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Quality Inn & Suites Kissimmee by The Lake

2.5 out of 5.0

Recent guest reviews

The staff was really friendly. The breakfast look acceptable. The hotel is quite old. The room was clean but the bathroom looked worn

Would stay here again. This hotel was perfect due to my daughter cheer competition and was close by the ESPN.

Great hotel would stay there again good breakfast great stuff..

We can hear the outside noise as if they were in our room. Other than that room was cleaned breakfast was nice the location was great

Old and outdated room felt dirty. Breakfast was average. Wish the room was a bit cleaner

It was pleasing. A nice addition to not have to go out for breakfast.

The hotel is very close to Disney World. The room was clean, updated, quiet and great for a family trip. Includes breakfast.

Nice breakfast and the staff I really nice. Just need to clean the bathrooms a little better around the floor ledges

If you're looking for a simple place to crash after enjoying the parks, this hotel's price and location, with breakfast included, is worth the stay. The room's furniture was updated. We stayed in a room with 2 double beds; a bit tight, but not a big deal. The carpet could stand to be replaced. Overall cleanliness is ok. A little more attention to detail (corners and bath floor grout) would boost this hotel's appearance. Hotel doors are on the exterior and the door seals are not great.

Always clean and made sure we had what we needed. Housekeeping goes above and beyond.

It was excellent highly recommend I’ve use this hotel name brand before in other states and by far the cleanest and most organized the breakfast was so clean the waffles section even came with a pam spray so your waffles won’t stick and make a mess I was very amazing very good very very good.

The front desk service was good! But we had stained sheets and blankets! Then when we cleaned our own rooms so there wouldn’t be any entry to our rooms because there wasn’t any safes offered, the housekeeper still entered our room after we got new towels, changed our garbage and cleaned our own room and went through our personal belongings, didn’t clean the room, and took over $130 from my purse! The dead giveaway was she turned my purse the opposite direction from how it was placed when left the second day! When I went to the front desk the woman had this look on her face like it happens all the time when she seen the name, and when I talked with the GM in the morning he said we had to talk to the sheriff! I said ok and waited! He also said the hotel was not responsible for any lost or stolen items and I should have placed the “do not disturb” sign in the door! I then told him that we personally told the lady our room number when she gave us clean towels and fresh roll of toilet paper, and the man was outside our room when we cleaned the trash out! He said they probably didn’t understand me that most don’t speak English! 10 minutes of waiting he came back to where I was waiting for the sheriff to arrive and offered to pay for the night before stay, which I still have received a refund, in order to not make a report! Something just doesn’t sit right with me with this whole situation and I am not satisfied at all!

3 o’clock check in was not available until after 4, even though the hotel appeared nearly empty; unapologetic/rude staff

We liked using the shuttle service and the staff at the front desk was always friendly

This is budget hotel to stay and very close to the disney theme parks. Service is very good. This hotel will not have the premium feel but if are budget conscious and looking for hotel just to sleep after a long day at the parks then this is suitable. I would recommend the hotel management to change the carpets as they have some stains on them. Breakfast is decent but the eating area or lobby may get crowded after 8:30am. Overall its a decent experience staying in here

7785 W. US 192 Kissimmee FL

Hotel highlights

  • Free hot/cold buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Outdoor pool

Located 2.8 mi (4.5 km) from Disney's Animal Kingdom® Theme Park, Quality Inn & Suites Kissimmee by The Lake is within a 15-minute drive of other popular attractions like Disney Springs®. This 180-room hotel has conveniences like free breakfast, an outdoor pool, and free in-room WiFi.


Dining

Free hot/cold buffet breakfast is served each morning from 7 AM to 10 AM. You can get a quick energy boost at the coffee shop/café.


Rooms

Guests can expect to find free WiFi and 40-inch an LCD TV with cable channels. The pillowtop bed provides a full night's sleep and the bathroom offers hair dryers. Other standard amenities include an iPod dock, a refrigerator, and a microwave.


