Although the staff is very nice, and the room is clean and modern, the lighting in the room is a bit too powerful. The light bulbs are very bright and it feels like you are staring into the sun. We kept the lights off and mostly depended on the window for light.
Surprised that the pool & hot tub were open, did not use but walked through and impressed with the cleanliness. Overall very clean for an overnight, travel trip.
Very clean and nice restaurant with good food within walking distance
The owners were fantastic. Friendly. The room was nice.
The in room coffee was not good. But the rooms are very clean
Convenient location to downtown Pagosa Springs. Except for the carpet in the sleeping area, the room was clean and comfortable. Carpet was stained and had small sharp “pieces” of debris I felt on bare feet. No hair conditioner and no body lotion was provided. Bathroom was clean. Sink basin needs to be replaced. We did not have the breakfast provided (instead we went downtown, Pagosa Bakery...Great!). But the hotel breakfast was the typical free breakfast and seemed to be okay.) For the price, this hotel was okay.
The property is excellent and service was exemplary
I arrived in town from east side, when I got to motel I thought I was away from services. After checking in, I drove about 1/2 mile west and found all the services I would want. Restaurants, grocery store, Walmart and even a public golf course. Staff friendly and helpful.
Very nice place. Clean room. Comfortable bed. Satisfactory breakfast. Friendly staff. Unusually long wait to check in, however, and no one was around when we checked out, just a basket for room keys.
Room was exactly as advertised. Clean, good view of the mountains. Staff was friendly and professional. Really appreciated the fridge in the room. I bought water and stayed hydrated.
Nice they’ve updated the rooms, but the condition of the walls/ceilings/floors really show the age. They just didn’t finish renovating yet or didn’t put the full effort into renovating, not sure which. Bad beds, food, and weird smell. What really put the nail in the coffin was the owner though. During check out, my husband was taking my child’s bike to the truck and he walked up angrily asking if we were checking out. My husband replied yes, and this guy still has the audacity to go out of his way to scold him for having bikes in the room. We were on our way off the property and he still felt the need to have bad hospitality and rudely inform us of this “rule” (there were no signs anywhere in the room or anywhere on the property about that). Immediately after, my husband witnessed his horrible behavior with another guest. The guy was smoking outside the doors, bc it says non smoking building (nothing about standing a certain distance away) and the owner walks up and tells him he needs to be 25ft away. Which is totally fine, what isn’t fine is that the guest said ok and that he was leaving anyway, then proceeds to his vehicle. The owner then yells that he should wut smoking anyway, it’ll kill you. And finished with cussing under his breath. So infuriatingly inappropriate behavior. I can’t believe this $110 room was like a $50 motel with shitty hospitality to boot. Wish I didn’t give them my money, he should quit the business!
Best place to stay in Pagosa Springs for the price. Nice pool, clean and comfortable room, good breakfast
Bed was broken. Shower curtain was grossly stained and staff did not care
Rude owner... oppressive feel... lots of rules and signs.... you are instructed to wipe your feet at the door prior to entering... no dogs!! Service dogs only with lots of verbal detailed rules and instruction that must be flowed or kicked out! Service dogs must be on your person at all times and can’t go in the pool/jacuzzi area but can’t be left in your room? the owner will go on and on about why the rules are in place and must be stricrly inforced and he wouldn’t shut up at check in about all the dishonest people who lie to him about service dogs.. he then changed our room to the “dog” room? I intervened at 20 min as my wife started to turn red in the face... i asked him to stop lecturing her and we should just agree to disagree? He wouldn’t stop and I Finally I told him I we were done listening to his rant about guests who took advantage of him.. we had all paperwork at check in for our 5lb Maltese. He kept rattling on as we walked out and went to our room... he watched us very closely during our stay... even working outside our window of our first floor room... he locked the pool and juccuzzi area and all guests had to call to get him to come down and unlock the pool area each time you wanted to use it... he keeps it covered to save energy.. felt like a child asking permission to enter... signs all over do’s and don’t’s video cams insuring rules are adhered to closely... should have left at check during lecture that’s our bad! Room and hotel was clean well maintained...
Staff was very kind and room and bathroom were clean and big.
Nice and clean. Good location. Pool is great. Partially undergoing renovations which is good to see but it was a little loud.
Within a short walk of Pagosa Springs Center for the Arts, HillSide Inn is within 2 miles (3 km) of Pagosa Springs Golf Club. This 60-room hotel welcomes guests with conveniences like an indoor pool, free in-room WiFi, and free self parking.
All of HillSide Inn's 60 air-conditioned rooms provide refrigerators, coffee makers, and safes. Guests can expect to find free WiFi and flat-screen TVs with cable channels. Hair dryers, ironing boards, and desks are also standard.
At HillSide Inn, guests have access to an indoor pool, a spa tub, and free WiFi in public areas. If you plan to drive, free parking is available. The front desk is staffed 24/7 to help secure valuables, and answer any questions about the accommodations. Other amenities at this hot springs hotel include a business center, a computer station, and a terrace.
Although the staff is very nice, and the room is clean and modern, the lighting in the room is a bit too powerful. The light bulbs are very bright and it feels like you are staring into the sun. We kept the lights off and mostly depended on the window for light.
Thank you for your feedback! We are happy to hear you enjoyed your stay and we hope to see you again soon! I will pass the feedback about the bright lighting to our management!
Surprised that the pool & hot tub were open, did not use but walked through and impressed with the cleanliness. Overall very clean for an overnight, travel trip.
Thank you, Jenn, for taking time and leaving us your feedback! We do hope you will come see us again!
Thank you for your review!
Very clean and nice restaurant with good food within walking distance
Marie, thank you for your feedback! Please come back again soon!
The owners were fantastic. Friendly. The room was nice.
Thank you for letting us know you enjoyed your stay! We are glad you did and we hope to see you again!
The in room coffee was not good. But the rooms are very clean
Thank you for your feedback! We appreciate you taking time and letting us know. We hope to see you again next time you're coming to Pagosa Springs.
Convenient location to downtown Pagosa Springs. Except for the carpet in the sleeping area, the room was clean and comfortable. Carpet was stained and had small sharp “pieces” of debris I felt on bare feet. No hair conditioner and no body lotion was provided. Bathroom was clean. Sink basin needs to be replaced. We did not have the breakfast provided (instead we went downtown, Pagosa Bakery...Great!). But the hotel breakfast was the typical free breakfast and seemed to be okay.) For the price, this hotel was okay.
Thank you for your review! We are addressing your comments in all our rooms.
The property is excellent and service was exemplary
Thank you so much for your feedback! We are happy you enjoyed your stay with us! Please come back again!
Thank you for your review!
Beatris, thank you for your review!