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The Palm Beach Resort

3.0 star property
Lakefront hotel with bars, near Gisenyi Beach

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View from property
Traditional Bungalow, 1 Bedroom, Lake View | In-room safe, free WiFi
Property grounds
Sun loungers, beach umbrellas, beach towels, beach bar
Traditional Bungalow, 1 Bedroom, Lake View | In-room safe, free WiFi

Reviews

7.6 out of 10
Good

Popular amenities

  • Breakfast included
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Business services

Explore the area

View in a map
1 Brasserie Street to Cap Rubona, Nyayumba, Western Province
  • Place, Nyamyumba Hot Springs
    ‪5 min drive‬
  • Place, Gisenyi Beach
    ‪6 min drive‬
  • Place, Rwanda Tourism University College
    ‪7 min drive‬
  • Airport, Goma (GOM)
    ‪13 min drive‬

Room options

View all photos for Deluxe Double Room, Lake View

Deluxe Double Room, Lake View | In-room safe, free WiFi

Deluxe Double Room, Lake View

  • Lake view
  • 291 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Bungalow, 2 Bedrooms, Lake View

Deluxe Bungalow, 2 Bedrooms, Lake View | In-room safe, free WiFi

Deluxe Bungalow, 2 Bedrooms, Lake View

  • Lake view
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

About the neighborhood

Nyayumba

The Palm Beach Resort places you within a 15-minute drive of popular attractions such as Université Libre de Kigali and Rwanda Tourism University College. This 10-room, 3-star hotel has free breakfast along with conveniences like free in-room WiFi and free self parking.

What's nearby

  • Nyamyumba Hot Springs - 5 min drive - 2.4 miles
  • Gisenyi Beach - 6 min drive - 3.3 miles
  • Rwanda Tourism University College - 7 min drive - 4.2 miles
  • Université Libre de Kigali - 8 min drive - 4.2 miles
  • Parc National des Virunga - 17 min drive - 10.7 miles

Restaurants

  • ‪Kivu Resto - ‬10 min drive
  • ‪Caritas Hotel - ‬9 min drive
  • ‪Migano Cafe - ‬7 min drive
  • ‪Restaurant Chalet - ‬14 min drive
  • ‪Saga Bay - ‬6 min drive

About this property

The Palm Beach Resort

Lakefront hotel with bars, near Gisenyi Beach
The Palm Beach Resort features free WiFi in public areas, a meeting room, and a computer station. There's free parking if you drive. The 24-hour front desk has staff standing by to help with luggage storage, and answer any questions about the accommodations. Additional amenities include free newspapers, a terrace, and laundry facilities.
Guests can expect free WiFi and 42-inch TVs with cable channels. Bathrooms offer rainfall showers and free toiletries. Other standard amenities include furnished patios, dining areas, and sitting areas.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site

Food and drink

  • Free buffet breakfast
  • 3 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Family friendly

  • Laundry facilities
  • Living room
  • Separate in-room dining area
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Wedding services

Business services

  • Computer station
  • Meeting room

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a lake
  • Picnic area
  • Terrace

Accessibility

  • No elevator

More

  • Smoking not allowed

Room amenities

Bathroom

  • Free toiletries
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 42-inch TV with cable channels

Food and drink

  • Free bottled water
  • Room service
  • Separate dining area

More

  • Air conditioning
  • Ceiling fan
  • Living room
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 11:30 AM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Children stay free when using existing bedding (children may not be eligible for free breakfast)

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 11:30 AM—-midnight
  • Check-out: 10 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Additional information about polices, regulations, and more:

  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Palm Beach Resort Gisenyi
Palm Beach Gisenyi
The Palm Beach Resort Hotel
The Palm Beach Resort Nyayumba
The Palm Beach Resort Hotel Nyayumba

Frequently asked questions

Is free cancellation available at The Palm Beach Resort?

The Palm Beach Resort provides free cancellation on select room rates. For more details, review the cancellation policy on our site.

What can I see near The Palm Beach Resort?

This hotel is located in Nyayumba, just steps from Kivu Lake. You'll also find Gisenyi Beach and Nyamyumba Hot Springs within a short drive.

Is parking available on site at The Palm Beach Resort?

Yes, uncovered self parking is offered for free at the hotel.

Does The Palm Beach Resort include a casino?

No, The Palm Beach Resort doesn't have a casino.

Will I find an indoor pool at The Palm Beach Resort?

No, there is no indoor pool at this hotel.

What will couples enjoy most about a stay at The Palm Beach Resort?

Amenities that appeal to couples at this lakeside hotel include a rainfall showerhead as well as a beach bar and a restaurant.

Are there hot tubs at The Palm Beach Resort?

No, there isn't a spa tub at this hotel.

Does The Palm Beach Resort have a restaurant that serves breakfast?

Yes, The Palm Beach Resort serves free buffet breakfast from its restaurant.

Will The Palm Beach Resort allow pets to stay free of charge?

No, pets aren't allowed at The Palm Beach Resort.

Does The Palm Beach Resort have connecting rooms?

No, there aren't connecting guestrooms at this hotel.

