Great location, friendly staff - and we were allowed to use the pool!
The sheets literally had a blood stain on them. I noticed it the next morning ,as we got in late that evening from an event. The manager was not on site so I expected a call the regarding the issue that monday. I called monday myself, after work and the manager was rude and short. Also already had his mind made up about the situation. I understand checking your room beforehand but we were rushing. Also, that doesnt excuse the stain and how he was so cavalier about the situation and quite snappy. The manager also made sure to not introduce himself when i called which made me.feel he already knew why i was calling. . Also tr he night security locked us out during a smoke break. After literally seeing us walk out the lobby. Complete antagonizing situation and huge lack of accountability.. on the hotels end Never again
Clean and friendly! Happy we stayed here! Thank you once again!
Mostly this was a nice place. I rated them down because the sink and counter space in the bathroom were way to small, and the general lighting in the room was poor. Everything else was fine.
Just off the freeway, it is quiet. There are a variety of choices for the continental breakfast, available till mid morning and maintained by multiple staff. Ice water, and complimentary coffee and hot cocoa is also always available. The staff is polite, friendly, and guest focused. If we need lodging again in this area, I will check availability here first.
Liked that it was close to the interstate and convient to the ocean
Wish we would have gotten there earlier to enjoy the pool and hot tub.
There's an employee named Dakota at the front desk who is amazing! He would always help, offer suggestions, support, and find out whatever we needed. And he would say "we appreciate you." It may sound corny, but it was awesome.
Thin walls and hard beds. Made it hard to sleep when people outside of the building are yelling all night along with the room next door talking loud. The beds are really really firm and I woke up with a sore back.
Located in Townsite, Best Western Plus Oceanside Palms is within a mile (2 km) of popular sights such as Oceanside Pier and Camp Pendleton Marine Corps Base. This 114-room, 3-star hotel has an outdoor pool along with free in-room WiFi and free self parking.
Free continental breakfast is included with your stay and awaits you each morning from 6 AM to 9:30 AM.
All 114 rooms provide microwaves, refrigerators, and coffee makers. 40-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Free newspapers, free local calls, and ironing boards are also available.
At Best Western Plus Oceanside Palms, guests enjoy features like an outdoor pool, a fitness center, and a spa tub. You can put free parking to good use if you drive. The front desk has multilingual staff on hand 24/7 to help with tours or tickets, luggage storage, and securing valuables. Additional amenities include free WiFi in public areas, conference space, and a 24-hour business center.
Great location, friendly staff - and we were allowed to use the pool!
Thank you for choosing the Best Western Plus Oceanside Palms! We are glad you had an exceptional stay.
The sheets literally had a blood stain on them. I noticed it the next morning ,as we got in late that evening from an event. The manager was not on site so I expected a call the regarding the issue that monday. I called monday myself, after work and the manager was rude and short. Also already had his mind made up about the situation. I understand checking your room beforehand but we were rushing. Also, that doesnt excuse the stain and how he was so cavalier about the situation and quite snappy. The manager also made sure to not introduce himself when i called which made me.feel he already knew why i was calling. . Also tr he night security locked us out during a smoke break. After literally seeing us walk out the lobby. Complete antagonizing situation and huge lack of accountability.. on the hotels end Never again
Thank you for choosing to stay with us. First I like to address your comment about being locked out. We lock our front doors from 1:30 am to 5:30 am as part of Covid 19 protocols. All guests have access to the side doors with their room key 24/7. All guests are informed about this policy at check in. About the sheets, all our linen are inspected before and after wash and a room is inspected twice before rented. We looked at the stain on the sheet, the size of it, where it was on the sheet and we made the reasonable determination that this was not a miss on our part. We explained our determination to you and I am sorry it wasn't what you expected to hear and we understand your frustration and your desire to write this review. Please stay safe
Clean and friendly! Happy we stayed here! Thank you once again!
Thank you for your review and taking the time to write!
Thank you for your support!
Mostly this was a nice place. I rated them down because the sink and counter space in the bathroom were way to small, and the general lighting in the room was poor. Everything else was fine.
Thank you for your feedback and we sincerely appreciate your business.
Thank you for the top rating of 5 stars
Just off the freeway, it is quiet. There are a variety of choices for the continental breakfast, available till mid morning and maintained by multiple staff. Ice water, and complimentary coffee and hot cocoa is also always available. The staff is polite, friendly, and guest focused. If we need lodging again in this area, I will check availability here first.
Thank you so much for your positive review. We are glad you had a great stay and enjoyed our complimentary hot and cold breakfast.
Thank you!!!
Thank you
Thank you for your review!