I find the hotel clean and tidy. However, the wi-fi was down for the duration of our stay. Moreover, there was no word from the manager, but only from the front desk clerks that the wi-fi is down - no other clarifications. Availability of wi-fi was one of the amenities included when we booked this hotel. So, I find the charges over-priced and we did not get what we paid for. I'll have second thoughts to booked in this hotel again.
Alex at the front desk was amazing!
So I had seen reviews about not getting the room you ordered and the reviews were right. I ordered a King with sofa bed and I did not get it. I called the front desk and I was told since I ordered through a third party, it was not guaranteed. We needed the sofa bed and it made the night very inconvenient. The front desk staff was not friendly at all and the location is not the greatest.
Unknown surchages snd deposits where unheard of.
This is by far the best hotel at the Oakland airport. Staff is wonderful. Very clean. And nice bar/cafe with good drinks and food.
The Television setup was extremely disappointing. The TV was made in 2009 (Sticker on the back of the TV). The TV channels were all low def and the wrong aspect ratio. This is pathetic and should not be so in 2022!
Very friendly
For an airport hotel it was exceptionally nice.
Clean. Friendly staff.
Fantastic service from front desk staff. Nice place to spend one night coming or going to OAK.
Convenient, affordable. Lack of dining facilities, no shuttle van. Hotel arranges for a Lyft ride from airport. Somewhat annoying after five hour flight.
Nice room, friendly staff, free ubers to the airport
Place was clean and room was as pictured. However, I did not realize they charge for parking (possibly my oversight) and in the middle of the night, the room alarm clock started blasting and scarred the hell out of me and I couldn’t go back to sleep after that. Lots of noises could be heard from outside, the hallway and the neighboring rooms. I did not sleep well and I’m a heavy sleeper. Plus there is no room service either. The stay would have been fine if the alarm clock hadn’t woke me up. Maybe they can turn off the alarms after each guest checks out
its pretty but staff was not as nice
I do not recommend this hotel
Gated and Clean
Courtyard by Marriott Oakland Airport places you within 2 miles (3 km) of popular sights like RingCentral Coliseum and Oracle Arena. This 3-star hotel welcomes guests with 156 rooms and conveniences like an outdoor pool, free in-room WiFi, and free airport pick-up.
For your convenience, a cooked-to-order breakfast is served for a fee each morning from 7:00 AM to 10:00 AM. Satisfy your hunger from the comfort of your room with room service.
Guests can expect to find free WiFi and TVs with cable channels. Beds are dressed in premium bedding and bathrooms offer hair dryers and free toiletries. Other standard amenities include refrigerators, coffee makers, and free local calls.
At Courtyard by Marriott Oakland Airport, guests enjoy features like an outdoor pool, a gym, and free WiFi in public areas. If you drive, self parking is USD 20 per night, or you can take advantage of the free shuttle from the airport to the hotel (available 24 hours). The front desk has multilingual staff on hand 24/7 to help with luggage storage, securing valuables, and dry cleaning/laundry. Additional amenities include meeting rooms, conference space, and a business center.
I find the hotel clean and tidy. However, the wi-fi was down for the duration of our stay. Moreover, there was no word from the manager, but only from the front desk clerks that the wi-fi is down - no other clarifications. Availability of wi-fi was one of the amenities included when we booked this hotel. So, I find the charges over-priced and we did not get what we paid for. I'll have second thoughts to booked in this hotel again.
Alex at the front desk was amazing!
Thank you for your amazing feedback! We hope to see you again!
So I had seen reviews about not getting the room you ordered and the reviews were right. I ordered a King with sofa bed and I did not get it. I called the front desk and I was told since I ordered through a third party, it was not guaranteed. We needed the sofa bed and it made the night very inconvenient. The front desk staff was not friendly at all and the location is not the greatest.
We're sorry we did not meet your expectations Ramiro. We thank you for choosing to stay with us.
Unknown surchages snd deposits where unheard of.
We apologize for the inconvenience Andrea, surcharges are taxes based out of the city of Oakland, and the deposit is returned to you as long as no incidental charges are used, as is policy for all Marriott hotels. We apologize that this may have caused you an inconvenience.
This is by far the best hotel at the Oakland airport. Staff is wonderful. Very clean. And nice bar/cafe with good drinks and food.
Thank you for your kind words Daniel. We hope you choose to stay with us again.
The Television setup was extremely disappointing. The TV was made in 2009 (Sticker on the back of the TV). The TV channels were all low def and the wrong aspect ratio. This is pathetic and should not be so in 2022!
Thank you for the feedback Eric. We are currently in transition to get newer TV's that will accommodate all of our guests. I hope that when this is complete, we hope you give us another chance.
Thank you for the amazing score Caitlin! We hope to see you again!
Very friendly
Thank you for the amazing review Koji, we hope to see you again!
Thank you for your score Amy, we look forward to having you stay with us again!
For an airport hotel it was exceptionally nice.
Thank you for the feedback Daniel! We're happy that you enjoyed your stay with us and everything was up to your expectation!
Thank you for your feedback and comments. We will make sure leadership is reached in regards to these concerns.