Are there rooms with balconies that I can book at The Palm Beach Resort?

Yes, every guestroom at The Palm Beach Resort comes with a furnished patio with some featuring lake views.

Does The Palm Beach Resort host weddings?

There are wedding services available at The Palm Beach Resort if that's in your vacation plans.

The Palm Beach Resort Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 5 out of 11 reviews
Rating 8 - Good. 2 out of 11 reviews
Rating 6 - Okay. 1 out of 11 reviews
Rating 4 - Poor. 2 out of 11 reviews
Rating 2 - Terrible. 1 out of 11 reviews

8.0/10

Cleanliness

7.2/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Rachel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

YES

LOVE this place the vibe is incredible. The pillows aren’t great but other than that this place is a winner.
Stayed 2 nights in Dec 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Traditional cottage was poorly equipped. Modern cottage significantly better. Manager and staff were extremely helpful at all times. Breakfasts were excellent Payment was an issue as I had decided to pay the resort on arrival but payment was deducted from my card 3 days before arrival. The traditional cottage was found to be unacceptable and a downgrade to modern was agreed but no refund was offered.
Stayed 2 nights in Jan 2020

6/10 Okay

Verified traveler

Traveled with group
Disliked: Staff & service
It was nice. They said they canceled my Expedia reservation because they don’t like how Expedia takes thirty days to reimburse them. They charged me $80 to stay and did not cancel the reservation. Expedia charged me $94.43 for the same stay
Stayed 1 night in Mar 2019

4/10 Poor

disappointed

Disliked: Cleanliness, staff & service, property conditions & facilities
My room was not available at check in. First I was told that I had no booking and then I was told that I was checking in too late (11pm) despite the fact I pre-paid the room on Expedia Expedia was great; they offered to help find another room in town and rebated the money for the Palm Beach the next morning. Advice is to confirm with the property before you depart on vacation that your room is held; which typically should not be necessary
Stayed 1 night in Dec 2018

8/10 Good

Calvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Serenity

A relaxing place with a great garden on the edge of the lake with a breathtaking view
Stayed 3 nights in Dec 2018

10/10 Excellent

Benhilda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing hidden gem of paradise

This place is totally paradise as per name. The location, hospitality of staff who can not do enough for you is amazing. This made the holiday special and truely memorable . Will highly recommend to couples who want a fantastic ambience and recharge their batteries in a romantic setup. We will DEFINATELY be back.....Thank you
Stayed 2 nights in Oct 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect oasis

Apparently around for 16 years and prefected as a lovely Oasis right on the water, minutes from a few great local restaurants.
Stayed 1 night in Aug 2018

4/10 Poor

Fabien

Liked: Cleanliness, room comfort
Disliked: Staff & service

A éviter

Description hotels.com totalement mensongère c’est une honte ! On vous fait miroiter des choses qui n’existent pas (cuisine dans la chambre, télévision). Service de restauration bon mais d’une lenteur extrême
Stayed 4 nights in Aug 2019

10/10 Excellent

Jacob V

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Will never forget the running waiters

This is a fantastic place. The facilities are a bit rustic, and there is no aircondition, but the service was amazing and personal, and the location in the midst of a lush garden on the coast of Lake Kivu was just fantastic. It is just a shame that there is no swimming in the lake - and no pool. There was a great atmosphere in the restaurant with a fire pit on the floor and a local music performance one evening. And something I never saw before: Running waiters!!
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was exceptionally amazing. So nice, helpful and always wanted to make sure we were happy. They organize for us days trips with drivers and it was really worth it. The location was great just on Lac Kivu. It was a great place to relax and go for walks in the area. The food offered was also really good
Stayed 2 nights in Jan 2019

2/10 Terrible

Daniel Enrique

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Vorsicht ist hier geboten!!!

Ich buchte am 25 Dez. einen Bungalow als wir dort ankamen sagte der Manager uns das er keine Buchungen von Hotels.com oder Expedia akzeptiere sondern nur bar oder mit Kreditkarte und unsere Buchung stoniert wurde er hätte das Hotels.com mitgeteilt. Wir protestierten und zeigten ihm unsere Bestätigung und wollten das mit Hotels .com sofort klären . Leider erreichte man natürlich keinen an Weihnachten und nach gut 30 min setzte er uns unter Druck entweder ihr bezahlt das Zimmer oder ihr müsst die Anlage verlassen. Also waren wir gezwungen nochmal zu bezahlen und das zu einem höheren Preis. In Deutschland zeigte sich Hotels.com kulant und erstattete uns die unaehmlichkeiten aber erst nachdem wir beweisen konnten das wir doppelt gezahlt hatten. Der Manager behauptete gegenüber Hotels.com wir wären nie erschienen. Hier wollte jemand wahrscheinlich 2x kassieren. Die Anlage ist nicht so modern wie sie auf den Bildern erscheint. Der Garten war schön die Bungalows sind deutlich in die Jahre gekommen. Die Essensbestellung dauert mindestens 45 min manchmal 1,5 Stunden.
Stayed 2 nights in Dec 2018