque?

There are plenty of amenities for couples at this hotel, including 2 outdoor pools, a poolside bar, and a restaurant with al fresco dining.

Are there hot tubs at Hotel Villa Mercedes Palenque?

No, but guests can enjoy a steam room at this hotel.

Does Hotel Villa Mercedes Palenque have a restaurant with a breakfast menu?

Yes, Hotel Villa Mercedes Palenque serves an English breakfast for a surcharge each morning at La Foresta.

Does Hotel Villa Mercedes Palenque allow pets to stay for free?

Although they can't stay for free, dogs are welcome at Hotel Villa Mercedes Palenque for a fee of MXN 600 per pet, per night.

Are there connecting rooms at Hotel Villa Mercedes Palenque?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

Where is the closest airport to Hotel Villa Mercedes Palenque?

The closest major airport to Hotel Villa Mercedes Palenque is Palenque, Chiapas (PQM-Palenque Intl.), which is 3.8 mi away (15 minutes by car).

Are there rooms with balconies at Hotel Villa Mercedes Palenque?

Yes, some guestrooms at this hotel offer either a balcony or a terrace where guests can enjoy lake or garden views.

Does Hotel Villa Mercedes Palenque have a wedding venue on site?

There are wedding services available at Hotel Villa Mercedes Palenque if that's in your vacation plans.

Hotel Villa Mercedes Palenque Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 350 out of 627 reviews
Rating 8 - Good. 187 out of 627 reviews
Rating 6 - Okay. 54 out of 627 reviews
Rating 4 - Poor. 24 out of 627 reviews
Rating 2 - Terrible. 12 out of 627 reviews

9.2/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Palenque

We had a wonderful stay in Palenque! The grounds of the hotel are beautifully maintained and clean! The rooms are comfortable and clean! We enjoyed our stay!😊
Stayed 2 nights in Mar 2025

8/10 Good

Ana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quietly hotel, the tv in the room terrible.
Stayed 5 nights in Mar 2025

8/10 Good

Monica

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
El hotel no parece VIP ni 5 estrellas, cuando mucho 4 por lo sencillo de las habitaciones y la falta entrenamiento al personal de recepción para que sean atentos y ofrezcan una bienvenida/despedida acorde a la categoría del hotel. Ni siquiera los botones tuvieron atención de preguntarnos si necesitabamos ayuda con las maletas o llevarnos a nuestra habitación. El personal de la alberca muy amable.
Stayed 2 nights in Feb 2025

10/10 Excellent

Gary

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Loved It - Wish We Had Stayed Longer

We loved this place! Definitely a return place for us. We were sad we were only there for one night - passing through Palenque. It’s a big property, with rooms spread out in many areas, and such a gem in the jungle. We will return.
Stayed 1 night in Dec 2024

10/10 Excellent

Laura

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
El servicion estubo estupendo y nuestro mesero siempre muy amable con mi familia .
Stayed 2 nights in Nov 2024

8/10 Good

John

Traveled with partner
Liked: Staff & service, property conditions & facilities
3 nights at Palenque
Stayed 3 nights in Nov 2024

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean and close to the Ruins and Alexus EcoPark

Staff was friendly and helpful with making our stay in Palenque a pleasant one. Close location to ruins (10 mins away by car) Alexus EcoPark is just a 5 min walk away and is must see!!
Palenque
Villa Mercedes pool
Palenque sunset
Stayed 1 night in Nov 2024

8/10 Good

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to ruins. Beautiful pool
Stayed 1 night in Nov 2024

8/10 Good

Kasia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

8/10 Good

Leonardo

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was really excellent except the food soo bad.
Stayed 2 nights in Nov 2024

4/10 Poor

Maria, Houston

Traveled with family
Liked: Cleanliness, staff & service
They gave me a room very far away and we had to walk in the heat, then I realized they had golf carts and they never offered me one, they didn't give us a welcome drink, the spa service was very mediocre, the pool was very full of people who I don't think were staying at the hotel and the guests who were in the next room were super noisy.
Stayed 1 night in Aug 2024

10/10 Excellent

Alvaro

Liked: Cleanliness
Everything
Stayed 1 night in Aug 2024

10/10 Excellent

Veronica, Manorville

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was fast and friendly. The property is surrounded by the beautiful jungle. The area is very humid so you feel the humidity smell in the room as we arrived but it went away when we turned on the ac. We had a very pleasant stay in this hotel
Stayed 1 night in Jul 2024

8/10 Good

Veronica, Manorville

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
I reserved two rooms with Expedia. For some reason a staff member did the check-in in one of the rooms before we got there. The lady in the front desk didn't know what happened and it took her a while to find out. She didn't provide much information to us and wasn't particularly kind. She never apologized for the delay with the check-in. We were tired and didn't appreciate the wait. Other than that we had a good stay in the hote.
Stayed 1 night in Jul 2024

10/10 Excellent

joe

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food at the restaurant is very good, reasonable prices, breakfast was also great, big variety from omelets to barbacoa. You could probably pay more by going out for food.
Stayed 2 nights in Jun 2024

10/10 Excellent

Dolores Y

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We weren’t here for long but our stay was amazing.. super clean, and the staff was super friendly and nice. The food was also.
Stayed 2 nights in Apr 2024

10/10 Excellent

Martha Olivia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2024

6/10 Okay

Nemer, Jacksonville

Traveled with partner
Liked: Cleanliness
Breakfast in a hotel like this should have been included in already high price of the hotel.
Stayed 1 night in Feb 2024

10/10 Excellent

Alexander, Woodbridge

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bar at pool is so nice just grab what you want get the bill at your seat and personal hammock is a nice touch
Stayed 1 night in Jan 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean and Friendly

nice size resort, friendly staff, good restaurant and pool. The spa is cheap rates and clean. You must pay for every meal and drink at the time of use. They dont bill the room so must pay all the time and tips are in cash.
Stayed 3 nights in Oct 2023

10/10 Excellent

Alvaro

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023

8/10 Good

Kerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Cecilia, Hawaiian Gardens

Stayed 3 nights in Apr 2023

10/10 Excellent

Ivo

Stayed 3 nights in Mar 2023

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