Property features

Renovated in 2016, Quality Inn & Suites Kissimmee by The Lake offers an outdoor pool, free WiFi in public areas, and a 24-hour business center. You can take advantage of free parking, along with limo/town car service. Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, concierge services, and dry cleaning/laundry. Additional amenities include coffee/tea in a common area, a computer station, and express check-in.

Room options

Standard Room, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Room, 1 Double Bed, Accessible, Non Smoking

Full 1 | Sleeps 2

2 Double Beds, 2 Room Efficiency Suite, Non Smoking

Full 2 | Sleeps 6

2 Double Beds, 2 Room Suite, Non Smoking

Full 2 | Sleeps 6

Guest reviews for Quality Inn & Suites Kissimmee by The Lake

Everyone (74) Couples (2) Family (12)
4
Families

The staff was really friendly. The breakfast look acceptable. The hotel is quite old. The room was clean but the bathroom looked worn

By on May 21, 2019

Review comment responded on May 22, 2019

Dear Traveler. Thank you for taking the time to complete our online survey regarding your recent stay at our hotel Thank you for your great review and for choosing our hotel. I'm happy that you enjoyed your stay. I'm looking forward to having you again as a guest in our hotel Sincerely, Ed Kortum General Manager

5
Family with small children

Would stay here again. This hotel was perfect due to my daughter cheer competition and was close by the ESPN.

By on May 14, 2019

Review comment responded on May 14, 2019

we would like to thank you for the great feedback. we will share with staff as we work hard to make sure that you leave with a smile!

5
Families

Great hotel would stay there again good breakfast great stuff..

By on May 9, 2019

Review comment responded on May 9, 2019

we thank you for staying with us, we hope to see you again soon!

4
Family with small children

We can hear the outside noise as if they were in our room. Other than that room was cleaned breakfast was nice the location was great

By on May 5, 2019

Review comment responded on May 7, 2019

we would like to thank you for the great feedback, we hope to see you in the near future.

4
Everyone

By on May 2, 2019

Review comment responded on May 3, 2019

Dear Traveler. Thank you for taking the time to complete our online survey regarding your recent stay at our hotel Thank you for your great review and for choosing our hotel. I'm happy that you enjoyed your stay. I'm looking forward to having you again as a guest in our hotel Sincerely, Ed Kortum General Manager

5
Everyone

By on Apr 26, 2019

Review comment responded on Apr 26, 2019

Dear Traveler. Thank you for taking the time to complete our online survey regarding your recent stay at our hotel Thank you for your great review and for choosing our hotel. I'm happy that you enjoyed your stay. I'm looking forward to having you again as a guest in our hotel Sincerely, Ed Kortum General Manager

2
Families

Old and outdated room felt dirty. Breakfast was average. Wish the room was a bit cleaner

By , from Salt Lake City, ut on Apr 24, 2019

Review comment responded on Apr 24, 2019

we would like to thank you for the feedback, we will work hard to fix the issues you had experienced at the hotel.

4
Families

It was pleasing. A nice addition to not have to go out for breakfast.

By on Apr 23, 2019

Review comment responded on Apr 23, 2019

thank you for the great feedback, we hope to see you again real soon.

5
Family with small children Families

The hotel is very close to Disney World. The room was clean, updated, quiet and great for a family trip. Includes breakfast.

By , from Puerto Rico on Apr 23, 2019

Review comment responded on Apr 23, 2019

thank you for the great feedback, we hope to see you again rel soon.

4
Families Families

Nice breakfast and the staff I really nice. Just need to clean the bathrooms a little better around the floor ledges

By on Apr 15, 2019

Review comment responded on Apr 16, 2019

we would like to thank you for the feedback, we hope we see you again soon.

Quality Inn & Suites Kissimmee by The Lake

7785 W. US 192, Kissimmee, FL 34747