Front desk staff was arrogant and dismissive. Concierge was absolutely no help. We were booked by Windstar. When we asked about transfers they acted like they never heard of Windstar. Checkout was 10:00 so we had to sit in their lobby for 2 hours waiting for transfer. Bell staff and bartenders were great. Breakfast Buffett was good. Room was small but clean and well appointed. Common areas were limited and felt tight for number of rooms.
Very close to walk to all activities and the beach. I like the restaurant on property with free continental breakfast.
The room seemed dirty. There is nothing else to say
This was our fourth stay and our experience has been very consistent. This was the first time we went in July (Off Season) so the resort was not close to full. Beach is always nice and Grand Case food is wonderful.
This is an amazing property. Huge rooms, especially the deluxe room, reasonable prices, and the food at the main restaurant as well as the beach bar is outstanding. Orient Beach is beautiful and I just can't say better things. Small grocery store just around the corner.
lovely hotel ,nice area ,good restaurant,good size rooms,lovely staff,clean rooms
We thoroughly enjoy Esmeralda. The hotel is quiet, the beaches are amazing, and the location is super. You now can get free umbrellas and chairs at 3 beaches. But we found one spot under a palm tree and didn't want to leave! We always say we need to try another hotel, but we keep coming back here.
Short walk to Orient Bay, one of the greatest beaches in the world. Hotel has rooms in groups of four with a private pool for each. Very good restaurant on premises.
We were here on our honeymoon. The villas feel quite private. The restaurant onsite has fantastic French food. I still dream about their chocolate croissants!
love the pools and swimming strings free, water is warm, people are good,beach is great
My husband and I have stayed at Esmeralda several times over the years. We always enjoy it. The grounds are beautiful - full of colorful flowers and trees. You can't beat being able to walk out of the resort right onto the beach.
The location is perfect for total relaxation. It's on the quiet side of the beach. I strongly recommend a rental car so you can see the rest of the island. The resort's restaurant is really tops. The service staff from the Reception to the maintenance and over on to the beach is all great. Everyone was so friendly and helpful, especially when we got too much sun. Bubba came to our rescue with fresh Aloe. You know it's a great place when you keep running into guests that keep going back there every year. Make sure you get lunch or dinner at Sky's in Grand Case and Taloolah's was fun in Philipsburg.
Would have liked the room to have a couch and coffee table and a few extra items in the kitchenette. The walls are very thin here but had a mostly quiet couple that were still very happy with each other. The two other units were unoccupied during our stay and wondered why the resort didn't space us out. The room was very clean and the maid service did a good job. The beach was great. The chairs and umbrellas were in good shape and you didn't feel crowded. The beach boys were attentive and did a good job.
Nice,perfect location for beach lovers,ordinary hotel.
The hotel has a very nice beach with clear blue water. There are many activities on the beach as well for anyone to do any age. The location is great with only a two minutes walk on a path to the beach. Every house has a pool. In the backyard for anytime use. Over all the staff were very good, especially the front desk helping guide the way to any restaurant. I would defiantly go again!
Let it be known I would go back in a second, There is plenty of up dating needed to maintain the 4 star rating. If you want fluff this is not the place,
We have stayed at Esmeralda twice. For those who are unfamiliar with European hotels don't expect it to be a hilton. I personally find it better. Esmeralda is culturally very French. They will do anything you ask but the time frame is island time. Come with patience and a good attitude and they are wonderful. A bad attitude will not And anger will not get you anywhere. That being said, I have never had a bad time. They have always taken good care of us. The location is great. Far enough from where the cruise passengers are dropped by their busses, but right next to the beach. Very laid back and quiet. About a 5 min walk to orient village. We loved every minute of our time.
Perfect location,friendly staff,clean rooms,and very good restaurant on premises. I'm a three time returner and can't wait to come back
Orient Bay Beach is within a 5-minute walk of Esmeralda Resort while other popular sites like Grand Case Beach are within a few miles (5 km). This 65-room, 4-star hotel welcomes guests with 15 outdoor pools, free breakfast, and free in-room WiFi.
Start your day off right with a free continental breakfast, served each morning from 7:30 AM to 10:30 AM. Sit down for a leisurely bite to eat at the onsite fine-dining restaurant, or enjoy a drink at the bar/lounge. Savor a meal from the comfort of your room with room service.
The 65 rooms feature kitchenettes and furnished patios. TVs come with satellite channels, and free WiFi keeps guests connected. Beds are dressed in premium bedding and bathrooms offer hair dryers and free toiletries. Coffee makers, ceiling fans, and safes are other standard amenities.
Guests staying at Esmeralda Resort enjoy 15 outdoor pools, free WiFi in public areas, and a computer station. You can take advantage of free parking, along with an airport shuttle for a fee. Multilingual staff at the front desk are standing by 24/7 to help with tours or tickets, dry cleaning/laundry, and luggage storage. Other amenities at this beach hotel include a library, free newspapers, and a terrace.
Front desk staff was arrogant and dismissive. Concierge was absolutely no help. We were booked by Windstar. When we asked about transfers they acted like they never heard of Windstar. Checkout was 10:00 so we had to sit in their lobby for 2 hours waiting for transfer. Bell staff and bartenders were great. Breakfast Buffett was good. Room was small but clean and well appointed. Common areas were limited and felt tight for number of rooms.
Very close to walk to all activities and the beach. I like the restaurant on property with free continental breakfast.
The room seemed dirty. There is nothing else to say
This was our fourth stay and our experience has been very consistent. This was the first time we went in July (Off Season) so the resort was not close to full. Beach is always nice and Grand Case food is wonderful.
This is an amazing property. Huge rooms, especially the deluxe room, reasonable prices, and the food at the main restaurant as well as the beach bar is outstanding. Orient Beach is beautiful and I just can't say better things. Small grocery store just around the corner.
lovely hotel ,nice area ,good restaurant,good size rooms,lovely staff,clean rooms
We thoroughly enjoy Esmeralda. The hotel is quiet, the beaches are amazing, and the location is super. You now can get free umbrellas and chairs at 3 beaches. But we found one spot under a palm tree and didn't want to leave! We always say we need to try another hotel, but we keep coming back here.
Short walk to Orient Bay, one of the greatest beaches in the world. Hotel has rooms in groups of four with a private pool for each. Very good restaurant on premises.
