We arrived around 3:30 in the morning. I entered the code and when we walked in, we immediately noticed personal belongings on the ground and in the first bathroom. We stepped outside and immediately contacted the host, but was unable to reach anyone. I followed up with the company and let a rep know that someone was inside. They contacted and were able to reach the host who informed us that “we” were let in hours ago. It clarified that the property manager allowed someone in the house, even though they had trouble with the code. No ID was verified, and they were let in and given the property key. The property manager suggested that we sleep in the pool area until the morning, so as not to disturb the unknown guest in the home. When I noted that that option was not appropriate or safe, the property manager suggested that we sleep elsewhere until 9 AM when we could resolve the issue. None of those options worked for myself or the seven other members of my family who had just driven 12 hours to our destination. My husband and I went in and woke up the guests. They shared their confirmation and it was determined that they were at the wrong address. Long story short, we handled it, they went to their property. It was about 5 am and we had to change sheets and tidy the home-they were groceries, trash and cigarettes. The remainder of the stay was fine. The property is very nice, spacious and updated. The pool is cold (pay the extra) and inflatables are flat and dirty. A bit dusty.