6/10 Okay
Sarah
Traveled with family
Jul 4, 2025
Liked: Cleanliness, amenities
Although on arrival we were told we had been upgraded, the room was so hot we couldn't stay in it. The staff had brought in portable AC units as the room hadn't been used for 3 days (it had been 30+ degrees) - after 5 hours the AC units had made no difference at all. They did move us to another room later that evening without quibbling but with little acknowledgement of the fact that it would have been unbearable to stay there in the first place. There was no water provided in the rooms on a very warm evening. I managed to procure a bottle from the bar staff during a late-night fire alarm! In the bar the next day I ordered a cold meats platter with bread as we were on a schedule - it took over 25 minutes to arrive with the result that we had to bolt it in 10 minutes before our appointment. Other than that staff were polite if clearly under pressure. At over £450 a night the hotel is expensive for what it offers - rooms were sparsely kitted out: e.g. no vanity kit, no bottled water, no fridge/minibar. None of the little touches that make it feel like a "luxury" stay. I would return if rooms were more affordable (and if my room was air conditioned!).
Sarah
Stayed 1 night in Jul 2025
