Holiday Inn Express Hotel & Suites Pell City2.5 out of 5.0
Recent guest reviews
Our company hosted a major event in the city in October 2017. The total room nights sold were over 500 room nights. I booked our staff at this hotel about 16 months prior to the event. After begging for confirmation numbers i finally got the confirmation numbers. My co-worker and i visited the property two weeks prior to the event and went through all reservation with the front desk person. Upon arrival for our event most reservations and room types were incorrect. I received an email in December saying we haven’t paid our bill. I asked for them to email or fax the bill and folios so we could pay them. I then have to email them again in February to get the bill. We send a check and now the hotel won’t award my IHG reward points because the person who entered the reservations didn’t enter my IHG number on the reservations. I travel 25-30 Times a year and book 10-15 room at hotels regularly. This has been a terrible experience. Manager was never on property and could never return calls or emails. I should receive over 25,000 points and they are only willing to grant me 2,000. Poor management is a compliment.
Clean hotel, good breakfast, helpful staff! They treat you like family here! Property Manager Eddy has went above the call of duty on many occasions to rectify issues and make my experience more pleasant.
We arrived at 5:30pm and no one was at the front desk. Waited 10 mins and still no one had arrived to check us in. We had booked online so we went ahead and took a cart and loaded up our luggage. When we came back in, two ladies were at the front desk. As one checked us in, the other said our room wasn't ready. She said it would take 8 mins to get our room ready. She said the bed just needed made. That alerted us to poor housekeeping right away since it was 5:30pm. We waited 5 mins on our room and once we entered they had done what appeared to be a very quick spruce up. I'm not even sure the bed had clean sheets. 😳 The floor was super sticky, but they assured us it was the cleaner they use. The rooms are good, the staff is nice, I think may have just been an "off" day/night for them. Overall I would stay again. 😀
Very nice Holiday Inn, close to Walmart, and many restaurants. I will stay here again on upcoming business trips. Helpful staff, even though she had too many to check in at once she stayed calm. She even went up to my room herself when my keys wouldn't work. Thanks
Stayed 2 nights. Overall the rooms are nice. Just not impressed with housekeeping. Upon return to the room late afternoon, found the beds were not made, no toilet paper, and the used towels were removed but not replaced with new ones. Since I couldn’t reach someone at the front desk, I had to go downstairs to the front desk to request towels and toilet paper. Looks like there isn’t enough staff at the front desk. The one manager on duty is required to address customer problems and many other things. Not their fault. But clearly it is affecting customer service. When going downstairs tonight, saw another customer that was behind the front desk because the manager wasn’t available. No one else was there to help the new guests. Hotel management needs to look at staff levels per hour.
We stayed here for one night on our way to Texas. First of all, we killed several spiders and the lamps had spider webs on them. There was nice lounge type seat over by the window, but I was afraid to sit on it because of the spider webs on the lamp above it. The room had a smell, but my husband said that it smelled like paint to him so maybe they had been remodeling. It worked for one night, but we probably would have stayed somewhere else if it had been longer. There's a small shopping area within walking distance of the hotel, that has Walmart, Shoe Dept, Dollar Tree and several other stores, and a Cracker Barrel adjacent to the hotel too. The lady who checked us in, I believe her name was Lisa, was very nice and professional and got us checked in quickly.
The hotel is nice, clean with comfy beds and pillows. Loved two chairs in our room. But there is no escaping the traffic noise. You have interstate on one side, Walmart on the other. Plus the air conditioned compressor "thumps" on and off. Wish hotels would get "soft closing" doors as people going in and out all night slamming doors. We were told hotel will be total non-smoking next year.
Normally I'm not a very picky traveler but the HE had issues. Suppose to be a non smoking hotel. I stayed on 3rd floor and the entire floor had heavy cig smoke smell. AC unit wasn't working properly and we had to change rooms. Next one wasn't much better. Just a number of things neglected in maintenance. Room was clean but things needed repair. Staff at front desk were polite and responsive.
We arrived at the hotel quite late. It was easy to find and access. A/C was comfortable, room, lobby and breakfast area were very clean. It is located near Wal-Mart, Walgreens and lots of other stores and shops. The desk clerk was friendly and welcoming. Breakfast was the usual Holiday Inn Express, well-attended and fresh. Soft, 2-ply toilet tissue was provided.
Excellent experience. Very clean, comfortable room--in room mini Keurig a plus. Breakfast was warm and very convenient. Front desk staff exceptionally helpful and polite. Location convenient from interstate.
- Free buffet breakfast
- Free WiFi in rooms and public areas
- Free parking
- Outdoor pool
Holiday Inn Express Hotel & Suites Pell City places you 32.1 mi (51.7 km) from Sloss Furnaces. This 91-room hotel welcomes guests with free breakfast and conveniences like an outdoor pool and free in-room WiFi. It's in central Pell City and also within a 20-minute drive of Bama Flea Mall & Antique Center and International Motorsports Hall of Fame.
Free buffet breakfast is included with your stay.
Holiday Inn Express Hotel & Suites Pell City's 91 rooms are air-conditioned and provide microwaves, refrigerators, and coffee makers. Guests can expect free WiFi and flat-screen TVs with cable channels. Free newspapers, free local calls, and hair dryers are other standard amenities.
At Holiday Inn Express Hotel & Suites Pell City, guests enjoy an outdoor pool, a fitness center, and free WiFi in public areas. There's free parking if you drive. Helpful staff can provide dry cleaning/laundry services and a safe deposit box at the front desk. Additional amenities include conference space, a business center, and free newspapers.
Reviews from Trip Advisor
79.0% of guests recommend this hotelTotal of 94 reviews