2/10 Terrible
Christine
Aug 24, 2025
Disliked: Cleanliness, staff & service, property conditions & facilities
First room we were given had an overwelming smell of smoke (Non-Smoking Room). We informed staff member who told us that all of the rooms smell like that. No air freshener was available, however I don't think it would have helped anyway. We were offered an alternative room after speaking to the manager. The front sliding door didn't lock properly. When the door was closed there was a gap at the side where cold air came in. No remote for the split system and a switch on the wall didn't seem to work, so no working heater. Exhaust fan in bathroom full of dust, towel rail broken off wall, basin had marks, possibly mould. There were four people staying in the room and we were only supplied 2 x cups, one small plate, one large plate, 2 x tea spoon. Only one tea bag, nothing else, no coffee, sugar. Fridge looked like something had been spilt in the bottom and not cleaned. Hand towel hanging in bathroom looked like it had been used several times. Outside of jug was dirty, not sure about the inside of it. 2 x bunk beds in the room. Both had bottom mattress, both missing top mattress. Person at reception was rude. We had tried calling the property 20 times between 8.30am - 2pm to confirm our booking and check in time. No one answered the phone and no one called us back when we left a message. When we told the staff member we had been trying to call and no one answer they ignored us. The outside of the property was untidy. We couldn't stay, we handed back the keys and left.
Christine
Stayed 1 night in Aug 2025