4/10 Poor
Karma
Traveled with family
Jul 15, 2024
Liked: Cleanliness, staff & service
Staff was friendly, but overcharged me by $200 when I checked in. I immediately brought this to their attention and was told that the additional charges would be removed when I checked out. I was given free self-parking for the inconvenience, but couldn’t even take advantage of it since the only gate into the garage was broken (ended up paying $25 to park in the lot next to the property).
The hotel has a big relaxing fire pit in front of the lobby, which I enjoyed until about 7:30 or 8pm when they turned it off, knowing that people were still enjoying it. That was rude.
When I received my final bill after checkout there was still $100 overage. I returned to the hotel and the lady at the desk apologized that I was mistakenly charged a resort fee which they no longer charge. I can understand 1 mistake, but twice? It left me feeling like this hotel is dishonest in their billing practices.
Karma
Stayed 2 nights in Jul 2024